The Great American Bagel

I love bagels. but i also like choice. the choice to buy less and not be charged more for something i don’t want is pretty standard in my mind. my mom and i saw the price of «8.99 for a dozen» in the window. i thought that was fair when broken down to around 75 cents per bagel but was informed that when sold in less than dozen increments the prices was double that. now, my mom and i cant finish a dozen bagels very quickly so either we buy too much and waste them or we pay through the ass for a lessor quantity. eh… we walked out. and headed to the new york bagel place on demptster and greenwood where we bought a half dozen day olds for 3.00. and they have excellent bagels.
i generally stay away from franchises for these very reasons. im sure the bean counters at corporate headquarters thought that folks who had already parked and walked in would just suck it up and buy a dozen since they were already there. not me. too bad. the bagels looked mighty fine

What in the actual fuck, people? How could this place even be close to a 2 star let alone almost 4?! No just absolutely hell to the no!
I haven’t been to the great American bagel in over 10 years but from what I remembered it was absolutely delicious. So we decided to try it today and it’s probably one of the worst mistakes I’ve made to date.
Let’s start with the service. Awful! There were three people behind the counter and the guy who was helping us was clueless. Another girl kept glaring at us with her stank face. Not to mention they were all just talking to one another the entire time making our guy drag ass with our order.
Now the food. A JOKE. I got the turkey sandwich which was not good at all. It use to be hot and toasted and neatly stacked. Instead it was falling apart and no where near warm. I asked the guy if mine was toasted and I literally got the Dora the Explorer longest pause of life with a deer in the headlights look responded with a confused «yeah» half a century later. I can’t. Not at all the way I remembered it.
My BF got the breakfast sandwich and I just wanted to vomit looking at it. The bacon, sausage and egg just looked disgusting we really should have just turned away at that point. So two sandwiches, two soups, two drinks, a bag of chips=30.00! I’m all for paying whatever for QUALITY but for that price for that crap?! No!-So so SO upsetting.
Besides the sandwiches being god awful the soup was absolutely disgusting. I had hopes for the soup cause my initial thought process was how bad could you fuck up soup? Dead wrong. The broth was like you could immediately just taste the MSG in your mouth-​no exaggeration. The chicken was gross looking didn’t even look fully cooked or like actual chicken-​super questionable! I took one spoonful and threw the rest out.
I wouldn’t even recommend a plain bagel and cream cheese here. Overpriced, horrible food and horrible service. Worst meal ever and a waste of money. Complete rip off.

The owner is very sweet, the food is awesome and fresh and the broccoli and cheese soup is amazing. Come and try it yourself. You won’t be disappointed.

I used to really like this place, but it has gone downhill. I ordered a bagel breakfast sandwich and it actually had a piece of metal in it. Aside from picking out the metal piece, the sandwich was terribly bland. The eggs were fake, liked the powdered mix with water type. Absolutely nothing was fresh. I will not going back here again. There are way too many other good bagel places in the area (Kaufmans, New York Bagel, Panera, etc).

Definitely not the worst bagels in the world, but definitely not the best.
One of the few places nearby that have lox & cream cheese bagels, so this is why I go here. They should definitely add more lox because there is barely any on the bagel.
Skip the breakfast sandwiches. Not very good. Also, skip the coffee. I only ordered coffee here once, and never again. So gross.
I never ordered ahead of time or have any big orders so the service here is great for me in terms of what I usually order. They are nice to me.

Although the bagels are pretty tasty normally, I have had some very disappointing experiences when I ordered delivery. On two separate occasions, they arrived about 2 hours after the order was placed, and the prepared bagels were soggy. In addition, the cream cheese was disgustingly warm from sitting in the car for over an hour.
When I called to find out about the orders (twice) they just said «on the way» and hung up… I don’t think I’ll be ordering from this place again.

Second time I’ve tried to order delivery from here, and also the second time they’ve called and cancelled my order because the delivery person «wasn’t there, today, sorry.»
If you can’t deliver, don’t advertise that you can. Very disappointing, and I won’t be trying a third time.

MORE cheese on the Asiago bagels! Please please please. Love that they are always very nice and my dog loves the bagel bones!

Maximum convenience to my commute is the main reason for stopping in. The bagels are not right. While grocery store bagels miss on the side of hardness, these go the other way – they are too soft, big and bready. Exacerbating this factor is the extremely light «toasting» that their machines give the bagels. As my late grandfather would say «that’s not toast, that’s warm bread.» Indeed, the run through the toaster imparts warmth but no discernible crispness.
I have to say that the cream cheeses are good, and they have a wide selection of both those and the bagels themselves. For example, I’d never seen a spinach herb bagel, but I liked it. And an everything bagel with spinach cream cheese was the best combo that I’ve had here. I go savory over sweet for breakfast, and TGAB has many possible options in that category.
So I’ll keep stopping on days when I forget my breakfast at home (sadly frequent) but for really good bagels I will go elsewhere.

