$1.99 Dry Clean X-Press

I don’t think I am alone in my prejudice to not want to send fine articles to be done here. As a personal rule, I never send my most important things to the cut-​price vendor. But the cut-​price vendor certainly has a time and a place to be really valuable. And $ 1.99 is valuable for doing low-​end bulk cleaning. Specifically, I send my dress shirts to be washed/​pressed here. Ain’t nobody got time to be ironing!
First, let’s state the obvious. Two bucks can’t be beat.
The low prices means that they necessarily have to do LOTS of business to make their business work. This means that service is fast — for better or worse. I’ve been in here several times and it is consistently frantic, functional, no-​nonsense service. I’m in and out quickly, but it’s not a warm fuzzy customer experience. Turn-​around times vary, but I generally get my shirts back in about 4 – 5 days. Not super fast, but not too bad. [Update: I’ve now been getting my shirts back consistently in 3 days, which seems fine].
Cut-​throat price also means details are missed. Want medium starch? Too bad. You get extra-​heavy. So, pro-​tip: ask for extra light starch unless you like a crispy plank of a shirt that would make the service staff at Downton Abbey proud.
So this is my go to place for wash & press. My go-​to place for fine dry cleaning is Crystal Cleaners & Tailor. The two together make me look spiffy.

Very rude front desk clerk. She’s a middle aged woman but don’t know her name. I brought in hangers and placed them on the floor since they were in a bag. A courtesy in my opinion since I was recycling hangers. She very rudely said take them out of the bag and place them on a rack for hangers. I did this and placed my bag on the counter. She didn’t even say thank you. There’s no signage for minimum payments with a credit card either. Luckily I had cash to pay for my purchase. Then she waved the bag in my face and said,“I don’t have to take your trash!” Totally rude customer service from this woman. I have been to this cleaner a few times and the other staff members are nice but not today.

Very bad place, cheap products and they are not accountable if they damaged what you drop off for dry cleaning. Owners are never there, and the two spanish ladies keeps repeating the same message none of the 4 owners are here… call or come back on Sunday. They damaged my shirt, and didn’t want to reimburse. In going to BBB, I found out that they have done the same for other consumer. Cheap place which uses cheap product that ruins the fabric.

Ripped my suit pants and tried to say I dropped it off like that. The suit was worn twice before being dropped off.

I love this place and take all of my dry cleaning here. I have also brought my comforter here and they do a great job. You can drop off your clothes in the morning and they are ready by 5pm the next day. There are always coupons in my mailers so I save them and get an additional 20 cents off. Once they add your phone number to the system, your names come up on the receipt and you get a nice print out. The clothes are always clean and done when promised.

I went there three times the first one was ok. I return again 2 more times but really disappointed with the service and quality of work. Cannot removed the spots but still charge.
The third time is the worst someone ripped the lining on the jacket but pretended nothing was done to it. Cannot press the clothes the way it should. If you have expensive clothes do not use this cleaner.
Stay far away from this place.

Although their phone etiquette could be a little better I must say how much I appreciated the timely service that I recorded. I dropped off my suit on Wednesday and asked to have it back on Thursday is possible. The girl told me that she could have it by 3 – 4:00 on Thursday. In the meantime, my schedule had changed and I desperately needed it by 12:00 that afternoon. Although the phone service could need use some work-​the did finally answer the phone and told me they could have it ready earlier. Then she called me back about 10 minutes later and told me it was actually already done and I could come pick it up (this was around 8:45/9 am). Overall I am extremely happy with the service I received as well as the quality of the dry clean.

I have used this business in the past and had good results. Picked up my uniform shirts yesterday and the collars were nowhere in the condition that I expected or saw in past shirts cleaned by them. Told the manager that I didn’t like how the one shirt looked and she just took it back rudely, with NO apology or saying we will be happy to fix that. Didn’t seem to care if I was a customer or not. When I told her they looked worst than when I brought them in she said, «I doubt that!» These were custom made shirts in Hong Kong that are great quality and very expensive. I have just recently moved here from the Dayton, Ohio area. Sadly all I have found in a number of businesses around here is rudeness and if you are not Indian, your are not appreciated or treated well. Sad. They had done great work in the past. I have no problem with a shirt being no quit right, but to be treated rudely as the customer is unacceptable; from any nationality! Won’t return… as there are a whole bunch of other cleaners nearby who will appreciate your business.

