Sixt Rent a Car

Not happy with this location. I went on a Carnival cruise which brought us back to Miami at 9am, my reservation was for 10am. The lying male sales rep tells me because I’m early he doesn’t have a vehicle in the economy class, but he does have a luxury vehicle available now which requires a deposit on top of the rental fee. I DON’T THINK SO BUDDY!!! YOU WONT DUPE ME. So I declined it and said I’ll wait on an economy vehicle. Mysteriously an economy vehicle pops up to get us out of there. He wasn’t accommodating at all. He tried to take advantage of us because we had no other options, we were visibly tired. I’m REALLY displeased with the service here. All this guy continuosly tried to do was upsell more options. WHICH I DECLINED!!!

Terrible. They made us wait for more than 1h to get the car. People that had reservations for 3h later where blocking the entire line. They should pay attention to people who have reservations for that moment. Really really slow service.

Unbelievably horrible service. We reserved a convertible over the phone and received an email confirmation. We paid for a ride from South Beach to downtown Miami to pick it up only to be told that there wasn’t one available. I understand that sometimes rental cars are not returned on time but there was no explanation offered. We saw a red Mercedes convertible in their garage. As to why we couldn’t get that one, we were told it was «for sale only.»

Let me start by saying that I usually loathe renting a car. There are so many hidden fees and charges that it’s ridiculous.
This was my first time renting from Sixt, and the first time renting a car in Miami. I arrived about 45 minutes before my scheduled pick up time and was warmly greeted by a girl in training while her supervisor was assisting another customer. The training at Sixt must be good, because the trainee answered all my questions before we even got started. It made the whole process so smooth.
I got a convertible Camaro to make the drive to Palm Beach as a birthday present for my girlfriend. She loved every minute of it. The folks at Sixt made the whole process so seamless. The return was at MIA without any extra charge. Fantastic. Cannot go wrong.
My only complaint would be that the selection of sports cars is rather limited. They couldn’t offer the Mustang (as much as I love it, the Camaro handles better in actuality) and only had a 425i besides those two for an extra $ 40, which isn’t terrible. Overall, great customer service. I would definitely recommend coming here for your next rental need.

They are a very shady company and you should make sure to check your receipts!
I finally came back from my cruise and was able to scrutinize the invoice they emailed me. Come to find out, they charged me for another day and didn’t check in my car until 2 hours after the 24 hr period was over. I returned the car at around 130pm and the receipt they sent me showed return at 6pm which is impossible as I had to board the ship by 3pm.
I’m disputing this charge through my credit card and have sent an email to customer service.

I highly recommend Sixt. The best & most affordable car rental experience, ever.
We reserved & prepaid for a full size SUV on Sixt’s website weeks before our rental. The rate was unreal in comparison to all other major rental companies in the area.
Having never rented from Sixt before, we were cautious and did extensive research of the company. We were not disheartened by negative reviews, because we made sure to read all of the fine print. If you prepay online, the cancellation policy is pretty strict, which wasn’t a problem for us.
When picking up our rental, the storefront was extremely busy. There were a lot of disgruntled and visibly angry people. We had to wait around 10 minutes, but once we were attended we were out of the garage with our car in 5 minutes. The woman that helped us was very friendly, despite having numerous customers nagging her while she was checking us in.
Our rental was a 2015 Chevy Tahoe with roughly 6,000 miles on it. The car was in immaculate condition. We really could not have asked for better, especially for the price.
Returning the car was extremely effortless. We were in & out in 5 minutes. There weren’t any additional fees or service charges. Amazing.

The man at the front desk was extremely professional and helpful. We were allowed to Return the car to FLL for no extra charge and we’re upgraded for free to a brand new VW Jetta. If you’re headed south add the sunpass for tolls ($ 6.99)

If my 1 rental with Sixt is any indication of the way this company works. EVERY OTHER RENTAL COMPANY IN EXISTENCE needs to be afraid.
This was seriously the easiest to get the car, no preasure on extra features or insurance. They had a small SUV just like I asked for, it was clean and low miles. The only option I added was the Sun Pass toll tag thing so I wouldn’t have to stop and I think I ended up making money on that deal.
We picked up in orlando and dropped off in Miami.
The Miami drop off was smooth looking and clean, easy to get to, but about 4 blocks from the nearest gas station (that I could find on Unilocal)
I gave them the keys, and they asked if I needed a cab. They called and boom cab waiting out side.
I am so looking forward to renting from them again, I think a sports car next time.

I rented a car for a two day conference which unbeknown to me was prepaid. I have been trying to cancel the reservation 3 weeks before the actual rent date. I have called the local agency and have been transferred around. Finally spoke to someone in «customer service» who told me since I prepaid there was a 3 day penalty which in my case would be 100 percent of what I paid. I have rented from all the major companies in the past and this has never been the case. Worst customer experience and they will simply rob you if you prepay and have to cancel. I will never rent or recommend anyone to sixt again, stay away!!!

