The Tub Doctors

I think overall they do a good job. If they do mess something up, they will go back and take care of it. The prices seem a little high. I’ve had a job done from them recently, which had a bunch of paint runs in it. They went back and sanded, but you could still see where they were. The guy also left all the paper and tape all over the tub which I had to remove and clean the tub before the showing.

I contracted Tub Doctors 4 months before job started to refinish tile on master tub, counter top and smaller bathroom counter, Replace two toilets I provided, replace 2 bathroom faucets I supplied, and replace tub faucet I supplied and to supply and change trim on 3 showers… They came to my house on 2 occasions before starting job. I was Quoted $ 5200. It seemed High but I felt it would be less expensive and disruptive then retiling. After being gone 2 weeks I came home to my small bathroom with a broken pipe on tub faucet and the counter top looking as if some one had been sick all over it. I was told the refinishing product was faulty and did not spray correctly. There was finish product along the 12 ft master mirror, and the refinishing was split apart down the entire 12 ft counter and base. They did not install Master tub Faucet because they said they could not access it. I was told they would try to lift the tub up to install the faucet. This is AFTER it had been refinished. I would have thought that they would have tried to do that before refinishing. They did not install new trim on the master shower because they did not have trim that would fit master shower… Remember they came two times to look at job before starting it. Tub doctors came a week later to repair broken pipe andt put a 2.5 by 2.5 foot white access panel in the kids bedroom wall. They did come back and Caulk the split finish and remove finish from mirror. I was told it would be over 6 hours to refinish the smaller bathroom and I it would have an odor. I had this done while I was on vacation because I did not want to have to inhale the fumes. The master tub faucet was not installed because the tub could not be lifted out, however it was suggested I order a new spout that would fit the old faucet. my question is why did they not suggest that to begin with. Tub Doctors did credit me for work they did not do. In the End I was charged $ 4000 to have 2 toilets I supplied replaced, 2 Faucets I supplied installed, refinish tile around master tub and counter top and for trim (not including shower heads) on 2 tubs. THE WORSE PART OF THIS IS THE FINISH IS PEALING OFF on the master counter. The finish seems not to have adhered or bonded. This has been the most unprofessional experience I have ever had. in every aspect. I have been in business over 30 years and I understand things happen. I am more tolerant then most. This however was inexcusable on so many levels. I will be posting reviews on other sites so I can share photos. Tub Doctors has offered to repair damage, however every time they return I am left with more damage and frustration. I decided to give them a chance and repair the pealing and to caulk the 2 sinks they left un caulked… Well guess what. The caulk pealed righ off, it only went ¾ around sinks… Stay away! They accused me of doing the damage to the caulk while it was wet… I was out of the country until 3 days after they came… Horrible. Use someone else. Anyone

Had fiberglass whirlpool tub refinished in bright white, and it turned out looking better than expected. The technician did a careful and thorough prep job and sprayed the finish material excellently. Unfortunately, a fair amount of tiny floating dust particles settled on the surface as the finish was drying, leaving tiny nubs on the finish.
Tub Doctors promises to return and buff out the blemishes. I plan to post a one year follow up on how the tub is holding up.

The good stuff:
— Quick estimates: The Tub Doctors was at our home to provide an estimate within a few days of my call. I had an estimate before they left my house. The estimate included all labor, parts, materials, permits, etc.
— Price: Comparable, if not cheaper than other estimates.
— Family owned, locally owned. Friendly and helpful owners and staff. Financing options available. Good rating on Better Business Bureau.
The not as great stuff:
— I wasn’t confident the estimate was thorough. We needed a large run of pipe replaced in the basement, which all other contractors told us would include extra cost of $ 700-​$ 800. The Tub Doctors didn’t want to even look at the basement piping, even though I brought up the issue at least twice.
— I don’t get the impression that this is the place to go if you want a high-​quality, custom, bathroom remodel. You get what you pay for and this feels like it may be a little bit on the cheap.