Sun Block, Inc.

Really didn’t want to write this review but Steve the owner has left me no choice. Had them tint four previous cars as well as my office and all was well. Had them tint my 1 week old 2014 Avalon Hybrid Limited in October and then discovered one of my defroster lines was broken in November. Called them then and Steve talked as though they would take care of me. Even named «Ace» auto glass as who he’d use to replace the glass. Said he wouldn’t file a Business Insurance claim for just a piece of Auto Glass. Told me he’d call back in a couple of weeks to get things going. Call NEVER came!
So, I coasted through the holidays and then re-​contacted Steve and he then was saying they would need to look at the car, he’d have to talk to his installer… blah, blah blah. Totally different story then when we talked before, but I’ll play along. OK, let’s get this done I say. Once again he promises me a call back that NEVER comes.
So about a month ago I call him again. He once again promises a call back that NEVER comes. So I email him pictures so they can see the defroster line not working. He responds by email and says (this is an EXACT quote) «This isn’t going to be a fast process». No kidding? We’re at the 3 month mark now… duh!
Then he goes on to insult my intelligence by stating that the defroster lines are usually laminated in the glass and not subject to being damaged by a tint installer. Total baloney! Read anywhere and you’ll find that the defroster lines are «printed» on the inside of the glass. I have also seen MANY tint installers use scotch brite pads to give the defroster lines a lower profile so the tint applies easier.
Also suggests that «maybe» the defroster came from the factory with a broken line. Honestly? Has that happened to ANYONE reading this or anyone you’ve ever heard of? Also said they’d never damaged a glass in 20 years. He hasn’t owned this business for 20 years. Smoke, mirrors and BS, that’s all I’m getting.
All Steve is doing now is stalling and putting me off in hopes that I’ll just go away. I won’t. Steve, you need to set this right and you know it. I’m not going to come out of pocket for your damages. Use «some» of the money I paid you for the last 4 cars tinted and my office and take care of your customer. If not, I hope everyone reads this review.
These are all facts and not open to alteration or interpretation in any response the business owner (Steve) may provide.

I been doing business with them since they had open with Ron but now Steve took over and had move to a new place. I drive from New Kent Couny to get my Car, SUV or Trcuk done from them will definitely do business agian and agian.