Amazing!!! They actually give you free lunch and the car rental is insanely cheap. I rented a 2014 Mercedes Benz CLA for only $ 46 a day. They provide 24 hour shuttle service to and from the airport (about 5 min from the rental lot).

They updated us to an almost new BMW, the car rental experience was smooth as ever. We picked this location because it was the cheapest we could find and picked up the car at about 8am. There was no wait, we were the first ones there most likely. We really enjoyed the car we received for what we paid, we enjoyed riding the BMW all over Miami during our ten day stay during WMC. no complaints, the guys during pickup and drop off were very helpful and even drove my bf back to the airport after drop off in their company shuttle, if needed, they will also pick you up at the airport and take you to pick up your car rental.

Long story short — Sixt cancelled my reservation, and I had to spend a couple hours figuring out how to rent a car from someone else because my vehicle (and rate, I guess) was «no longer there». I will never attempt to rent from Sixt again, as their customer service is horrible. Expounding below.
These guys kind of ruined my day. I reserved a car for 8 AM in case I needed to leave town first thing in the morning (because I am quite sure if I had reserved the car at noon, and showed up insteat at 8, it would not have been ready). I ended up not being under the gun, and after eating brunch with my wife went to the location to pick up our car. Apparently, since customer service is not a priority, Sixt will cancel your reservation if you are not there within 2 hours of your pick-​up time. I ALWAYS make rental car reservations for at least an hour before I am going to pick a car up, and at least an hour after the latest time that I might return it — so this is a strange, and bad, policy to me. Seems like you would very often end up cancelling people’s reservations.
Instead of re-​initiating the reservation, or doing ANYTHING WHATSOEVER, the agent who helped me informed me that this was my fault, the car was «not longer there» (whatever that means), and that I could «try» to go back online and re-​book the reservation. Upon being informed that this policy is not congruent with the concept of good customer service and that I would be booking through a competitor, Sixt informed me again that reservations are cancelled 2 hours after pickup time. As I had previously spend a lot of time filling out contact information, I cannot fathom why they did not call me to ask if they could go ahead and cancel my reservation before just doing it. I am sure some Sixt mouthpiece would say that I agreed to the rental car terms, which included this policy — but that does not mean the policy is good, makes sense, constitutes anything approaching customer service, or should ever be employed for any reason at any time. If I missed by a day then sure, this makes sense — but a couple hours? Seriously?
I ended up taking a long cab ride to a competitor in north Miami. It ended up being difficult and time-​consuming. However, I did learn the valuable lesson to not rent with Sixt.
There are other car rental agencies out them. Use them. Sixt will not be there to offer good customer service or a pleasant rental experience.

We reserved a car from this Sixt location because it is close to the Port of Miami.
We took a taxi here from the port after our cruise (cost $ 9).
My reservation was for 10am. We arrived at 8:30am and were told the car we wanted was not available until 10am but we could upgrade to a larger car for $ 30 and not have to wait. We decided to walk down the street and have breakfast and come back at 10am for our cheap car.
When we got back an hour later, the line was out the door with many people who had just returned from a cruise (I guess we beat them all there the first time).
We waited a long time in line (30 minutes). … its a slow process!!!
Many people had reserved their cars for 11am and were showing up at 10am and were told they had to come back at the time they made their reservations for.
Many people were upset about having to wait.
When we finally got up to the counter we were told the small car we reserved was still not available but now we would be upgraded without having to pay anything more.
It kinda seems like a scam… they could have just given us the same car an hour and a half earlier but they made us wait and then they gave us the car for the same price as what we reserved.
We ended up in a VW Tiguan. The car was clean and nice.
We returned the car to the Ft. Lauderdale airport location the next day with no issues.
I would recommend Sixt for your car rental… but just make sure you do NOT show up early! Your reservation time needs to be exact or you may be waiting a while.
Also… if you are getting off a cruise ship and heading to this location… prepare to wait in line unless you are the first one there!!!

I rented a car a month before picking it up. When I got there, there was a nice girl who helped me out. She did her best to get me a [different] great car with great gas mileage. I was happy with my rental. I’ll most likely use Sixt again.

After my car was vandalized, I found myself needing to pay for a rental car while mine was repaired. I was so pleased to find Sixt! Their pricing was more competitive than other rental agencies and they provided delivery and pick up of the rental. The car was clean and eco-​friendly. It was a great value!

Just rented a Car from Sixt since they offered me the best price i could find online… I got a brand new Red Mustang!!! I’m very pleased with the staff and their service. I would highly recommend them to anyone looking to rent a car.