First Klass Window Cleaning Inc.

Decided to give first klass a try after a bad experience with a different company. I met the owner at the home and Garden show and told him about my previous situation he assured they would match the price I was paying from a different company, which was $ 12. He asked if that following Saturday would be good for service to start, I said that was fine but would need to be before 2 PM. They came that day after I was already gone and done working for the day so they clean the outside of my windows and left a note that they weren’t charging me. two weeks later April 11 they returned, clean my windows inside and out and charged me $ 15. Although I was told the price would be matched it was only three dollars so I paid it. I was busy working and did not look at the windows, after they left I realize the windows were still dirty in a few areas and extremely streaky. I then put off having them clean the windows again for sometime. They returned todayand I opted to have the windows cleaned, explaining to the two gentlemen that the last time they were rather streaky still. He apologized and they cleaned the windows. Once they were done they handed me a bill for $ 20. I explained to the gentleman that I paid 15 last time and I was actually told it would be 12 every time. He said they have charged me 20 the last time they were there and that is what they always church. I told him no I paid 15 and I’m positive of that to which he got very rude and said no we charge you 20. He continued to be rude and argue with me so I simply gave him the $ 20 and send him along his way, asking him to never return again. Once he left the building I realized I had the receipt from the previous cleaning showing it was $ 15. So I walked out to his car and showed him the receipt, to which he had nothing to say, because clearly I was correct. I was treated rudely and poorly and told that I was wrong in front of a salon full of my clients. I would never recommend this company to anyone seeing their lack of professionalism.