Planes Moving & Storage Of Dayton

These guys aren’t that great with moving.
We had a military move, and they were contracted out to bring our stuff to our house. The guys who packed our stuff at the other end were great. (S&M Moving). Everything went downhill when our stuff was transferred to Planes Moving & Storage.
They weren’t very honest. Biggest red flag, was them checking off that we did not want them to unpack and remove all the boxes for us. And then, they hid that line with other papers and told us to sign the bottom of the form for the «Notification of Loss or damage at delivery». We were fine with this since we wanted to unpack everything ourselves anyway, but they didn’t even ask us.
Another red flag was them getting mad at us for telling them to give us a minute to make sure all the boxes were there. They just wanted us to sign off saying we got everything and they wanted to leave fast. The guy in charge said everything came packed up in crates so there shouldn’t be anything missing. I told him that’s great, but everything wasn’t shipped in crates so we’re still going to check.
Also they claimed that they had to carry a piano up a whole flight of stairs so they would need excess carry services. That’s just BS. We don’t have a piano. It’s just an electronic keyboard. I can carry it myself! We have other furniture that’s heavier than this. SO DISHONEST.
And they took about five or six smoke breaks. I would NOT recommend Planes Moving & Storage of Dayton! EVER!!!

I wish I could give them NO STARS! It’s been a month since our move. The truck driver and the loading guys at both end rock — great guys! Planes Moving and Storage (Ohio), Horizon Moving (Phoenix) and United Van Lines SUCK! They were dishonest on our estimate, caused damage to our driveway and are now denying our claim because we didn’t notify United within 24 hours (we called Planes and Horizon with 12 hours, but apparently that’s not good enough — but neither Planes or Horizon told us we should call United asap so it was almost three days before the Ohio and Phoenix reps said they couldn’t help us because the insurance was thru United. I smell scam!) We feel bad because although we were FORCED to buy insurance, my nephew — who used to drive produce across country and knew a lot of drivers who drove moving trucks — says the guys told him that the moving companies will pocket the insurance money and take any costs out of the truck drivers pay — and like I said — our truck driver guy was super nice and helpful and I can’t say enough good things about him and the loading crews in Ohio and Phoenix. I hate to see him penalized.
We also paid hundreds of dollars to have a glass table top and our two big screen tvs crated. They only put the 52″ tv in a wooden crate. The 38″ and the glass tabletop were just wrapped and put in cardboard cartons — we could have done that. Maybe we should have fussed then, but it was Moving Day and things were crazy getting an entire house loaded onto a truck in 6 hours (something I think these companies count on!) Then, when we got to AZ, we were informed we had to pay at least two hundred more to have the big tv uncrated — -the crate had about a million wood screws and we don’t even know at that point where our funky, 20 year old power drill is packed or if it works! I pointed out the contract just had a single charge for the crating and no total for the uncrating so we just assumed that paying hundreds of dollars meant they would uncrate the tv on the AZ end and the «customer service» rep told me: «you should have asked.»
The people at Planes were super nice during the «small» move and when we were preparing for the «big» move, but once the companies got the certified check, they could care less. I guess I can see their point — -it’s not like we are going to be repeat customers every week, so why put themselves out service-​wise or financially?
But my nephew says that by the accounts from the Moving Van drivers, this is pretty common practice amongst all the moving companies, so all you can do is pick your poison carefully. Get every T crossed and I dotted. It’s not so much they lie, as they don’t provide full information. Once they have your stuff, what are you going to do?

They have the worst customer service ever. The sales agent and her boss have the worst phone etiquette. Can’t imagine how the move would have went. Glad we didn’t get any further. RED FLAGS!!!