Don’t get a second chance to make a first impression. Found a button missing on a shirt. Asked the attendant if they could sew a button back on. Reply was ‘we’re not responsible for buttons.’ I asked if they could sew a button back on for a first time customer. Same reply ‘we’re not responsible for buttons.’ Then she turned around and walked away. And I walked out and won’t be back. Sad thing is I did a pretty decent job.

The quality of their work is so-​so at best. Customer service is limited to taking in your clothes and money. The staff has the personality of a door matt. They act like they’re doing you a favor by servicing you. Someone should remind them that they are in a very competitive business.
I’m finished with this company.

Fantastic pricing, good customer service, and while only been a few times, have had zero problems with my clothes. At $ 1.99 per piece — which includes men’s shirts, women’s skirts, and even a woman’s dress — it’s incredibly priced. Now I don’t know where they draw the line for charging more than that, but flip, I’m happy as a clam. Heck, even if there’s something they charge a little more for an item, I can’t imagine it’s going to be unreasonable at all.
Love ‘em!

I thought I’d give the place a few tries before deciding to review. The place is all business, no chit chat, no getting to know the customer. I’m okay with that for awhile.
My clothes do indeed come back clean and pressed. However, a few of my golf shirts have come back with runs and pulls in them. This is not good in that they were a bit on the expensive side when I bought them. This brings up the question in my mind «Did I do this or did the cleaners?» Since don’t know the specific answer to that question, I cannot necessarily fault them, but at the same time, I have a hard time believing I put those runs and pulls in my own shirts.

It’s cheap; it’s fast; and the staff are fast and courteous. The clothes get clean, but I only take certain clothes here. I view this dry cleaner as one step up from Dry-​ell, not a high-​quality dry cleaner. (Not all stains are removed with their process.) I would never take anything expensive or irreplacable here. That being said, I’m in here almost every week, and I’ll keep going back.

Bad customer service, bad quality — not worth the time.
Felt like I was in a Seinfeld episode when presenting a stained suit I almost wore to an event — pointed out by my wife, after I pulled out of wrapping & removed ticket. They couldn’t do anything for me — no ticket, only receipt, and I quote: «How do we know you didn’t do this?»
…fair point. My suit cleaning scam for extra $ 1.99 dry cleaning gift certificates has finally been figured out!
Similar «SOL» type customer service after they had admitted to a staining a shirt (little orange spots???) — still in wrapping, still with ticket. the catch… I notified them outside of the 2-​day «oops we messed up» policy range? WTF?!
Bottom line: spent a little money to mess up some expensive clothes. Lesson learned, just trying to spread the knowledge.

We’ve been going here since it first opened and are very happy with the service, the price and the quality of dry cleaning. The employees who work in the afternoons are just wonderful! Very polite, friendly and quick. No dry cleaners is perfect (I’ve worked in one and been a customer of dry cleaners for 30 years), but I think for the «value» Dry Clean X-​Press does a great job. I used to use A Cleaner World and they lost my clothes a few time, destroyed a few shirts, and didn’t have my cleaning ready when they said they would. Again, nothing is perfect, but I was paying 3 times as much there. Just b/​c you pay more, doesn’t make them perfect. Overall, we’ve been very happy w/​this location — especially the service.

While I enjoy the quick turn-​around time (usually less than 36 hours), they shredded one of my favorite oxford dress shirts. It was brand new and was of a good quality fabric, so I do not no how they managed to put several tears in the front. Like many have said, you get what you pay for.

This cleaners is new near to where I live, so of course the intrepid side of me had to try it out since it is the nearest one now. There are good points and bad points from my two visits. Let’s get the less than wonderful over with first… the term «express» to me would denote faster than usual service. However, I turned my item in midday Friday and they stated they could have it back by 6pm Tuesday. I do not consider this time express time, my usual cleaners has done it by next business day 6pm. When I came to pick it up, it was put under the wrong section, and luckily the racks are near the desk so I could spot my item in the next numbered section to get the person to retrieve it. Now the good news… the price is inexpensive first of all, was impressed with that. Second, they did a good job on my cleaning, I inspected it while still in the store. These two points brought them up to three stars. In summary, for convenience and price, it’s good, but there are some service items that I hope they work on in the future.