Carhartt

I went to exchange a pair of shorts. Before leaving, I double checked the CARHARTT website to see what time they opened and the website said 11 – 6. I had planned a fun day with my kids and thought it would be no problem to swing by do the exchange and we’d be on our merry way. I was wrong. The time on the door said 12 – 6. I was irritated with the conflict between the two. An older man and a girl arrived a bit before noon and let me in. I pointed out that the website differs in time the man said he didn’t know and they had always opened at noon. At this point my experience went from Meh to TERRIBLE. The sales girl got super snotty, I decided to just return the shorts and take my business somewhere else. She literally tossed a pen and my receipt at me. My entire family has spent a lot of money at this store over the past few years. We won’t be back. Funny what one sales girl with an awful attitude can do.

Contrary to other reviews stating the employees were rude, I found the employees were friendly, helpful and willing to look for correct sizes or any request I asked for. The employees were outstanding.

How did this company find its employees? Worst customer service ever. I sat on the back couch by the pool table while the 2 employees folded clothes. As people walked in, they took there time greeting them and never asked one person if they needed help finding anything. They just went back to chatting and folding. I mean what if somebody shoplifted? They would never know it. When the dude noticed me observing them he asked me if my bf needed help in there. I told him that maybe he should go ask him. He just smiled and didnt know what to do and continued folding. When my bf did come out of the dressing room to go to the cashier to pay, he wanted to see if another store had a jacket in his size and the female employee literally told us to search online, awesome. First of all im not in to the trendy «construction» clothing they offer. I think its hideous and ranks up there with affliction and Timberland back in the eighties. Second of all this crap is not cheap. Maybe they think they are dealing with rough neck worker guys so no customer service but I recommend taking a lesson from Nordstroms across the street and learn how to value your customers, I guarantee your sales will increase by 75%.

I always liked Carhartt, now I love them. This store is nice. The manager is great. Very helpful. Concierge service for sure. Thanks for making shopping enjoyable.

The selection is so decent, except for boots.
The staff is helpful and able to order any specific sizes/​cuts they don’t carry in the store or are currently out of.
I wish they had a better group of choices as far as cold weather gear, but they told me they’ll be getting more in now that we’re closer to winter.
No deals to be had, but if you need the unusual sizes or a specific style according to your work dress code, they can help you out.

Do you have a work truck? Can you operate heavy machinery? Do you spend more of your work day outside than in the A/​C? If any of these things apply to you, you’re probably a Carhartt type of guy. Carhartt seems to have a religious following in the working man’s community and rightly so due to the extreme ruggedness of the clothing.
This is the only full line Carhartt store in all of Utah. Usually if I’ve wanted to buy any of their stuff I’ve had to go to IFA or a Cal Ranch store where they’ll have a few of their more popular items. This store is all Carhartt all the time. They have their normal workwear favorites such as the t-​shirts, pants, overalls and jackets and in addition they also have some more fashionable Carhartt clothing. There’s seriously a lot of stuff in this store, more than you’d ever expect if you previously just thought of Carhartt as something your contractor wore.
The pricing at the store is full retail. They seem to have the occasional sale on clearance items but expect to pay full Carhartt retail on the items. If you’re looking for cheaper you’re probably best to go to other stores that sell it, but of course you’ll lose the selection.
The only thing I can offer regarding the clothes is that its absolutely necessary to try on every thing you’re buying there. I find its way to easy to get something that doesn’t fit right from the brand. Its work-​wear, so its cut full plus some. I like to think there’s a lot of L and XL working men that might be surprised to know they’re really XL and XXL when not wearing Carhartt. I wear a Large normally and most of their Medium fits best without being too tight, loose or long. And most of it is 100% cotton, so expect it to shrink an inch all the way around.
The return policy is good, I’ve only returned to the store once with the receipt and tags on. I read the paperwork and it sounded like you could return just about anything with the receipt but talking to the cashier made me hesitant to think I read it correctly.
I know some of you are reading this and thinking I’m not the target demographic for the brand, but I enjoy quality rugged clothes and there’s really no better man cave to buy it in than The Carhartt Store.

I hate to use the term but it is kind of a «Man cave», its decorated with alot of old industrial metal items. Old metal welding benches for displaying clothes and old parts bins and engine blocks it was like walking onto the set of top gear. I’m a big fan of the ugly acorn colored work wear, this store is probably a little more pricey than you can find the same items if you went to cal– ranch or IFA but it’s all under one roof. The only thing missing is the decent selection of work boots they just have maybe five styles to choose from and none of them beefy, tuff or even insulated like the Carhartt boots I’ve seen elsewhere.