Kristen Termini – State Farm Insurance

Always enjoy visiting State Farm Agent Kristen Termini. She and her team are very friendly and professional.

I’ve been with Kristen and Jason Termini for over a decade now. Before them I had a number of insurance agents and I realized what you need to look for in choosing insurance agents goes beyond the sticker price… because when everything’s peachy it’s all good… but when s*** hits the fan a good insurance agent will prevent your life from being miserable.
My old insurance agents were never reachable. It was always call backs and dismissive attitudes. Jason and Kristen are always friendly and helpful and reachable to help! They know my family and my auto insurance history so well that as soon as they see my caller ID they already know what’s going on. They’re very helpful, very supportive, and i always feel like they have my back. I’ve recommended several people to them and they are yet to disappoint me!
It’s a no-​brainer. Best service out there.

Terrible, terrible service!
They NEVER picked up the phone!!! I called at 9 am on a business day, and the call went straight to voice mail, I called every hour until 5 pm on that day and the call went straight to VM every single time. What kind of business sends routes phone calls to voicemail for 8 hours straight on a work day? This wasn’t even a one time thing. I tried calling them again two other times a couple of weeks later, and the calls went straight to voicemail for the whole entire day again!
Finally, I stopped calling them and started emailing them instead. At best, I would get a response after 2 – 3 days. At worst, they would just flat out ignore me. I also requested to change my address over email when I moved. I listed out the policy number and everything and they still didn’t change my address. UGH.
THEY ARE TERRIBLE and I am going to find myself a better agent.

I have been insured with kristen and Jason for 4 years now. They have been there for me whenever I have the smallest question or inquiry. Whenever my little 66 bug has broken down or when I was needing guidance on choosing the right life insurance and a plan for my future. They are knowledgeable professionals who truly care and have saved me money and always guided me in the right direction. I would never choose another company to work with. Thanks so much.!!

I just purchased auto, renters and business ins from Jason, Kristen’s husband, and not only saved money but received excellent service. Jason is extremely competent and a pleasure to deal with. I highly recommend this State Farm office.

Like a good neighbor, State Farm was there! Jason was extremely helpful and responsive to any inquiries I had. It was my first car purchase in CA (just moved here), and since I was car-​less, Jason and Kristen offered and drove me down to Santa Cruz to get me to the dealership I needed to get to. Talk about going above and beyond the call of duty to help me out. Best customer service I’ve experienced with an insurance company. If I could give more stars, I would!

Decided it was time to get a life insurance policy and started shopping around. Stopped by Kristen’s office and was sold based on customer service and price. I probably would’ve gone with Kristen and State Farm even if the rate had been higher because of the great service I received at her office! I would recommend Kristen Dorset to anyone!

TEN STARS! Thank You Kristen for all your help! The auto loans, health insurance, home policy, auto, life insurance, etc… you really know how to save people money!
Office staff was friendly, customer focused and well versed in all the different polices.
I would recommend this agent to anyone who is fed up with over priced insurance. Kristen and her team dissected my plan and saved me big bucks!
Thank you Kristen and Jason!