Supercuts

I can see why this supercuts has the lowest ratings in the Mililani area. They are horrible. Right when I walked in the lady didnt look very friendly at all. She was yelling at an older couple because he couldn’t see thr price. Didn’t even give a smile nothing.
When I’m next, she asks how may I help you? I ask for the earliest opening appointment. I swear she says 1:50. So I say okay, and walk off to go get lunch and come back. And the lady that took down my appointment time is cutting hair. The other lady at the desk asks for my name and looks up my appointment time. And she’s like Oh! Your appointment time is at 2:50 and I looked at the lady who actually took down my time she’s like
«I honestly don’t remember»
So within 30 minutes you don’t remember anything we talkrd about ?
I got irritated and the lady looked like she didn’t have time to even try and apologize. So I told them to cancel my appointment i didn’t want to be there.
And as I walked out the lady yells
«I’m sorry»
No, you’re not. Maybe you should try for a different job where you don’t have to interact with people cos you suck at customer service BIG TIME.

Worst customer service ever. Called to make an appointment, showed up at appointment time and waited for 30 minutes still. They took walkins in front of me. Employees were rude and I friendly.

no greeting when I walked in. didn’t feel very welcoming. probably not coming here again. I’d like to get my hair done by nice, welcoming professionals :)

We usually try and go to a salon for a hair cut, but it’s super difficult to find a great place that cuts men hair at a decent price. We’ve been to places that cost $ 75 dollars for men’s cuts or even places that charge half that amount and never really fully satisfied with the end result.
The Super cuts in Mililani has always been a «last resort» or «go to place» when we run out of time or a place to get a cut.
They are super friendly and take the time to make sure that the cut is a good one and that your satisfied! There are always other location for super cuts be we always seem to just go to the Mililani one!
The only thing I wish would change, is the price points. It’s moderately priced for a men’s cut, where you end up spending around $ 25 dollars but wished it was more like $ 15 for a men’s cut!
I’m usually more picky for a men’s cut, than my husband… but he needed a good cut and this was a good choice!
Most people say that Supercuts isn’t all that great, but thankfully we haven’t had an experience like this yet… or better yet to say: the Hubby hasn’t had a bad experience yet! Thank you Mililani Supercuts for the Hubby’s grooming maintenance.

Two stars is the best I can give this place. I knew when I went in I was not going to get a quality hair cut, but I was in desperate need of a trim so I went. My stylist was Christine, she was nice enough, addressed me by name and what not. But her skills are lacking. I’m in the process of growing out very short hair and it was shaped into a Bob but had grown out. So I went in just wanting my ends dusted and some light stacking in the back. I have no clue what happened to my head, the back of my hair is super crooked and looks like it was snipped at blindly. And I got it blow dried so of course she blow dried it with a round brush and made it super flippy so I wouldn’t know how terrible it was until I got home and straightened it myself.
Highly recommend avoiding this place unless you want a super basic, overpriced hair cut.

Haven’t had my hair cut yet, made an appt. as usual, this wait is irritating!!! As usual they are super slow! I guess i got what I pay for? UPDATE; just had the worst haircut ever ever!!! Think I could have done a better job cutting my hair in front of a mirror. Wish I got her name, but I didn’t get a receipt! She cut my bangs straight across, and same for the bottom, just straight across! My bangs isn’t even blended in! Think I’ll go look for a rock to crawl under for a few months.

This super cut is very slow, the workers here chat with each other while working on someone’s hair it’s a lil rude if you ask me. they should have a person who answers phone call since everytime the phone ring the person who is working on your hair needs to answer the phone takes a lot of your time. We waited more than an hr and half since we really need a haircut. The hair cut itself is ok. The service is bad I won’t be back

Three stars! Pretty quick when there’s no one there. Although if you go there and its busy, expect to wait LONGER than what they quote you at. A good rule of thumb is, if the wait is longer than 15 – 20 mins, then they’re pretty busy and you should probably go somewhere else. I’m giving this one three stars because of the superb placement of this Supercuts! I live up the road and can walk there, so I don’t feel like I wasted a lot of time if I walk down and it’s super busy! Then again, I’m a dude, and getting a bad haircut isn’t detrimental for me from going in public. If I don’t like the haircut, I’ll wear a hat! easy peezy.

