Sears Auto Center

Wish I could give them worse wish I read the reviews wan the manager that runs the Sears automotive dept should be fired worst experience in my life!!! and we’re just talking about changing a battery simple …

Is it possible to give –5 stars??? This is the worst place on earth to take care of your car. Customer service is the worst I’ve ever seen in my life. Guys are rude, make you wait and waste your time on purpose for nothing. And don’t even take the chance of looking at your watch while in line… They’ll have the deepest conversation ever with the customer in front of you just to show you (on purpose) that they don’t give a shit for your time. Hope you never need to deal with them. I’ll never again.

Went there at 10:30 AM for a simple oil change. I hoped by showing up early it will be done around noon. I was promised that the oil change will be done in two hours. Couldn’t understand why two hours when they had less than 3 cars in that shop which can hold 10. I come back 1pm and the car hasn’t been even moved into the shop from the parking lot. Once I showed up the car was pulled in and the oil change was done within 30mins!
I highly recommend to seek other auto service locations. As mentioned by others these people work too slow and have too little staff to take care of waiting customers. I finally left at 2:15 pm and certainly will never come back again.

This has to be the worst place to get your car serviced. Bad customer service, they don’t call you when your car is ready– you have to continuously ask to make sure your car is ready.
I had a tire replaced and the car sat there longer than needed since they didn’t bother to tell me that it was ready. On top of that, they took it upon themselves to chose another brand of tire (Bc they didn’t have it in stock), and didn’t ask for my approval.
The time before that, I had a part replaced and the car came back making more noises than when it went in for service. Had to go back for them to fix what they broke.
Never going here again.

The worse service!!!
Came for oil change at 12:30 pm and the car was not ready at 5:45pm !!! Had to pay an Über to get there and back and took my car with nothing done!!! Very frustrating !!! NEVER coming back!

I went here yesterday and got there around 12:30m only to be told they wouldn’t be done with my car until around 6 or 7pm. Now I do not know much about my car but I wanted to make sure everything was in good condition. Jean was the one who took the car and he asked me maybe 3 questions and joked about me not knowing some details.
Here’s my problem… they called me to pick up my car at 6:30 when my receipt shows me that the finished time was 5:30pm, why wait the hour? Then my air filter is dirty and I need an alignment, why not call me and tell me this? I turn on my car and the low tire pressure light is on, mind you, it wasn’t on when I dropped off the car. Jean decided to make jokes instead of providing professional customer service. My whole Saturday which was my only day off before my trip was wasted for a $ 35 oil change. If you’re going to bring your car here, proceed with caution and give them strict details and instructions so they don’t fool around. I feel like they took advantage of my business and for that I will not be going back to a SEARS auto center again. Jean should try to give better service than what he gave me yesterday, as well as the man who checked me out who seemed to not care and just wanted to go home instead of fix the problems.

—DO NOT COME HERE PLEASE — -Sears auto center ruined my life. I went in for a simple oil change and they destroyed my car.
After the oil change I got the stop engine oil pressure light. I went back not once but TWICE and both days they said that everything is fine when I COMPLETELY RAN OUT OF OIL.
After taking it to the volkswagen service center it was an embarrassment to have them show me what they did. They completely destroyed my oil filter and covered what they could with blue silicon.
This is a lease and my engine is ruined.
I swear to god stay away from this place. Not only is their customer service terrible but they do hack jobs under the hood and lie to your face. It’s an embarrassment. Everyone there should be fired.

Took 2 days to get my call through. They don’t answer and it goes to fax. I asked for 9.30 appointment but they said 9 or 10. Got here before 9. The staff was all chatting and only got helped at 9.07. Was told I would be the next car helped. They had 3 mechanics. 2 working on 1 car. The other telling everyone he is on workers comp as he injured his back
After 9.30 my car was looked at
The only good thing about this place (and it was hard to find good), is Raphael who smiles and is very helpful
Staff otherwise, seemed very «tired» of being here. I don’t recommend this place at all.

Got there at 3:45 for an oil change, was told that my car would be ready by 6:40. At 6:25, my car was still in the parking lot, I inquired and was told ‘You were next but my 6pm appt just got here,’ very nonchalantly. This place is ridiculous. I left.

Im writing this review for the battery services. Despite them closing the drive-​up battery service lane I still usually get in and get out fairly quickly. The reason being is usually I just drop off the battery to get charged, and the techs that handle this usually test the battery fairly quickly, and then I come back later to pick it up.
This last visit, I came after closing time, but went around the back, and they were still open. One of the techs took my battery and put it on the tester, and knowing that it wouldn’t be ready anytime soon, I told him I would come back tomorrow to get it. The fact that he could have told me that they were closed and not helped me, is the reason I am giving 4 stars. He went out of his way to help.
Your mileage may vary with other aspects of this service department. I know they don’t usually answer the phones, and the counter is always very busy and seems disorganized, but I would say give it a shot if you need service.

