El Pollo Loco

Very very SLOW drive thru! I won’t be using this place again! Slow slow slow slow slow slow slow slow slow slow!

I wish there was a zero star option. Very disgusted with this place. My grandmother got a plate an ate some of the beans when she saw a cockroach in the beans. She almost threw up, when speaking to a person there, she was told that they would replace her food. I’m angry I was not there, management should of handled that situation a lot better. How do think someone would want to eat your food after finding a cockroach. She’s an elderly woman and said she’s to tired to deal with this situation. Disgusting establishment with no customer service and obviously with cleanliness issues.

Best fast food spot. They do mess up a lot in the drive thru. The food is always really good. The inside was remodeled and looks nice. A lot of the tables were dirty but they eventually cleaned them. Crunchy chicken tacos are the best.

For «fast food», it’s great. Most items are fairly healthy. The service is a bit slow at times, but overall 4 stars. We’ve gone there many times, and there is one thing I noticed… everyone that works there is hispanic, EVERYONE. Can you say ‘discrimination lawsuit’? How about, ‘litigation’? LOL!!! =D I knew you could.

The place is plastered with signs about the Carne Asada dishes but when order it the tell you they no longer have it. What the heck? Take the blasted signs all over the place down then. A ploy just to get you in? Sounds like it, what I did get was pretty good

My favorite el pollo loco. Great food and service — would have given 5 stars except they quit having flan.

Biggest complaint is that there are not more locations. Oh and the prices are a little on the high side but the quality of the food makes up for it. I love the grilled chicken. So much tastier then KFC. When I buy for the family I get the family meal which is more then enough food for some hungry teens. By myself, I love the Pollo Bowl. So far the service has been very good.

I went in to this particular pollo loco «excited» to have some delicious Mexican food and it was the only place besides Taco Bell still open at the time, but oh man was I not happy with this place. I understand Spanish and no what the name means. as pretty much everyone does but do you have to make such a big deal about no chicken? I asked for the avocado wheat burrito with rice. there was almost no rice and no black beans and absolutely no avocado! at all. I went up and said «umm I don’t have any rice in my burrito.» girl says «we put rice. there’s rice.» «okay. guess I’ll look harder in there.» wth?! they were like giving me a hard time. mainly this young girl. I asked for a lid for my container to make it «to-​go» and the manager asked how my burrito was the young girl chimed in like «the one with no chicken» pissed me off. there was literally just like two other people there and she used my name to ask how it was because they ask for your name with your order and the manager remembered it (she was okay) so she obviously knew. the cashier was just being rude. I didn’t show it but that’s why I’m ranting now. no need for all that. last time I go in there. the manager was polite and friendly but it’s like they don’t get healthy eaters in there who don’t eat meat and are white. then I felt like my Spanish was made fun of when I asked for a top for my bowl. I used Spanish cause the girl spoke in Spanish like it was something I wouldn’t understand Ya know… secret talk. yeah ok. worst experience I’ve had at a place. I felt belittled

I keep forgetting why I don’t come to El pollo loco, this is one of the slowest El pollo Loco I have ever been too! So disappointed and sometimes meal is not up to par!

Never been to this particular El Pollo Loco; however since I was in the area today, stopped in. El Pollo Loco’s are never that fast, but no big deal. I usually go inside and relax while drinking something. Unfortunately most of their drinks were out ’cause of a malfunction today. The food was tasty though, plus the staff exceedingly friendly and apologetic, and things do happen. Of course I’ll be back again! El Pollo Loco has their own taste quite different from most fast-​food places or even Mexican restaurants, and the prices are very reasonable. I highly recommend checking them out.

Very good! Flavor and salsas are pretty good! I think a great fast place to eat of you want a tiny bit of mexican feel lol. Always coupons in the mail! Very useful and employees are knowledgable and helpful! Yum yum!

Wanted to grab the hubby a burrito quickly but after 10m in the drivethru I needed one too… the other Modesto location off fwy has taken a very long time too.

I want to live in their new Tres Leche cake. So. Absolutely. Delicious. Perfect sweetness to devour on your couch after killing two chicken legs on the drive home.

We just love this place. The food is fresh & yummy & the staff is always helpful! Their drive thru is always full but they seem to move them through quickly! It’s clean & it’s in a convenient location.

I was outside when Tia L was trying to place an order which they were closed and she was pounding on the window mad as hell there was no call for that store was under construction she was so rude to everybody there the sign guys were trying to hang a sign to get the store open they were doing everything they could this lady was the rudest lady I’ve seen in a long time I hope she should not ever be allowed back to the store again I hope the manager sees her and kicks her out next time. they do deserve anybody like that in our store

Very, very, very, clean! Come clean my house… friendly, fast service and oh yeah the food deliciously EPL fab!

I give two stars because the portions are tiny. It seems like the employees are trained to skimp on ingredients. If I order a burrito, I expect to actually get a burrito, not a burrito stick. Prices are way too high for what you get.

I had the chicken avocado stuffed quesadilla it was filled with melted, shredded jack cheese, chopped citrus-​marinated fire-​grilled chicken, creamy cilantro dressing, shredded cabbage, pico de gallo salsa and avocado slices all in a grilled flour tortilla. It was so yummy, it blew Taco Bell’s crunchwrap out of the water! I can’t wait to go back and try there one with mushrooms.

I really like Pollo Loco. The chicken tacos are yummy, either crunchy or al carbon… They always grill their chicken fresh so if your craving open flamed chicken head on over…

This is one franchise of a fast-​food chain that sells Mexican food. Even amongst those who generally do not like fast food, El Pollo Loco often gets a pass as their offerings generally seem more fresh and healthy.
For this location in particular, I’ve always received great service. The staff is always friendly and the food is prepared quickly and without errors. This outlet makes good food and happy customers.