PepperJax Grill

Guy who made my bowl was incompetent. He didn’t really know how to do his job. Double rice means a heaping pile of rice. I go to pepperjax in Lawrence all of the time and this is not double rice. Glad I don’t live over here.

I meant to write this three weeks ago, so, well, apologies ahead of time for any details I mess up. I do remember, however, the staff was fantastic, the food was great, and the restaurant was clean and visually appealing. So, you know, if I get any details wrong, I still recommend it.
I went there on the evening of January 28 with a friend of mine and my infant son. The person who served me was Aaron, the shift manager; he was friendly instead of simply polite, and we chatted while he grilled my food. I got a salad with grilled steak and onions. Very tasty, very fresh, and huge – certainly a good value as well. The girl behind the counter, Sarah (I think? Again, apologies if I got it wrong), helped me carry my salad to the table while I carried my son in his carrier, which I thought was really sweet. It was pretty slow that evening, but still, it was above and beyond. My friend got a steak Philly, and said it was also excellent – and, again, huge.
Like I said, the restaurant was very clean and pleasant. There are a number of old Mission photos and newspapers on the wall, which was very cool to look at while eating. It’s a nice spot, with lots of windows overlooking, well, Johnson Drive, but still, it’s something, anyway.
Overall, highly recommend it.

Second visit here. On my first visit, the customer in front of me submitted a sizable and complex order, along with a healthy dose of surliness. The staff handled this difficult customer with grace and aplomb. I ordered a steak philly. It was done quickly and to specifications. The steak was super tender and moist, the bread had a good chew, and overall the sandwich was excellent. The grill guy was friendly and kept up friendly banter with myself and his co-​workers. All the employees I’ve encountered have been very polite and professional.
My second visit was around 7:45 in the evening, and the restaurant wasn’t terribly busy. I ordered a steak burrito. It was probably around 3 minutes from order submission to burrito delivery, pretty darn fast. Everyone was extremely nice again. Their burrito is solid, comparable in size to chipotle, but no guacamole option. A different style, since they tend to include ingredients such as grilled mushrooms, onions, peppers, jalapeños, etc but excellent nonetheless. The steak is prepared fresh on the flat top, just like the Phillies, and you have complete control over the final inclusions.
The place was spotless. Great experience. Can’t find anything to knock. I’ll definitely be back.

The food presentation and customer service was awesome. However, I am very sensitive to spicy food and particularly jalapeños. I noticed that the Philly sandwich was prepared in the exact same spot a the previous order which had jalapeños. I told the person cooking about my sensitivity. I was told if I had an issue they would remake the sandwich; which they gladly did. It was much appreciated. However, my request was. that they clean off a section of the grill and then cook my meat and vegetables. The GM as
sured me they had done just that. What this establiahment fails to realized is that people that are sensitive and/​or allergic to jalapeños need a clean grill; soap and water. I began eating the second one and immediately began tasting the jalapeño and began having slight difficulty with breathing. Again the staff so kindly offered to remake the sandwich not fully understanding the necessity of cooking spicy on perhaps ¾ths of the grill leaving a fourth for the non spicy customer. ME! Kudos to your staff for excellent customer service!

My 10″ steak Philly ($ 7.29) was grilled to order with my choice of mushrooms, onions, peppers, and jalapenos. The sandwich had plenty of lean steak on delicious bread, but the steak was a little salty. Plenty of sauce options were available to create your perfect sandwich. The service at the counter was fast, welcoming, and friendly. Also, there was one employee working to keep the dining area clean.

So glad a location opened up close to my house. The husband and I visited last week. All 3 employees were friendly and sociable. I can actually say it was a good time. The food was really good. We got a Philly for my mom, who is a complete food snob, and she loved it. Her words «This is how a Philly is supposed to taste.» The location was clean, parking was pretty easy. Prices were reasonable. Came out to about $ 10 – 12 per person, and we were full. You really dont even need the fries, but they are good. I like you can almost please anyone’s food preference at one spot. They make Philly’s, Nachos, Burritos, and Rice Bowls. Sauces are awesome, Queso is great (and Im usually bot a fan of nacho cheese… prefer Queso Blanco.) So yeah, check it out.

Very good food! My daughter had the chicken nachos and I had the steak nachos. We also got some french fries and a bowl of cilantro and lime white rice with pinto beans on top. Those were all very tasty. The customer service was great too, fast and friendly. Yeah, we’ll be going back for sure. Gonna try the burrito or the Philly Cheesesteak next time I go.

It’s refreshing to have such great customer service and food was quick and amazing! My new favorite place! Did I mention AWESOME customer service from the guys on the grill to the ladies on the line!!!