Sona MedSpa of Midlothian

The LSH removal doesn’t work. Big waste of money. Terrible customer service and they screw up appointments and number of you’re supposed treatments. Don’t go. If you chose Sona go to the one in Glen Allen. But still the LSH removal don’t work.

I was gonna go here but that first review made me not even want to call them. No sun exposure for two weeks? What’re you supposed to do in the summer? Be a bald pasty looking chicken? Convert to vampirism and not go outside? That’s ridiculous.

Customer service with front office staff at this location is awful. Always make snide remarks & are sticklers for ridiculous rules, but have no idea why. For instance, one example, is apparently you can’t have laser treatment if any sun exposure in past 2 weeks. I never had this explained to me prior & it was not a rule when I originally signed up years ago. So when I went in for my appointment, 13 days after my beach vacation, they refused to do it, because I had had sun exposure in past 2weeks. Even tho, just 1 more day & would’ve been ok, but they would not do. & all ANYONE in the ENTIRE place kept saying was «it’s for your own safety.»
Now, I work in the healthcare field, so I can understand science. It was so freakin frustrating to have multiple people– the technician, the manager, the front office staff, all quote the same party line… without knowing what the heck they were talking about. A simple explanation of the ACTUAL risks & I would’ve been fine… Then, on top of me asking repeatedly for an actual explanation, they made me sign some paper saying if I made them cancel an appointment again, I’d have to pay for it… This is on top of the hundreds I paid up front already…
First time occurrence, lack of explanation, obvious miss on customer service department. & like I said– this is just one example of many…
EPIC FAILURE OF CUSTOMER SERVICE