Goodyear Auto Service Center

I had an appt. at 11am and got there about 15min early. I was told it would take an hour and I thought ok thats fine. So I went to grab lunch, walked around the shopping center, and looked around in Ross. I went back to see if it was done. No one was at the counter the guy kept appearing and disappearing before I got to ask if my car was ready. It was already 2:45pm and I didn’t expect it to be that long for people who make appts. I will never be coming back. I’ve had faster and better service in Texas, oh well now to find a different place.

Worst customer service. Counter person was more interested in his personal call Larry was the name on his shirt. Paul other counter person was just rude we spent an hour and a half there and Larry just kept saying without an appointment could be hours. Didn’t even want to give them one star.

Everyone in the area was booked and they were kind enough to squeeze me in there busy schedule. The attended at the front desk (Adam) was very professional and took care if my tire ASAP. Thanks again guys!

I had an appointment for 1:00pm. I arrived at 12:45pm. It is now 2:08pm, and my car is still sitting in the parking lot where I parked it. This is completely unacceptable!

Okay I’m here at the Goodyear Tire service station in Mililani. I came in with an appt @11:00 am today. Got at the station 10 mins prior my appt. when I walked in nobody on the counter to help me. It is around 11:13 when someone finally walked in the counter but still not attend to my business. Waited for another 10 mins. Before the guy asked me for my business. Until now and it’s 12:01 pm my car is still not being service or work on. I thought appointments are to be attended to on the designated time and date. This is disappointing and sickening. Cannot find a good place that cater for your needs even if you are paying for a service. One star for just being open on a Sunday.

Made an appointment online. Came in Saturday morning to get a tune up. Customer service was great they helped us out and said they would call as soon as they were done. Later on that day my husband gets a call and the woman on the phone tells him that our vehicle needed some extra repairs and won’t be ready until Monday, because they haven’t really worked on the truck. As patient as we are we said, ok that’s fine. Now it’s Monday and we give them a call and the woman on the phone says it will be ready at 5! Then we get a call before 5 saying that it will not be ready until Wednesday. So, Theres nothing we can do but wait and be frustrated at this point because not only have we been patiently waiting, they haven’t been really honest with us. How do you go from the truck won’t be ready Monday around 5 to, «oh sorry it won’t be done till Wednesday??» If you want customers to be loyal to you and keep coming back be honest with your customers, stop beating around the bush when a vehicle will be or won’t be ready. I’m very disappointed and will for now on take my business and money else where.

10:30 AM appointment. Arrived a few minutes early. Checked in. Gave them my keys. Went across the street, got a haircut, cup of coffee, walked around Ross, went back to wait. My car hasn’t moved. 1 hour after I arrived for my 10:30 appointment and they still haven’t pulled my car in. What’s the point of an appointment system of it’s not being utilized.
Will update my review after the work is done.

If it weren’t for the fact that I needed my oil changed right away I would have left. My appointment for an oil change was at 1pm the CSR tells be it should be ready by 5. There is no manager on duty on the weekend and they can give 2 sh*t that they over book themselves. Just Terrible

We had an appointment at 12pm to change out a tire. They quoted a couple hours. No response from them at 5pm! Went down to find out they didn’t even start on our car. When we showed up, they said they’d «rush» it. Great –a rushed job. Never again.

I’ve been here an hour and 50 minutes waiting for an oil change and I had an appt that I scheduled online. There were 3 people in front of me. One had an oil change and safety check, one had a brake job, not sure about the other one. The first car just finished. The guys from the back brought out paperwork for cars that are done and the two people out front are more interested in finishing their personal conversation than getting people out. I was told it would take an hour or hour & a half.
I’m going to be late for another appointment. I will never come here again. I could have gone to the store, bought oil and filter, and changed my own oil faster. I don’t see the point of giving out appts online and then having multiple people with the same appt time. Not very customer service oriented.

DO NOT COME HERE! If you want a straight answer it is like trying to pull teeth out of a sharks mouth while snorkeling. Wanted an oil change asked how long was told 1 – 2 hours. I called back after 4.5 hours and was told they were going to bring it in next. Waited another hour they said the same thing again. So obviously I was not next. I finally was so fed up I walked up there and just took my car back, decided it wasn’t worth it and took it somewhere else.

Called ahead of time to see if I needed an appt to check why my tire pressure was constantly going low, just bought 4 new tires from them a month ago. He said just walk in and they’ll check it. Checked in and they said it would be about 2 hours. Well…2 hours went by and no phone call. So I decided to go shopping a little longer, turned into another 2 hours of shopping. didn’t realize it but I figured they had to be done. NOPE! Walked in and the guy said he’ll do it now. 4 hours of my car just sitting there!

