Vision First Eye Care

HORRIBLE CUSTOMER SERVICE. Came in 40 min before closing and they refused to even let us LOOK at the frames. Note there were 3 employees standing around doing nothing… except looking anxious to get off work. They offered a next day appt, and seemed surprised when we turned around and walked out the door in disgust.

I am just using this as a comparison with Glabal eye care in Pleasanton. Before our vision plan changed, this has been our go-​to place for glasses. I am not stingy, spend to my limit of my vision plan every year, and just use the same vendor as long as they dont screw me over.
Vision First has been a great provider, they handle my needs quickly, always give a good discount, and always help me with repairs, even if the glasses were not purchased from them. Service cannot be better (though the owners I find to be not as out of their way to please customers, the staffs generally are), work is solid (except one glass that they claim was not purchased from them, they still repaired it) and prompt, and selections are wonderful.

Horrible customer service! Very simply, the attendants are lazy! I had an eye exam here a couple of months ago. While, I have no issues about the eye exam, I had a terrible problem buying my spectacles.
Since my prescription had not changed by much, I skipped buying the glasses back when I had the exam. But, last evening, I broke my spectacles and I needed on urgently since I am getting married in two weeks. I called in at 6:30 PM seeing that they close at 7. I asked them if it would be okay for me to come in by around 6:55 since it would take me that much time owing to rush hour traffic. I even told them that I would not take very long to choose the spectacles I want since I already knew exactly what I wanted. I even told them the reason for the urgency. I was surprised by the reply she gave me. She told me that, she was shutting shop at 6:45 and she could not help me if I came a minute late. Which makes no sense to me because their hours of operation tell me that they are open till 7! When I reminded her this, she still continued to flat out refuse me not trying to make an accommodation for this! I will leave it to everyone to understand what can be understood from a business that refuses service to customers during their hours of operation.
Will never return! I went elsewhere, who stayed 15 minuted beyond their hours of operation and helped me pick out the right frames too.

I have been a repeat customer for the last ten years and have always been treated courteously. I am insured by VSP so the price that was quoted to me is the same as the price that I have checked with any other optical stores in the bay area including Costco, who takes VSP. I was quoted the same price for my prescription.

My family and I have been coming here for a long time. I’ve gotten so many pairs of glasses over the last 5 years from here. I always seem to get the same style and brand, until one year I decided I needed to finally get contacts. When I got my contacts, it was like the world changed right before my eyes (literally).
The workers here are very helpful and friendly. They always know when my family and I stop by. They do have a wide variety of brands — low end to high end. If you ever have a problem with your glasses, just bring them in here and they’ll gladly help you.

I have been coming here for many years for new glasses, contact lenses, and eye check-​ups, and not once have I had a bad experience. The staff are always friendly with everyone. Flora, the manager, is always nice to me and takes care of me every time. I love that they always give me free stuff every time I pick up my contact lenses. I would definitely recommend this place to friends and family.
Overall Experience = Satisfied ¹⁰⁄₁₀

Dr. Eu saw me for a contact lens eye exam. He was very thorough and attentive and gave excellent answers to my questions about eye health and astigmatism. My experience was really good and I appreciated the breakdown of costs and my options for contacts when at the front desk.
One piece of feedback would be to give some warning about the air blowing machine for the eye, it got really close to mine. I blink a lot.

Worst place to ever get your glasses. Terrible service and when you get your glasses they don’t even bother to call you. You have to call them!

Worst customer service, ever. One worker is also racist against anyone who is not Chinese. Came before a few patients and asked her to help us find a model we wanted and she told us to look in the glass cases by ourselves. Do not waste your time coming here or any of the vision first stores.

This place is horrible. The sales people have no knowledge about the insurance policy and lens. Dont’ waste your time there.

This office is horrible. They do not know what they are doing. Flora the manager is very rude. They have no accurate documentation of patient’s glasses & don’t know what they are doing.

Overall negative experience. Don’t buy frames here. I guess they don’t have any in stock. I chose a frame there and they asked me to wait 10 days before I can get it, but finally it took them 5 weeks to get it done!!! That is ridiculous long waiting time. They also noted my phone number wrong. So every time I have to check with them at their store, and every time they seems innocent to what happened. Very disorganized btw.

Avoid this place if you can! I am just after sending a following feedback to their management (?) using their website
«I’m really sorry, but this is not going to be a positive feedback. I got a call on Monday saying my glasses were ready, and that your Cupertino location is open 11−7pm, but closed on Tuesday. I went yesterday (Wednesday) at 11:15am to pick up — shop was closed. I waited 15 min, nobody there. I called your Milpitas location to inquire about the Cupertino shop, and all the „girl“ was doing was laughing over the phone. Her response was that she is in Milpitas and she doesn’t know about the Cupertino location. I told her
1. you are the same shop
2. the sign on the door says 11am
She was all laughing, and told me she doesn’t know. No „I’m sorry, let me find out“ — nothing!
I asked to speak to manager. Her reply: why do you want to talk to the manger?
At this stage i was really irritated, and told her I want her to take my name, number down and have the manger call me. She did take the information (did she forward it???) and told me manager will be in on Friday — only when i asked.
Really, pretty faces don’t always go hand in hand with a good customer service. Your crew is VERY unprofessional, and don’t really know about glasses to start with !
I’m really frustrated that i drove on purpose to your shop, only to find out nobody bothers to show up to work. And then I’m being laughed out over the phone!»

