Sweet Art by Lucila

Had thee worst experience here from beginning to end. Do not go there! The cakes taste good but the customer service is HORRIBLE.
Ordered a birthday cake for my 2 year old (turning 3) who was just recently diagnosed with autism and it has taken a huge toll on my me and my family, so I wanted to make sure his birthday party was a special one. Walked in and was assisted by the manager. She quoted me $ 265 for the cake I wanted which I immediately thought was a bit steep but like an idiot went ahead and paid the full amount upfront. Everything I asked for, she wrote down. I showed her two pictures of cakes I found on Pinterest– I wanted different things from each cake incorporated into one cake. After she filled out the cake form and charged my card I realized she never even asked me what my kids name was. I kindly said «did I give you my sons name? «and she said oh what’s his name? And then she wrote it down. I thought that was weird because that should be bakery 101 but it’s okay simple mistake. I left, and As I got home I realized she never even asked me what flavor I wanted the cake! I looked at the copy of the form she had given me and she had marked vanilla rum without even asking me. I had to call the bakery, same lady answered the phone and I said «you didn’t ask me what flavor cake I wanted «which she said okay what flavor do you want? «. Not even an apology. It was just a weird experience all around especially being that I was the only customer there at the bakery trying to order a cake. We agreed I would pick up the cake the following week at 2 pm.
I arrived around 220 – 230 and the cake was not ready and the birthday party was at 3. Finally at 3 o’clock they brought out the cake and IT WASNT EVEN WHAT I ASKED FOR. They didn’t get anything right at all. They didn’t read the directions that the manager wrote down what’s so ever. They just re did one the cakes on one of the pictures I gave them and added my sons name. I started crying. The manager came out and she literally has nothing to say. Was completely MUTE while I stood there red in the face from anger and crying. I asked 3 times what is done in these situations because I didn’t want the cake which she didn’t respond and just started at me blank in the face. She finally spoke and said the owner would have to handle the problem and that she wasn’t in the bakery at the moment. She took pictures of the cake and asked me If I come back at a later time to see if she can re-​due my order i said no the birthday party is today it already started I’m late I can’t come back later. So told me to take the cake and said she would contact me as soon as she touched base with the owner to solve the conflict… As I’m leaving with the cake she says «oh well at least there’s a little more cake in there then what you originally asked for». Seriously? That didn’t make me feel any better and it was a birthday party for a group of 15 two year olds. I don’t think they will be noticing how big or much cake there is. I took the cake in tears and left.
That was last Friday. It’s Wednesday now and I still haven’t heard from them. They really know how to make their customers feel appreciated. Horrible customer service, don’t expect to be receiving my money back. $ 265 down the drain.

Loved it! This is the place I chose for my wedding cake. This was my first cake tasting and it set the bar too high for all other places I went to. None quite matched, I even went back for several samples to get second opinions. Everytime someone was trying to recommend a cake baker, I would have them sample Lucilla’s. Like my mom or fiancé or aunt or cousin. They did not mind me annoying them. Thanks Lucillas! Your cakes are the best and your employess are awesome!!!

Unfortunately, Lucila did not deliver. A week ago, I ordered a cake for my bridal shower flavored with Amaretto. However, when I showed up to pick up my cake the woman at the counter told me that the cake had not been made with Amaretto flavoring, instead it was a Rum cake. Not only was I upset about the flavor but the woman did not even offer a refund. When I asked her what she could do to correct the situation, she said «nothing» since they could not make another cake and offered a store credit. Why would I want a credit to a bakery that CANNOT get their orders right AND has terrible customer service? Unfortunately, I won’t be able to get another cake in time for the bridal shower so I took this one. To top things off, the cake design was mediocre at best. I am not happy and will report this business to the Better Business Bureau.

Its birthday time for my little one and it has been a tradition since his first birthday to order a cake from Lucila’s. I cant say enough good things about this place they make whatever design you want and it could be as creative as you want it to be. The rum cake is a classic at this spot it is perfectly moist and the frosting is the bestt I have ever tried yummmyyyyyy!!! When you come in the store it doesnt look so fancy but the deserts are what take priority. They have cakes that are made already to go home. I paid $ 30.00 dollars for a cake that feeds 10 but I promise you its worth it. They are a little pricey on special order cakes but your paying for quality and the detailing. Once in a blue you must splurge on something sweet and this place is definitely one of them.

While I agree their cakes are very tasty, doesn’t it bother anyone the insane pricing for a cake?
Receiving a quote of $ 230 for a cake that feeds 30 people is somewhat ridiculous, I understand the labor involved for many but the small cake we wanted would have taken less than 3 hours to make especially for an experienced baker.

Great cake for Easter!

Great cakes and very fresh. A bit pricey but for that special occasion it’s worth it!

I have to say I have not bought a cake from the store or gone to the store, but I bought a Tres Leches that has the address from the falls in the packaging. I bought it at Sam’s Club, the Tres Leches was really great, the only thing that I didn’t like was that the frosting was way too thick, is more frosting than anything else. I would love it if it had less frosting as you are basically eating 70% frosting.

Every year I order cakes for my special’s family events. I’m 100% satisfy with the quality of the products and the service. They are just amazing. If you want to pay cheap go to publix. But if you are looking for quality and beautiful decorations you have find the place. BEAUTIFUL CAKES AND EXCELLENT FLAVORS! I personally order my cakes in miami location with Mrs Esther. She give me an amazing service. I just show her what I want and she just do it exactly the same.