Came in today at 10 am asking what the wait would be and the informed us it would be quick that we are next. Then called another person prior when asked about this they said he’s next which I pointed to the person they just called an they said that they go in the order of whose next. Then the lady telling me this started to hurry and called him next as I started to write this review. Guess my English on whose next is different from the employes. Skip the Mililani Supercuts and go to the Wahiawa one. Another person came in then left after hearing that we were waiting as well. Guess they knew better. This Supercuts SUCKS!

Second time we came here as walk-​ins and both times the wait wasn’t that long. Friendly hairstylists. I don’t cut my hair here but my teenage son does. Like most teens, my son is very picky about his haircut. The hairstylist was very patient with all his different requests. Stylist took her time and did a nice job!

Went there today. It was after 9am, they should of been open. Tried to open the door but it was still locked. Employee inside looked at me but didn’t even do anything. Customer service sucks. This is how you get customers — open the door. Just drove to the another location in Mililani. Will never go here again.

First time & so far so good. Stylists seem very nice & friendly & from what I can see in regards to them doing my hubbies hair right now, she’s doing a really good job. May make this our new go to SC.

I walked in around 1100 on a Monday and there were 3 girls cutting hair with another 2 people waiting. Walking in I heard a doorbell ring but got no response from any of the workers. I stood there for a good 10 minutes listening to in girl talk life story’s with her patron while the other 2 were cutting hair. During my 10 minutes standing there the phone rang twice and was answered by different girls who clearly looked at me, finished the call and walked back to cutting hair. Worst service and even worse time management.

Whenever I need a haircut this is where I go. I guess you can say it is something fast and cheap (not any more since a haircut is now $ 19). If you are part of the supercuts rewards club, you will get notifications on future discounts and haircuts. They sometimes range from $ 5-​$ 3 off your entire purchase.
Always call before making an appointment because sometimes their time quotes are a bit vague. I normally get here on my estimated time and most of the time they are busy and get helped about 25 – 40 additional minutes after getting checked in.
The people here are very nice and understanding on the type of haircut you want. Truthfully, at times some of my haircuts are not what I wanted. I think it’s because they want to get it done and over with. Hence the name, gotta be quick? no?
All in all, If you need a haircut and something simple. This particular locations is a great one for you.
Overall: Nice people, Reasonable prices, Don’t forget to call ahead.

Came here to get my sons hair cut. It was busy so their was a wait, but not to long.
The stylist who did my sons hair was very friendly and knew how we wanted his hairstyle.

Hmm, I usually just get basic haircuts so there is not much I can say. The quality of customer service and quality of haircuts varies on the stylist. Overall I like supercuts. I wish I could remember who I get good cuts from. One reason why I don’t really stick to one person is because I either go on a whim for a haircut or make a same day appointment. Secondly I like to see how well another person can cut. I generally get a haircut once a month so my system of seeing how each person cuts doesn’t really help if I don’t recall who does a good job or not lol. But since I normally like what I get, my opinion on them is 3 stars for A-​OK, not bad, not great, but decent.

Waited for a hour… w/​a TERRIBLE haircut. It is like these people don’t understand English.
Drive FAR FAR away from here

I’ve learned, once again, you get what you pay for in life.
I thought I would have a good experience with «Supercuts» at the Mililani Town Center, however, it was less than acceptable. I looked like… what would be a clean word to place here… I looked not well groomed. I stated what I wanted and it just didn’t turn out the way I wanted.
The person working on my hair was also running the cash register, answering the phone, and greeting people at the door. The other stylist there didn’t do any of it. I felt as though I was second place as opposed to everything else happening there.
I will stick with Avada at Ala Moana henceforth. I know what to expect and ALWAYS get a perfect cut. Sure it costs a little more, though I don’t want to walk around looking like a rag doll that a child got a hold of with dull scissors.

My daughters and son goes here. They haven’t complained about their haircuts here yet. So alls good here with the family.

Always a good haircut for under $ 20. I pay the extra $ 2 they charge you if you request your favorite stylist. Still can’t get my wife to go here, can’t figure that out since it’s such a great deal! :)