Chili’s Grill & Bar

Went on 2÷26÷16 about 730 pm. Place was busy but not crazy. Waiter was terrible, never smiled once. Acted like it was killing him to wait on us. My steak was fine, except he never offered any options, and just brought undercooked fries as my side. My husband’s quesadilla had no fillings, was basically empty. He had gotten quesadilla in past and had always enjoyed it. Drinks were not refilled until meal was over. Never checked on us once during meal. The only good thing I can say is when we sent email to corporate they did apologize and said they sent gift card. We will not use it at that location though since this is second time in a row we have had bad service there.

What’s that saying, fool me once… I can officially say the Morris Chili’s is the Chili’s that has forever ruined Chili’s for me. Maybe the company needs to step up their chili’s to go system, because whatever they’ve got going has not been working for them. It’s never a good sign when you go to pick up your food, give your last name and they ask if you are Benjamin. I’m definitely not Benjamin. Can’t even say that I know a Benjamin. Long story short, they don’t have my order. I have an email confirmation that I placed it. I had a panicked moment and thought, dear God did I select the wrong location? I did not. While one man looked around in back for what could have possibly happened to my order, another offered to take the order so they could begin to make it. I declined. I chose to pick up food due to not feeling well and their chicken avocado sandwich was the only thing that sounded good to me The thought of waiting 15+ minutes for my food sounded like the last thing I wanted to do. I don’t know what’s more disappointing, Chili’s or the bad fast food we ended up with.

Bar service is slow and impersonal, but that is expected on a weekend. Food? Well, being a former chilis employee I’ve noticed a decline in the quality of their food over the past decade. They did surprise me with a new offering of grilled asparagus with grape tomatoes which was amazing, however the familiar classic «Cajun shrimp pasta» was awful at best. I know the prep and storage process of that dish from memories past and I’m not sure how it has become such an inedible dish. Pasta was/​is horribly cooked. The texture is like a chewy sticky dough… (That would be a good description) Sauce was an afterthought, but the shrimp… Severely undercooked. Clear opaque with a slimy fishy taste which was very unsettling. This is a review based on several recent visits to different locations as far as food goes. Service was par for the coarse. I hope brinker intl can go back to the days when food and hand crafted drinks and generous portions were the focus and stop trying to cut corners with to make money and stay «competitive»

I have yet to come to this Chili’s and be seated in a timely manner. It never fails I walk in & am left standing there looking around… waiting…waiting. Then when I do get seated it’s the same wait… wait…
I have sat, looked at the menu, decided my meal & ordered on the app while sitting in the restaurant before. When the waitress finally arrives to get my drink order & I tell them I just ordered on the app they look completely dumbfounded.
So here I sit, waiting for Taylor to fill my drink or my water, I’m thirsty!
Bad management? Bad training?

Had a great meal with hubby here. 2/​$ 20 deal was reasonable and we had great meals. It’s nice that there was something open after 9:00 in the area
Our servers were friendly and attentive.
We got in and out in no time.
Love the little kiosk at the table to check-​out although we didn’t need it as our server was right on top of things.
I’d recommend this restaurant
Especially love their chips and salsa/​guacamole yum!

My waitress was somewhat new but very nice. It was busy so I understood that it would take a little longer. That’s fine. However wen they bring our salads at the same time they bring our meals. That was strike 1. She had me check my sirloin it was under done she took it back. She brought it back still under done. Potatoes were alrdy cold I just took it and ate it as it was. Good service poor food our server is the only reason they got 2 stars. ps they don’t have Caesar salads ?! Really?

Started out rocky, but finished strong. First, they’ve already taken the winter lager off tap. Strange. Replaced it with the springish lager. We ordered the triple dipper appetizer to share. Plenty for two people when one choice is the artichoke dip that also comes with the chips. The dip and the boneless wings weren’t even warm while the southwest egg rolls were nice and hot. The manager had a whole new platter made fresh. Her and the server were apologetic and attentive. Second time around everything was hot and delicious. We were happy with the service, disappointed with the premature switch out of the tap selection, enjoyed the food the second time it was presented, and enjoyed watching the Hawks game.

Me & my cousin just ate there today. Great Margarita Chicken! But I think what topped everything off was the great sense of humor from Mike, Manager in training, and Crystal, our waitress. Great service from both of them! And it’s nice to be waited on with a smile for once and to actually have people with GREAT SENSE OF HUMORS!!! Thanks for making our lunch so much more pleasurable! Keep up the good work Mike & Crystal!!:)////////// Well I’m back to rave about the Morris Chilis. Although my lil my buddy Mike, manager
, has moved onto another branch of Chilis the new Manager is EXTREMELY impressive! Came to our table, introduced herself Claire, and asked if everything was ok. Me and my Mom felt like royalty cuz there was 2 waitresses waiting on us and I’m sooo very sad to say I cant recall their names. They busted theyre bootys off for us. GREAT PERSONALITYS! And we could actualy kid with them and they woud smile or laugh. will report back on their names. AND A BIG PAT ON THE BACK TO THE COOK!!! Good God!!! Best food ever !! we both got something like sizzling steak & chicken trio fajitas, OMG! WOW, OUT OF THIS WORLD!!! KUDOS AGAIN CHILIS:)

Went last week on a Tuesday. The WORST Chili’s experience ever, by far. The waitress was pissed we were there. She barely came to our table, I think 4 times total. She never introduced herself, was irritated we were looking at the menu, and never smiled, once. It took 2 hours for our whole «experience» most of which was spent waiting on said pissed off waitress. I have never spent over an hour and half at any other Chili’s locations with my family of 5. The food was subpar, over cooked, over fried. Yet our chicken fingers had raw dough. The corn was a weird yellow color. We couldn’t even find our waitress to complain. Pretty sure she hates her job, hated us, and SHOULD NOT be «serving» people. It was so bad my husband (who never complains) said how bad the service was. The tables were sticky and my daughter sat in a high chair that was clearly not cleaned Ina VERY long time. We won’t be back to have another sh*tty experience.

A basic Chili’s. Can’t go wrong with the ribs or a burger. Friendly and the tables are clean. Have done call ahead curbside numerous times as well and never an error with our orders which is awesome!

Chili’s seems to be consistent from town to town, which is good, especially since the location for this particular Chili’s is a little strange. Sex shop and motel next door and right off the highway. Parking in the rear. Not a great location, but inside was nice and the staff very friendly and efficient.

Very satisfies after my trip to Chilis. I had the lighter choice grilled chicken salad and it was full of flavor! It was delicious! Plus we played our bill right at our table using the kiosk. It was super convenient and really cool!

Better than expected. Ok, I know this is a chain restaurant but this chilis was clean and had great service. Use the new ziosk tablet at each table to order dessert, food, or even pay your bill.