Citibank

My son recently moved to Hawaii, since he left On July 20^th, we were left with selling his car. We sold the car 6 days later. We received 3,000.00 for it. I went to Citibank to deposit the money, while I am standing there telling them he has moved to Hawaii, no one mentioned that they do not have Citibank in Hawaii. So how is he supposed to gain his cash. I went back in today to ask if they remember me and they said Yes. So why didn’t anyone tell me he would not to able to retrieve his money. So I ask them if they had any affiliates, they said no. In the end by son will be ending his bank account with them.

These people freaking remember their customers. I left the country for a couple months and when I came back, without expecting it, the teller was like «how was your trip, did you have fun?» Wow!
Amazing service as well, starting with Brenda! She’s un amor! I’m kinda new in this «banking» thing, and she has been so helpful for me! Five stars! You guys are working like every bank should work. The right way. You guys are the example to follow.

When I was young, I remember going to the World Savings that used to be on the corner of Trancas and Jefferson. I used to love going there because the people always treated us so nice– they knew our names and were always so friendly. Flash forward to the present, and I feel the same way about this citibank. The people here know me and my wife, and always make us feel more like friends than customers. Every time I have had a problem (like losing my card which happens at least a couple times a year) they always make sure to take care of it.
The only thing I’m not happy about is Patty transferred out of state which is unfortunate because she was one of the best people there. But they still have a great team here.

No Bueno at all!!! They push u into getting products and services u dont really need or want! And getting free checking u have to have direct deposit and do 2 online bill Payments! Go to umpqua bank. They are awesome. All u have to do is have paperless statments to get free checking and there are way more branches in napa alone then Citi! The customer service at Citibank is fake from most people there all but one teller! It’s cold atmosphere in this branch and they never decorate the branch for any holiday which clients love! When they do greet u it sounds so robotic like they have to say it!!!

I was a wamu customer who gave citibank a chance when wamu became chase. I had good experiences until I went to this branch! They have the worst customer service ever. The tellers don’t know anything and transfer you to the big blonde lady behind the cubicles who just act like you are a pain to them. They didn’t want to help me at all. They tell you to call the customer service line, when in fact the customer service sent you to a branch. When u tell them this, then they try to blame the problem on the original branch that you open your account with and tell u to call those folks to fix your problem. Then they have the nerve to say that you wouldn’t have this problem anymore if you close ALL your accounts and open new ones with their branch!!! RReeaallyy!!! Do I look that stupid to you? That’s how citibank takes vare of their customers, just make you go in circles until you are so frustrated, might as well give Chase a chance!

For a bank, this is a pleasant one on the east side of town, before one heads out to the wineries, Lake Berryessa or Clearlake. It’s off of the Silverado Trail, on the outskirts.
This Citibank doesn’t tend to have a lot of business, mainly because of their online and phone banking. The tellers are helpful, and the weirdest drawback is that the bank itself isn’t connected with their credit cards. So it makes for some awkwardness. The parking lot is somewhat of a challenge. It’s a pleasant, friendly, albeit boring place.

Citi Bank is amazing. Now, let us all hold hands and hope the Saudi’s don’t pull their money out of our stock market, or this place might be one of the first to fall. I hope not, though.