5 stars simply because of the employee working. Spencer was the most helpful, thorough, caring employee. He was all about providing the best customer experience possible. I was expecting for someone to just say ok your unit is #. And the gates open X hours. He went above and beyond cared about the interaction. Let us know all the details every step of the way, even with a little humor! I wish I needed to rent storage units more often from him! Would recommend this facility over any other. Very clean, organized, convenient, and all about the customer experience! Thank you Spencer!
Colleen F.
Évaluation du lieu : 1 Morristown, NJ
DECEPTIVEPRICING! While I found the unit clean and well-maintained, I take issue with the random 25% price increase I was charged after one year. I called customer service for an explanation and they were rude and could not justify it. The agent hung up in the middle of the call . I will be looking elsewhere.
Mel M.
Évaluation du lieu : 5 Santa Monica, CA
We’ve been at The Public Storage facility in Morris Plains for more than four years. During that time we have never had a problem with the facility or the individuals managing it. In fact, Arthur, has been more than helpful during our time at the facility. He is polite, knowledgeable and the reason we have chosen to stay in Morris Plains rather than making other accommodations. Thank you Arthur! Janet and Mel
Susan G.
Évaluation du lieu : 1 Basking Ridge, NJ
I would give them no stars if possible. Overpriced, rude employees, bad customer service.