shoo

Worst service. I was inconveniencing the store clerk. They were rude and I will never be shopping there again.

I became an online shopper to Shoo Inc. in October and again in December purchasing close to $ 1000 in merchandise.
Two weeks after my last purchase Shoo sent an email about their sale — the same items I bought were marked down and then discounted at 30% off in addition to the slashed price — in essence it was a $ 140+ difference in the price I paid.
Now before my purchase I asked Nick if there were any future markdowns coming on these items. If so, I’d hold off and purchase additional items. I was told this was the only sale prior to Christmas.
I emailed and inquired about honoring the sale price. My email was ignored. And so were the subsequent other emails I sent.
I’ve worked in retail and always knew when a sale was coming. To be misinformed, or lied to, is just bad customer service. It’s just plain disrespectful. But to ignore a conversation, or email, with a customer is a really poor way to do business. It seems the Blake brother & sister team here are only interested in themselves.
Do I expect a full $ 140 refund, no, but I do expect the owner or manager to reply with an offer on a future purchase. That’s good customer service. Don’t piss me off two weeks after I buy and then ignore me.
But as I looked at reviews for Shoo & its staff I understand now.
Make a note to review a company before you conduct business with them. Note on their website what they DON’T state — nowhere on the Shoo website does it state their Guarantee or Customer Service policy — no Mission Statement. See, that’s because they’re all about themselves and NOT the customer.
I won’t even go in to the condition the items arrived in — because they were simply thrown in a box! Or the fact that Susan contacted me to change the size I ordered but didn’t explain why. Apparently Nick doesn’t know why his co-​worker would suggest a different size either.
Based on my experience, and those of several other Unilocalers, I can’t recommend this business. I’m happy to give it to my local Two Sole Sisters and Hearnes and shops NYC A Uno Tribeca & online Ped Shoes. They all carry the same labels with much better customer service. I suggest you take your business there also.

They probably have nice shoes here, but the lady on the shop floor was rude and snobbish. I’ll spend my hard-​earned dollars elsewhere, thank you very much.

Staff is so rude it’s pathetic. The woman refused to help us and was snarky when she did attend to our group. Cool store with great quality brands. It’s a shame the staff is such a turn off.

The shoes are beautiful, the displays are done nicely, if it wasn’t for the staff/​owner I’m sure it would be one of my favorite places to shop. I have an addiction for shoes and am willing to spend money for a good pair. However, the staff feels they need to instantly judge you on if you are going to make a purchase or not. If they feel like you are not, you become a nuisance. Sharp responses to answers, pure annoyance in their tone, and overall unfriendly. I used to be in retail management for many years, I know what customer service is, especially in high priced stores, and they could use some proper training on what that means.

To the people complaining about cost: Their shoes are more expensive because they’re made really well. Meaning they’ll last longer, which essentially means you’ll actually save money.

Rude staff. I have been to Shoo twice, and they were snappy and unfriendly both times. I was about to purchase a pair of shoes the first time, but was scolded by an employee for touching a display item. She did not show me where to find the shoe after snapping at me. For the price they sell their shoes at, I expect much more hospitable and professional treatment. Not a long-​term business plan. Good luck with that.

One if not the only brick and mortar store in all of Milwaukee that sells the epic Mighty Wallet. I purchased my first one there almost two years ago and was delighted this past weekend to see that they still carry them. They have the new tablet cases as well.
Aside from that the store seems to be the hot spot for all things considered trendy in the fashion shoe industry as well. Places like this need to exist.

I love this locally owned boutique. They have a great selection of really different top quality shoes, including Cydwok, which really isn’t carried in very many places, and has non-​returnable web order policy and weird fit sometimes. Also they are repairing some shoes I bought recently no questions asked. I am not that secure about how to combine shoes with outfits, and the sales person I have worked with was extremely helpful and encouraging. They have some gorgeous bags also, so its easy to accessorize and outfit there. I brought in a dress I’d bought and they encouraged me to wear shoes I had bought previously, and get a bag instead. I trust this store a lot and have found lots of wardrobe encouragement and help, just what you’d hope for in a locally owned one of a kind store. The shoes are in general not inexpensive, but really beautiful and unique, and seem to be well made.

Love this locally owned shoe boutique! If you are looking for one-​of-​a-​kind shoes that are top-​quality then this is your place. The service is also great – the owner is frequently in the store helping customers and her other help is knowledgeable and professional.
I’ve read the previous reviews and it is not fair to give a business a lower rating because you cannot afford their products. Shoo is a boutique that sells high quality, fashion-​forward shoes that will hold up for years. If you are looking for cheap knock-​offs this is not your place, go to payless.

This review lives in the future. It lives in a time where I have become independently wealthy. It lives in a time where someone has given me money to buy shoes. «Here Rachel. Have this money. Go buy some shoes at this really really awesome but ridiculously expensive shoe store.»
Shoo. Store.
I get it though, I do. These shoes are PRICEY. It’s not mark-​up central. Do you know what it means when you utter the name John Fluevog? You don’t? It means trade all your money for some of the nicest shoes ever to have ever been forged into existence.
I did not by anything from Shoo… although that doesn’t mean I didn’t want to. They have some super cute locally crafted jewelry and handbags, and they aren’t without compassion, either. There IS a sale rack.
This place is very particular. It’s a high-​end shoe boutique that carries top designers from around the world. If you can justify the price tag, it’s a magical, marvelous place. If you can’t but keep trying to justify the price tag, it’s a magical and dangerous place. If you would never in a million years entertain the notion of spending over $ 200 dollars on shoes, maybe this isn’t the place for you.
OH! Their website IS awesome. Maia is correct. To better get an idea of what I’m talking about, check it.
I’ll probably go back to Shoo, though. Maybe one day they’ll be something on sale I really like and will throw down for. Until then, my camel colored Zara boots will have to do.

Some interesting shoes. Some ugly shoes. All very expensive shoes. When 60% off still means over $ 200, I know I am in the wrong store. Better to treat it like the art gallery it is nestled in. Nice to look at stuff, but I am unlikely to buy.

Maybe the best thing about Shoo is their comprehensive and easy to use website. You don’t have to take a reviewers’ word for it that the collection is or is not interesting. You can see it for yourself. For what they aim to do, they do it really well. What I mean by that is that they don’t want to have as broad a selection as a big box store like – ahem, DSW. They aim to carry more unique and handcrafted brands like John Fleuvog, Fiorentini + Baker, and Cydwoq. I was thrilled to get a pair of Fiorentini + Baker booties here – ones that I couldn’t find at Barney’s or other high end stores. The staff were really helpful and not pressuring me to buy at all. Kudos to Shoo.

This shoe store is utterly fantastic. There would be a rip in the fabric of the timespace continuum (literally) if I did not have my pair of brown U-​road shoes. Also critical — cydwoq.