The Milpitas Vision First is a wonderful optometry office. The optometrists here are kind and take the time to make sure their patients understand the details of their eye exam. They have years of experience and are more than qualified to treat their patients. The environment here is friendly and the opticians make all patients feel welcome. Everyone seemed to be helpful and openly willing to answer any questions I had. The process was simple and fast. I particularly loved the wide selection of frames and sunglasses this location has. Every time I come in, there are always new frames available. The office is fairly large and the frames are neatly organized by brand. For an added bonus, the opticians always offer me great discounts.
You can tell Vision First highly values customer satisfaction. I am very happy with my experience at Vision First and I will definitely be back. I highly recommend Vision First to anyone looking for experienced optometrists, helpful opticians, and great deals on glasses/​contacts!

I came back here today for contacts eye exam, didn’t have an appointment, was going to see if there’s any opening (if not, will just have lunch and leave).
Fortunately, this time I saw familiar faces; Flora greeted me and she remembered me, she is always so sweet and nice. I arrived at 11:50pm and she said that Dr. Eu would be there at around 12:00pm. I was happy when I heard that Dr. Eu will be doing my exam because I know that he’s the best.
I had my pre-​exam done and I waited till 12:06pm, Dr. Eu walked in. Dr. Eu recognized me and he was very carefully examined my eyes. Luckily my eye prescription hasn’t been changed since high school years, though my eye pressure was kind of low because I wear contacts too long per day. He prescribed me both 1-​Day and 2-​Week contact lens and gave me some samples of both to take home and try.
I was very satisfied with this visit; can’t wait for my contact lens orders to arrive.

The costumer service couldn’t be worst. Orders aren’t fulfilled unless you stay on top, keep the pressure up, and get pissed off once in a while. It is impossible to work through issues with these people and they don’t know a squat of english. They run this place like a Beijing butcher shop. Expect no more.
I ordered lenses and frames. I came back one week later and they had not even placed the order. They gave me a hard time issuing a refund, until I got pissed off.

Awesome service, even when i don’t speak mandarin :). I’ve been getting my glasses here for the last 5 years or so, and it has always been at a great price and quality. Flora always remember me, and she’s always very nice with me… The doctors are always great, especially with the new machine they have …

Have you ever had that feeling, of being judged? Because of the way you look, dress, and overall presentation? How about your ethnicity? Well, if you haven’t… come to Vision First in Milpitas!
Yes, this business is very sanitary and has knowledgeable doctors. Far more knowledgeable that some other locations that I’ve been at.
I understand why this place has such low ratings… because of their customer service! It is obvious that they (front desk/​helpers) give preferential treatment to those who are Chinese or speak Mandarin. They are friendly, but I honestly do not feel comfortable in this business. Irony of whole situation? I am Chinese — and have been a customer for 4+ years (San Jose Vision First for 6+ years… totaling 10+ years at «Vision First»)
Long story short — Trying to find another location for my eye care, ’nuff said.

I don’t understand the terrible reviews either. I came here today to pick out frames (already had a prescription) and had a fabulous experience. That might have been because I was in the only one in the store, but anyway.
As soon as I walked in, two girls around my age greeted me and offered assistance (they spoke perfect English). I took my sweet time filling out the insurance form, yet the girls were nothing but polite to me. Vision First has a great selection of frames – you have a lot to choose from, especially if your budget is ~$ 200 or less. The girls didn’t hover over me, but they pinpointed the style of glasses for which I was looking and suggested many different frames to me. They were very helpful, courteous, and sweet.
Great place to pick out frames.
UPDATE: Came ¹⁄₂₇ to pick up my frames. The lady who greeted me was very nice and professional. She chose the prettiest salmon-​colored eyeglasses case for me and folded the cleaning cloths with great care. I never felt like she was trying to rush her job. Would definitely come back here for my next pair of frames.

I’m not pleased with Vision First… so much that I created a Unilocal account just to write them a bad review.
I ordered a pair of contacts with identical specs as my last pair. It’s not rocket science but it’s been over three weeks and they can’t tell me the status of my order, except that the girl handling the orders is out today. I was told that orders should be completed within 10 business days.
I went to them at first because they were conveniently located in the plaza when I happened to need new contacts. That was back when I didn’t know any better and didn’t check Unilocal beforehand. I’d say that their service and thoroughness is half-a**ed at best. I had to pay money out of pocket because their contact lens exam is much higher than what my insurance will cover. I will definitely look elsewhere for my future needs.
You could go to them for your eye care needs, and you could probably get good service from them if you’re not unlucky like me and most other reviewers here, but why would you take that risk when there are better reviewed places elsewhere?