I’m writing this review mostly to provide another viewpoint to the two negative reviews. I live in MP and run our business mobile lines on TMobile. It’s imperative that we go to TMobile direct as we’ve learned the hard way not to go to an «authorized dealer.» Anyways we’ve been to this store numerous times for replacements of the cheapest of phones and upgrades to the newest thing, always had a good experience. Staff was knowlegable or pointed us in the right direction if they didn’t know an answer.
Doreen O.
Évaluation du lieu : 1 Chicago, IL
Would not take back a phone that I purchased from another location. I was told that it was okay and was never informed of a re-stocking fee. They were one of few locations with the phone I wanted in stock. A customer before me was told they would waive the fee and Gary, the manager, decided that he wouldn’t do the same for me. I went to another location all the way in Elk Grove where they handled this situation with no problems. Thank you for wasting my time and gas Mt. Prospect T-mobile!
Rachel C.
Évaluation du lieu : 1 Lake Zurich, IL
This T-Mobile retail location is absolutely dreadful. It’s located inside Randhurst mall. I had went in one saturday evening to upgrade my phone. It was about 6:30 or so. There were to guys working there and the store was empty and not once did they ask if they could help me. One guy sat on his cell phone the entire time, the other guy sat around looking at his watch. When I asked a question, they seemed uninterested and acted like I was bothering them. I had problems trying to upgrade, they told me I wasn’t elgible and that I needed to call customer care. Then they proceeded to tell me they were closing in 10 minutes so to hurry up. When I got everything straightened out with customer care, there was about 5 minutes left until store close. I felt like dragging it out as long as possible just to piss them off. You don’t have many choices since this is pretty much the only T-Mobile store in the area but I just felt like complaining about my experience =P