Pizza Hut

Took forever. Arrived Cold. Had to reheat for 15 min to eat it. Trying to fill out survey online but my receipt says I’ve ordered from Kansas. And there is no valid store number or survey code to be found on my receipt.

Worst pizza ever cold no sauce little cheese no one wanted to take responsibility for the order not being full filled in a timely manner and complete

I usually only come here for the weekday lunch buffet. But i have also had delivery from them. I love the workers here, they are all friendly & very helpful. The pasta is always warm & cheesy, the refills right on time. & the pizza is tastey. Better than other pizza hur locations ive been too in a while.

The service was amazing! I had the lunch buffet and for the price you can’t beat the deal. The dessert pizza was delicious. The only issue i encountered was that you can’t ask for a specific pizza. I’ve never had the issue before.

WORST experience ever. I not only got my pizza cold and under cooked but when I tried to contact customer service and the local dealer, I was on hold for over 20 minutes with no response. Horrible service.

I placed my order online. 2 hours later I call the store and Celia says they called me twice from the store and the delivery driver called me once. I have no missed calls on my phone. There are the occasional cell phone issues, but if that were true why didn’t the driver knock? Why waste the food? Good job blaming the customer guys. I’ll just order from the one in Hialeah from now on.

Awful pizza on delivery to Miami Spring… without cheese, dry. hard and cold I called to complain and they tell me to send you a photo. the chicken wings completely raw. definitely not go back to ordering pizza hut

This is the worst Pizza Hut I’ve ever been to. Unfortunately it’s the only Pizza Hut that delivers to the Miami Springs/​Virginia Gardens area.
The customer service (if you can even call it that) here is just plain terrible. Good luck getting them to answer their phone so you can place an order. If they do manage to answer, good luck getting someone who speaks English.
No joke, there I was. I called, they wouldn’t answer. So I called again and let it ring and ring, while I drove there. I walked inside, still on the phone. The employees were just kicking back listening to the phone ringing.
The good here is greasier than normal Pizza Hut. Not really more expensive, just low quality. I really advise you eat elsewhere. There’s plenty of other nearby options.

Pizza Hut has always been one of the best pizza restaurants I’ve always enjoyed going to. However, this Pizza Hut restaurant is the worst. I have never experienced racism like this before. No one wanted to seat my family & I. When the waitress finally showed us to our table, she only gave us 1 menu to share amongst 8 ppl. She never introduced herself, & slammed our silverware on the table. She didn’t offer us any specials of the day & gave us paper cups to drink from while everyone else had glasses. My family & I were extremely insulted. I would not recommend this restaurant to anyone. Because I had to rate it in order to post, I gave it a star, but it actually doesn’t deserve that.

One of the worst Pizza Hut locations I’ve been to. I asked for light cheese on one of the pizzas, only to drive back to my hotel room to find that both pizzas had heavy cheese. They cheaped out on the toppings, each slice literally had one or two pieces of chicken on it. Also, the dipping sauce is shit. I’m not sure how you can even mess up dipping sauce, but it has been done. The dipping sauce tastes like watered down crap.

Horrible customer service… I ordered carryout and when I arrived at the store I paid for my order and was given pizza sliders when I ordered pizza and Pepsi. I let the girl at the cashier station know this was not what I ordered and she said aren’t you Ben? I said yes, and this is not what I ordered, after she saw that it was pizza sliders and that I didn’t order them she corrected my order. I then asked if they had peppers and cheese and she said they were on the table. Really? I asked again if they had packets of peppers and cheese and she informed me that she was the only one up front and that I would have to wait. I saw several other workers, it would have been just as easy to ask them get some or have it up front were the carryout is, that seems much more logical. After waiting we drove back to the hotel and when we opened the bag almost half of the 2 liter of Pepsi was empty. How do you not notice this when pulling it out of the fridge and putting it in the bag? I was visiting Miami and horrible customer service seems to be a pretty common theme down there, not to mention English is a second language. All that said when it came time to eat the pizza it was pretty good, it is pizza hut after all.

This is the worst pizza hut to order from! The first time I ordered over the phone for delivery. After an hour of waiting for the man (after being told it was only a 20 minute wait) I called back, and they had no order from me ever placed! Now the second time I ordered for pick-​up. I tried calling on my cell phone 5 times and each time, the girl would put me on hold, and hang up on me. So I finally got my order placed, and when I go there to pick it up, the ticket was there, but the order was never made. When a person is hungry, and they have to wait for delivery that never comes or go to pick up an order that was never made and isnt ready, its very irritating and frustrating!!!
The only reason I gave it 1 star is because the food was good.
I hope this Pizza Hut and the Corporate read this.

Excellent customer service by Alex (the Dominican guy) that works in this pizza hut, he deserves to be promoted to manager. haven’t seen service like this before in a long time here in Miami.
The only thing he will need to change is to not ask repeatedly to live a good tip, other than that service was good from this employee from pizza hut.
Now the pizza, well I had better. Came here for the buffet which they have salads but it was closed, so we ended up eating a pizza. But we still manage to eat the salad and had two for the price of one.

I’ve visited this Pizza Hut several times, as I sometimes do some training nearby for work, and this makes a nice midday lunch spot due to the buffet and salad bar.
I have been impressed for the most part with the salad and buffet bar, but the service is a little less than stellar. I usually have to walk up and ask for refills and the check at the counter. How difficult can it be to keep up when I’m only having a buffet and you don’t even have to bring me any food?
Oh well, at the end of the day, it’s only Pizza Hut… and it makes my tummy happy without fail.

So I was craving pizza since yesterday, and I finally gave in today. I placed an internet order for a large half cheese lovers — half veggie lovers pan pizza and an order a cheese sticks to go.
So retard me, I drive to the wrong Pizza Hut. Only took me about 5 minutes to figure that out.
Then I arrive at the right Pizza Hut. I see 2 employees. One trying to cut about 10 pies at once and the other is cleaning tables. I was kind of disappointed that my order was still not ready. The pie cutter/​cashier was very disorganized and had pies all over the place. I am surprised that there were not any burnt pizzas.
She gave me the wrong pizza at first then found the right one. I paid, and left with no «Thank you,» not even a «Have a nice night.»
I get back and start eating my cheese sticks, but they taste a little like cinnamon sticks. Then I realize that the other half of the pan was made into cinnamon sticks. Cheese and cinnamon do not go well together.
Other than that, the pizza tasted really good and made to order.
Note: For non Spanish speakers, employees speak English.