Lousy service. It took us 20 minutes to be attended. And had to wait 2 and ½ hours for an oil change. We gave up.

By far the worst customer service ever. It’s simple, they just don’t care. They don’t greet new customers, people wait for hours before they even get their car into the shop for repairs. Their process is broken as they waste way to much time in nonsense and I guess is not the employees fault (although they could do so much better in customer satisfaction as we need communication). Overall a terrible experience. I first came on a Tuesday without an appointment, I waited almost 2 hours to get my car in just to check a tire that was losing air, and I kept seeing cars that recently arrive coming in before me, I asked and they told me they had an appointment… I left immediately but not without making an appointment for Wednesday. Needless to say, they still took over 2 hours and a half to patch my tire. The problem is not on the service employees, is at the front desk. Again, their process is broken. So annoyed. Once my car was ready it took me almost 40min to get billed. 45 minutes after my car was done I had to wait so I can pay them. Does anyone see anything wrong with that??? Unbelievable!!!

I drove my car there to check the belt It’s a rip off wanted to charge 800 for 1 ball joint Stay away from Sears

When I wrote my original review for Sears Auto Center I experienced good customer service and thought everything was done correctly the day my car was serviced. At the time I was pleased with the service I received but now need to go back and update my review.
In August the alternator was replaced by Sears Auto Center since they said it was failing at this time. Everything seemed okay with my car and literally I had no problems with my car until yesterday (March 27^th). While I was driving the battery indicator light turned on, so today (March 28^th) I took my car into a Honda service center. The Honda service department looked at the alternator and found it was installed incorrectly by Sears. The alternator now has to be replaced again because the incorrect installation actually caused damaged.
Even though I have a year warranty at Sears for the alternator, I’ll be having it replaced at Honda instead now. I won’t be taking a chance with Sears Auto Center again. I’m disappointed because my experience previously was positive.

MEH. It goes without saying that Sears Auto Center at the Aventura Mall is far from the best place to go for your car service needs. I’ve witnessed some of the worst customer service practices ever at this location. You better pack some patience if you plan to bring your car here. For starters, unless you get here when they open, expect to wait in line for 20 – 30 minutes just to speak to a customer service rep. Once you get the counter, you’ll have to take a walk out to your car where they will pretend to check your mileage (why?) but will inspect the vehicle to see if they can sell you on additional items. Be prepared to be annoyed when they tell you it will take 1.5−2 hours to change one tire even when they aren’t busy. Be prepared to be infuriated when you are driving home and smell burning oil and discover they left your oil cap off and it’s rattling around somewhere deep inside the hot engine and you have to wait until the car cools down to retrieve it. Also, when they tell you they are going to call you to let you know when your car is done, don’t believe it. Make a point to constantly follow up with them to make sure all the work is done. Inspect the car before you drive away. The only semi-​good thing about Sears is that they do guarantee some of their work and offer insurance on tires. Occasionally they fill up my windshield washer fluid and put air in the tires. I have given this Sears Auto location several chances to improve. I’ve gone back more times than I should have because they are located at Aventura Mall and I can multi-​task while the car is getting worked on. My advice is to choose a different location for your maintenance needs because it is clear that they just do not care about providing good service. It almost seems like they go out of their way to upset people. Steer clear!

I already wrote a review, but I’d like to follow up: I drove my vehicle away after paying sears over $ 800 and within 10 blocks it broke down. I called them asking if they could give me the address of the nearest Ford dealer so I could get it towed there and they said they would call me back with an address in just a minute, but they never did, so I was stranded with a broken down vehicle that they told me would absolutely be safe to drive. Thank god for AAA.

Someone else said if you can give them 0 stars they would. I think negative stars are more appropriate.
The amount of time you have to wait before someone even talks to you is unbelievable; even if you are second in line it may take 10 – 15 minutes. I waited 30 minutes once.
Unfortunately Sears auto repair are the only tire shop in south Florida that can do a warranty replacement. with Continental Tires (Continental prorated the tires and you end up getting a 30% discount;)
The installation and alignment were next which took hours. The alignment was horrible: the car pulled to the right.
I took it back 3 days later, waited hours again; the alignment pulled to the right again.
I took it back a week later and the same thing happened except the manager said, since we can’t fix it we will give you your money back.
Each time I went I would get different reasons why the car didn’t get aligned; one was I may have gone over a pothole, another was the new tires they installed may be defective (yet they didn’t volunteer to replace them since I bought them from Sears), and the last one was the model of my car can only be aligned at the dealership.
It’s very obvious they have alignment machines that DON’T work on certain cars and they know it, but they still would rather take your money and waste your time.
I took my car to the dealer and had it aligned; it cost double, but it was perfect the first time. It goes to show that sometimes you get more frustration by going the cheap route. I should have had Sears install the tires and then gone to the dealer for the alignment.