I ordered a cake and paid for it ten days in advance. When I went to pick it up for the birthday, it was not made and their excuse was that someone forgot to make the order.
It was for a work birthday party. They hurried over a cake a couple of hours later, which was apparently in a freezer as it did not tast fresh and the flowers were hard. The people that did eat it got sick. We called and the manager said «Sorry».
Not a way to run a business

If you are looking for presentation for a very special event this is not the place to buy!
I used to have Lucila’s cakes a few years back for my kids birthdays and although pricey then, I felt it was worth to reminisce. boy was I wrong!
I wanted a very special birthday cake for a 15’s birthday and after looking thru their disheveled books, I found one which they say they can change the color of ribbons to meet my color scheme. At $ 6.00 per slice this cake was very pricey but i felt worth it considering the occasion…
OMG… I came to pick the cake and it was the wrong color. I ordered emerald green on the details I got turquoise! (Light blue) The more I looked at the cake the sicker I got to my stomach. To think they charge premium prices for a cake I could have decorated at home not knowing how to decorate. It was Definitely not done by a professional. My thinking is the job was given to the helper and botched. The seams of the ribbons were all in plain view not cover by the bows like everyone with no cake design experience knows it is suppose to be. The top bow, which is what got me interested on the cake from the picture as it was made of sugar and shinny, was a sad group of circles not resembling a bow made with the same fondant as the cake so it was dull and fragile stuffed with cotton balls which only made things worst as the cotton left hair like strands all over. I asked for the mirror place set for presentation and did not get it.
When I voiced my concerns the staff did call whomever made the cake over the phone and that person argued she did green emerald but the facts said different. i was In a cold sweat and having a panic attack as I was the person in charge of getting the cake for this event. One of the staff ladies said, «just tell them it was not your fault and where you got the cake everyone is stupid» I am not sure of what expression I had on my face at that moment but the lady offered to give me a discount. Even with the nominal discount I felt cheated. Terrible experience.
Will not be coming back again.

I’ve ordered here numerous timed and they never disappoint. The cake is always moist, the frosting is yummy and the designs are beautiful. They’re my go to cake place for any event!

I love this place. The ladies that work there are super sweet and helpful. The prices are reasonable. And the cake is fresh and tastes amazing. I’m very happy with my overall experience will w going there again very soon.

Went to get my sweet fix around 5pm. Bought six cupcakes. Lucila had been one of my favorite for years but not this time. Hard very dry cupcakes. Only the red velvet was good… Feel like I bought cupcakes from three days ago.

Went in for a cake tasting this week for a wedding cake (Pembroke Pines location). The samples were brought out and placed on the table and the lady at the bakery walked away and left us alone and nothing was explained to us. We actually had to get up and go find the lady. She was behind the counter sitting down and we basically had an appointment by ourselves…
The cake samples were gross, tasted old. Very disappointed with the initial meeting.
Service sucked and the cake samples sucked as well. You would think they would try to wow a potential client. Very disappointed! Near by competitors way better…
Oh we were also told they do not use fillings of any kind in Fondant cakes, because there is no way to keep the filling fresh or from going bad… This is the most ridiculous thing I have ever heard… Unless your baking a cake a week in advance… NO THANKS!

some of the BEST Cuban pastelitos you will ever have!
& their cakes are pretty awesome too!

There is no better cake in South Florida. I have been using Lucila for years. She has made cakes for practically every special occasion in my family over the years and the cakes have never disappointed. I will continue using her for years to come.

I fell in love when I tried Lucila’s rum cake. From that day on, it was my number 1 cake. After that I tried a lot of different cakes and desserts… todate, not ever once disappointed. The cakes are moist and full of flavor. The customer service is good and if they don’t have the cake, you can place an order a few hours before (if it’s not a big holiday) and it will be fresh and ready. You can’t go wrong with Lucila.

Sorry, Lucila. I am disappointed. Just disappointed. My sister-​in-​law was nice enough to buy my shower cake and let me pick the place. With all the hype, of course I wanted a cake from Lucila’s. Well, not only did she spend nearly $ 200 on a square cake with nothing special about it… but the cake was borderline DISGUSTING. The fondant was gross and the cake (which was vanilla-​rum) had a very bad aftertaste. I actually thought that ALL fondant cakes tasted like this until my sister bought my son’s Baptism cake from her competitor and it was A MILLION TIMES BETTER, more beautiful, and at least $ 55 cheaper.
It was my first time purchasing a cake from Lucila’s and it will be my last. I also think that the bakery itself is outdated and their display cakes are a big turn off. Thumbs down– this location does not deserve 5 stars.

I refuse to eat any other cake on my birthday. While pricier than, say, a Publix cake (not that there is ANYTHING wrong with a Publix cake), it is worth the price. Their cakes are always fresh, tasty and beautiful.
I recommend placing your order a few days ahead of time. Since their cakes are made fresh every day, they will run out sometimes. And there is nothing worse than showing up and finding out that you can’t buy some good Lucila-​lovin’ for your special day.
They have samples of their different cakes available daily.
There are 4 locations in South Florida: South Miami, The Falls, Doral, Pembroke Pines.