Zaxby’s

First time here. Had chicken tenders, fries and slaw. Very good. Clerk at the counter was friendly and helpful. Their Zamby’s sauce is surprisingly hot. Definitely try it if you like heat. My only suggestion is I wish they had malt vinegar.

There is one constant at this restaurant. They WILL get your order wrong. We arrived home tonight, and found yet again, that out of 3 orders, they got one completely wrong, and the other two, which were salads were both missing the dressing.
This has been a problem with this restaurant for years. They have no apparent supervision, so things are let go out that are wrong, with no apparent checking of the order or bags.

I had a problem with our Big Zak snacks (not hot at all). I called back in when my wife got home. I wrote the time on the receipt (which was from my cell — which I keep 10 mins early for work purposes). I returned a few days later and was nearly assassinated by the Owner’s wife about the problem with the cold food. She asked WHY we didn’t bring back the food. I advised her that Brent did not tell us we had to. She said they require one to do so. WTF? She said she noticed I called back in (I believe it was about 15 or 20 mins later from receipt time). I said I called as soon as my wife got home and I noticed the food was cold. She said in the future that I would need to bring it back up there. I told her there shouldn’t be a in the future. I felt like she thought I was lying.
I am confused at how individuals, franchise owners take the customers patronage for granted. I will NEVER eat at this Zaxby’s ever again. Like I explained to Brent, this was the 3^rd time my food was cold. The previous 2 times, I just said I wasn’t going to grip. But, this time I felt it was necessary. Especially when you have the younger workers that work in the evening.
My question to the Owner’s wife would be this… You wanted me to bring the food back? Were you willing to pay for my gas to bring it back up there, since it was your restaurant’s fault? OR would you have eaten the cold food? It would have been a write off regardless if I bring it back that same day or I came back 3 days later without the food. Definitely a lesson learned. It’s sad when you have franchise owner’s that feel they can say and do anything while in ownership. But, you have to remember… you are carrying the Zaxby name and should be held to a even higher standard.
Signed A Lesson Learned
3^rd time visiting and LAST!!!
New Resident of Monroe

The food is great! The employees are fairly young and don’t really care to be their management should step in and address the situation. I’ve only seen the owners there once in my several times going. Hopefully they’ll pay more attention before they ruin a good business.

Horrible food! I found 2 long hairs in my food. The place is dirty and the food looks nothing like the advertisements. I will never go here again.

If you like real crispy wings (I do) order them naked and say extra crispy. Then you can get 2 or 3 sauces on the side! This way they do not get soggy and stay very crispy. The only use small quality chicken wings and they are awesome. I have had some younger workers up front that had zero customer service, but we all started out young ourselves. Just let them know that they need to improve on their questionnaire they provide at the counter and they will.

Not very clean. The team was composed of all high school/​college kids who had zero customer service knowledge, especially how to handle accidentally not preparing part of our order. No apology or concern to correct their error. Will stick to the location in Matthews from now on.

We stopped on our way through to the coast and we were all unimpressed. The grilled chicken on my salad was extremely salty. I couldn’t eat it. The sandwich my husband got was a mess. The (unsweetened) tea was absolutely disgusting. It has an extremely unpleasant taste, whether a cleaner residue or the local water I’m not sure but it is undrinkable. Be sure to pass this place by.

Great for catering corporate lunches & events.

First time visiting a Zaxby’s. We had it «to go». I got the chicken fingers & my wife had the black & blue salad. The chicken fingers were good, not great. I did like the Zaxby’s sauce for the chicken (I think they have different sauces for everything). Not a big fan of the crinkle cut fries. My wife’s salad was really good. Nice portion size and great flavor. I’d get that again. Overall it is was an «A-​OK» first experience.