Pizza Hut

Okay so I very rarely write reviews for chain restaurants. I like to focus on mom and pop, unique spots but this time I have to make an exception.
This was the WORST service I have EVER gotten at ANY restaurant EVER. Whats so sad is this is my local Pizza Hut, so when I’m craving a pizza this is the only place I have to call. So heres what happened, my family came to visit me last week and we were having a great time enjoying the Mardi Gras festivities. We decided we would just order pizza for dinner and watch a movie as a family. I ordered two pepperoni pizzas and one tin of chicken alfredo (my sisters don’t eat pizza). We waited and waited… an hour! Then when it arrived, there wasn’t any chicken alfredo. The driver was clueless. I should have checked the pizza box before they left but I didn’t. All cheese pizzas. No pepperoni.
I called the pizza hut location and it rang and rang and rang and rang. So now I am stuck with a house full of unhappy, hungry people and I can’t get anyone to pick up the darn telephone. After my SIXTH time calling, someone picked up (very agitated) and I explained the problem. The girl dropped the phone with out ever putting me on hold and screamed for someone to come talk to me. I heard her say «some woman on the phone yelling at me about her order» PEOPLE. I swear I didn’t yell. The manager gets on the phone and starts telling me that he tried to call me and even LEFT ME A VOICEMAIL to say they were out of alfredo noodles. MY PHONE NEVER RANG. NOT ONCE. (ANYWAY) I explained about the pizza and he said that couldn’t be right because he checked the boxes before they left. CAN YOU FEEL MY FRUSTRATION?
LONG STORY SHORT-Don’t go here. These people are so rude and even CHARGED US for the alfredo!!! I am still waiting to get my refund. This place is ran by high schoolers.

Thin crust supreme pizza was good! Pizza was on time and had no issues with that. Our main issue was the wrong address that they had online. Since we are not from this area we used the address that they had on Google which is wrong. This address on Unilocal is the correct address to get to this location.

Online wait times aren’t even close. 30 min difference and the answer was don’t pay attention to the online time. What’s the point of the online time then?
Lost my business for good but doubt it really matters to them.

I used to LOVE Pizza Hut. I grew up on the pan pizza, and love stuffed crust. This location, however, is the reason I will probably never order Pizza Hut again…
The first time I ordered from here, I got carryout. That was fine, and the pizza was great — they totally went to town on the extra cheese.
The second time, I ordered delivery. The anticipated delivery time was about 45 minutes. After an hour and a half, I called — and was patched through to some national customer service line. They promised a refund because the pizza was late. After going back and forth with the national customer service line for another hour and a half or so, I finally got confirmation that the pizza was on the way. After about another half hour, the pizza showed up.
So, after three and a half hours, we had pizza. Great! The problem was that one of the pizzas was old and gross — like they had baked it when I originally placed the order and then left it sitting there for three hours. It was completely inedible.
So, I called back and asked about the refund. This time (for the first time!) I got the actual location, not the weird customer service line. They told me that they could not give refunds, and I would have to call the national customer service line. I asked them what the number was, and they told me that they were not allowed to give it out.
So, I e-​mailed Pizza Hut my complaint instead. They never responded, and I haven’t ordered from any Pizza Hut location since.