I order from this place often and today i wasn’t feeling very well, and my voice sounds awful! They were very patient, kind and helpful!!! They even sent a get well note in my delivery!!! #itsthelittlethings

2^nd time in a row given wrong soup please pay attention to what’s customers are ordering she looked like she should not have there today I’m just saying

I had high expectations because there’s a lot of good reviews here.
Today was not so great.
I feel bad for the employees.
Bagels don’t look like real bagels, undercooked. Not like a real new york bagel.
Unorganized management.
«Toasted» breakfast sandwich hardly warm, even wet. Cheese solid, not melted.
I think the manager needs to boost morale here.
I wouldn’t blame the young employees.
Maybe the other days it’s better, i’ve only been once.
There’s my two cents.
See ya.

I used to love this place and would go at least once a week.
I don’t know if management changed but I have seen nothing but a decline in both quality of food and service. I recently put this on my «Do Not Eat for Lunch» list while working in the office. Today, I really felt like a tuna melt so I gave it another whirl.
Last time I go to this location.
No tuna today… at all. I ordered the turkey sandwich instead. They started making a turkey monte cristo sandwich. I said I did not want ham on my sandwich and that I must have misunderstood (tuna to turkey melt). I said, all I’d like is turkey, cheddar, tomato and onion.
What I got:
Stale/​burned whole wheat bagel. Cheese, very small amount of turkey, TONS of onions, pale tomatoes and lettuce… all in all a huge disappointment. Where is the consistency? Where is the quality? What happened to you GAB???

I’v never wanted to write a review about a place till now. They are great ! I ordered a bakers Dozen and that is exactly what I got. It came with napkins, plastic knives and some small plates with 2 tubs of rich cream cheese. I placed my order when we had ¹⁰⁄₁₂ inches of snow this past week around new years. And Said my order would come at 6:45. Someone rang my doorbell and called my phone at 6:46. Amazing service ! I suggest to anyone who wants delicious fresh bagels in the morning !

This chain used to be one of my favorites but because of this location alone, I may never eat Great America Bagel again.
This location is the one closest to my office and we order food from there about once a month. It’s not frequent but not infrequent either. This review includes instances from MULTIPLE visits so it’s not like this was a one time thing where someone was just having an off day.
First of all, they used to send a delivery driver that would make unwanted advances to the female receptionist in our office. It got to the point where she would actually ask a coworker to deal with him when deliveries were made because he made her so uncomfortable. She did call the manager and report this, was assured that they had other drivers and would not send this particular one to this location again but the next multiple deliveries, spanned over 4 months) were delivered by that same driver. They have since started sending someone else so at least they corrected that, even if it did take a long time to do so.
They consistently mess up orders, forget food and the staff is never kind. When we have to call to talk to someone, they are always short and sort of rude, like we are interrupting their very important work instead of doing what they can to make sure their customers are enjoying the experience at their location.
This most recent delivery was a new delivery driver and he didn’t know who had ordered the food and also dropped a smoothie right outside the front door of our office. He did ask the receptionist for something that he could clean it up with but did not offer to go back and get a replacement smoothie and just told the person who ordered the food that their card would have a reimbursement put on it. I checked with that person yesterday and he said there was still no credit to his card so he’d called and they told him it could take up to 24 hours. He checked again this morning, still no credit so he called again. The person he spoke to was rude and said something about it only being $ 3.80. They also tried to get him to take store credit instead of just giving him his money back. He’s going to have to take time out of his lunch break today to physically go to the location for reimbursement of a smoothie he didn’t get to have because someone thought they could carry too many things in one trip. Something that could have been avoided by simply making a second trip.
Overall, this location is awful. The service is terrible and the food is mediocre at best. Save your money, your time and your sanity and eat ANYWHERE else.

Good food, slow service, but friendly employees.

Fresh bagels, excellent tuna fish.
However, the place appears to be filthy, which is a turn-​off.

I must say delivery service is on point and I am always satisfied every single time fresh delicious good food and amazing bagels my favorite is the cinnamon crunch and I love how polite the delivery man is he always brings a treat for my daughter I love this place I’m a usual and will continue to stay a usual loyal costumer this is my bagel spot and I won’t change it for the world

BEST food in the universe!!! They deliver and offer a savory assortment of sandwiches and soup… the bagels are soft, fresh and also offer a variety of delicious options.
Only once did I order a soup that was dry and so I seemed old but I did demand that I got that soup and no other so I prob. got last night’s batch… still alright.
SO great to have you in the neighborhood!

In love with they’re fresh baked bagels. !!!
I love the banana-​nut bagel and the Oreo one is delicious. As for the sandwiches the turkey Club is pretty good. The tomazzo bagels are the most popular there .
As for the staff they are very friendly and very quick. Those Wednesday specials are pretty good considering they’re 1 or 2 dollars extra on other days. I really like this place it’s clean, and there is a good amount of places to sit by.