McDonald’s

EVERY single time I come through here, they mess up my order. And I mean EVERY TIME… If it wasnt so close to where I live and convenient on nights where i dont feel like cooking or speding alot of money, i’d drive to belle vernon instead of coming to this dump.
My boyfriend always order a burger plain, with just cheese, and it never fails that they load it up with everything anyway, or even better, they realize they messed up, and then scrape all the condiments off, leaving a ketchup soaked bun that tastes like onions, rather than just tossing the bun lid and grabbing a new one.
Tonight when we came here, my boyfriend returned his burger to the counter (as usual) and told the girl that he ordered plain. He politely showed her the ketchup soaked bun and she said «ok no problem» and went to the cook and showed him. The kid cooking grabbed the burger and screamed «it is plain!» Not realizing my boyfriend was standing at the counter and could hear every word. The cook started tearing the burger apart layer by layer, yelling that it was a plain sandwich, and he stuffed it back in the box and shoved it at the girl and said «give it back to him». The poor girl had no idea what to do, so she went and got the manager herself. In the meantime, my boyfriend tried to explain to the kid cooking that the bun was saturated and almost dripping with ketchup and the kid replied «that’s not my problem».
It took every ounce of patience and biting my tongue not to completely snap. Luckily the manager grabbed him right after she made my boyfriend a new burger and told him they had to have a talk. Hopefully for all future customers sake, he will be fired.

I read the complaints about this place going back to 2011. While some things have gotten better, others haven’t. I stopped in later in the evening recently; I was the only one ordering at the counter. Still took 10 minutes to get my food. On another recent occasion, I went through the drive through. One of the meals I ordered came with a medium fries. I also ordered an extra large fries. Stupid me, I didn’t check the bag before leaving the window. When I got home, there were LESS fries in the large fries that I ordered than the medium fries that came with the meal.
I think my days dealing with McDonald’s are over. I recently ordered a sausage & egg biscuit for breakfast (thankfully I had a BOG coupon). The egg literally looked like one of those cellulose sponges you clean toilets with. It was inedible. If you need fast food in Monongahela, go to Sheetz or Two Dogs and a Fries.

Good food, inept service. Waited 20 minutes on a Sunday morning for food. Badly needs adult supervision.

Frankly, the only reason anyone stops here is because they have a monopoly on fast food in town. If you put any other fast food chain up against McDonald’s in Mon City, perhaps things would be better. They are slow, frequently mess up orders and often rude.
Truly terrible. I don’t know why they’ve been allowed to monopolize this town’s business, but it’s gone on for far too long!

They NEVER get any orders correct through the drive thru

**HOLY CRAP: THE WORST MCDONALD’S EVER**
Seriously, this was horrible!
My husband and I stopped in on Friday afternoon (around 3:15ish) and there were 2 people in line ahead of us and the line grew behind us at a fast pace because things were not clicking behind the counter for employees.
— NO ONE was moving with ANY sense of urgency to take care of customers;
–The young girl taking orders couldn’t have been any more obvious about NOT wanting to be at work or talking to people who were making orders;
–The store was absolutely filthy – EVERY SINGLE TABLE (literally) was filthy dirty and in terrible need of being wiped;
–There was trash all over the floors, under tables, in main aisles, and the drink/​condiment station was trashed! (The picture that I submitted was under the «cleanest» table in the place that we had to sit at… Yes, this was the «cleanest» place to sit in the whole building);
–MIA Manager to prevent or correct any of it.
Avoid this joint at all costs.