I’ve been taking my car here for an oil change/​safety inspection since I moved here and always waited about 2 – 3 hours every time with or without an scheduled appointment. I don’t like that they charge an extra fee for checking car tint that already has it on my car window.
I’m rating Goodyear Mililani a 1 star because they passed my recent safety inspection with having 1 really BAD tire! Really unsafe! Luckily I noticed it & immediately ordered a new tire right away! I’m questioning if safety is their main priority for customers or money is! I’ll be going elsewhere for an oil change/​safety inspection next time even though they are just minutes away.

I would not recommend this place at all. And here’s the list of reasons why. I want to start off by saying that I work in a customer oriented field and although the people here are friendly; their customer service sucks.
I had a scheduled appointment and I was quoted a 1 hour turn around time. I understand that things happen; apparently they only had one person working in their bay. I also told them that I would be waiting, had I known that it was gonna be 2+ hours, I would have just left and done something. Isn’t it common courtesy if your waiting that you let the customer know that it’s gonna take a lot longer than quoted.

Made an 11am appointment, yet my vehicle didn’t go in till 30 minutes later, despite being brought in 20 minutes early. I understand delays, so would overlook this, however my experience in the waiting area was very interesting! Staff was loud and verbally abusive towards each other and had no cohesion despite the presence of customers.

Worst. Place. Ever. Seriously I sat there for 3 ½ hours and they never even touched my car. I finally gave up and decided to make an APPOINTMENT for the following day in the morning. At my morning appt I was told it would be «about an hour». After two hours they again had not even touched my car. Never ever ever going back here. If it were free I probably still would not go back.

So-​so experience. Made my oil change appointment over the internet, which I really like, it’s much more convenient for me to see what days/​times are available and be able to check my schedule.
As other mention in their reviews, I’m not sure why it takes so long or they quote so long for an oil change when you have an appointment. They should schedule the oil changes accordingly and maybe leave one open bay for those. I would think it would guarantee them business and even repeat business if people felt it easy and convenient.
I arrived at my appointment time but as it was my first time there, didn’t know where to go. I pulled up and double parked and was just about to get up when one of the mechanics walked by. I asked him if I could park there and then go check in. He seemed a little bothered or at first like he didn’t know or didn’t want to answer then told me people usually park around the corner and to just let the front know where I left the car.
I got to the front counter and no one was around. A lady came dashing in but didn’t say anything and dashed back out. A few minutes later she came back in and was polite and quick to check me in. She quoted 1 – 1 ½ hours for the oil change and complimentary tire rotation.
About an hour later, after lunch, I went to check if my car was ready (I saw it moved stalls). I guess they didn’t have anyone to call me but it was indeed ready, he said they hadn’t caught up yet (the paperwork/​key was still in the folder bags they use, and as mentioned, no call). I feel like with these places, my time is as valuable as theirs and they should have a dedicated front counter person.
The guy who helped when I got my car and paid was very polite. However, he talked an awful lot and couldn’t or didn’t seem to be able to multitask well and I was in a hurry… so everytime he talked, I kept thinking «just type and cash me out please».

As a resident of Mililani, I’ve been here several times for general maintenance to my vehicles and have had no complaints. If I need something done like my car serviced, I’ll normally come by on my day off, Sunday. I usually get the same guy working on my vehicles, he even did my safety checks a few times. He must work there most Sundays.
They always seemed very accommodating and I’ve never had much of a wait. I’ve had a tire with a nail stuck in it fixed in about 10 minutes, I’ve had safety inspections done and I’ve also gotten my car serviced here a few times. If it seems pretty crowded I’ll either grab a bite to eat or stop by the Mill or the Shack to have a quick drink. I’ll usually get a call shortly after saying my car is finished.
Each time I’ve been to Good Year, it was quick, accommodating and convenient. Hopefully that same short little guy keeps working there every Sunday.

Came to have my brakes checked out and fixed. They fixed the break pads but when I started it, it didn’t feel right. Ask what’s wrong and the mechanic said you need to change the break cylinder! Wait! That’s why I came in, to fix my breaks. The mechanic said he told the lady in the front but she didn’t bother to call me to let me know! I had it wait around while that got fixed! So they fix one part and not the other! Imagine If I drove down Kupapa Gulch! Would they care then?

I am very impressed with the current team and how they handled my situation. My car broke and I had I towed to this store, the mechanics were open and honest with me about what needed to be done and what the cost would probably end up being. I had a belt repaired and then rested at home while Goodyear called around looking for the part I needed. Once again keeping me very informed of what was happening and what else we needed to accomplish. Parts ordered, car fixed, no hassle, no worries, thank you.