J.Crew

Nice Jcrew location, the employees were very helpful and friendly! Great neighborhood for shopping.

I don’t normally write reviews, but I felt the need to write this one because I feel so strongly about how amazing this J. Crew location is and not just for your regular reasons. Yes, the store is impeccable, the service is attentive yet not pushy, and the staff makes you feel like you’re the only one in the store. However, during my pregnancy, my husband and I would frequently visit the store on a regular basis. Because of my growing size, I was obviously unable to fit into the brand. No maternity sizing available, but because my husband loved the store and I loved getting out downtown, we would go. A manager, (not sure if I can give names… Her name starts with a P) eventually recognized our Friday night pattern and became such a caring and loving friend. Even though I was not a paying customer, she was always so kind, caring, and attentive. The Friday night crew was so wonderful to my husband and I throughout our pregnancy that we honestly not only loved to go shop there, but we loved the warm atmosphere the staff created. Never have I ever experienced that in a retail store. Now that I have had a baby, we visit the store with her and once again, they’ve made sure I get the biggest changing room to not only try on some of their awesome clothes, but for the occasional feeding or diaper change. Like I said before, I don’t write reviews on here unless I feel compelled, but this J. Crew deserves an incredible shoutout: thanks for creating such a welcoming atmosphere in your store! The stylish clothes are just a bonus :).

I love this location! Everyone that works there is super friendly and goes out of their way to help without ever being pushy. Got a return? They will offer alternative items. Got a sweater, how about other colors or completing the outfit? Although I usually like to shop online, I make an exception to come here to shop. Keep up the great work!

YES. Finally a J. Crew in Naperville! I no longer need to venture all the way out to Oakbrook Mall and endure the traffic to get there in order to shop at J. Crew! This store was definitely one I waited for in anticipation and it did not disappoint! It’s been a great addition to DT Napes and I love that it’s right next to Anthropologie, and a short walk from Banana Republic, Athleta, and LOFT. A+ on location!

As much as I love this location, after the last experience I encountered — I’ll be headed to a different store for my holiday shopping. During a nice afternoon shopping with my Mom, we headed to J. Crew after leaving the GAP due to an awesome sale they had going on. Walking in with the intention on buying a few items, I heard the overly loud, attention seeking sales clerk mention to his co-​workers, «It’s like if you want something cheap, try Old Navy & if you want your sweatshirts to all say the same exact thing, try the GAP.» As it just so happened, I was wearing my favorite winter vest– from Old Navy Hey buddy I understand– you probably can afford J. Crew with your employee discount. but really, the purely ignorant commentary out loud in front of other customers is way below the taste level of this company.

I was extremely happy with store. The sales associates were extremely friendly and helpful. Luckily, I do not have to drive all the way to Oak Brook anymore even though I work out here. You can never find a sales person in the Oak Brook store. I called before I went to this new store because I bought a jean vest online and it was final sale. It ended up being too big, but I was IN LOVE with it and called and explained the situation. She said no problem, just bring it to the store. She specifically said, «we want to get you in a size that you love, so you can wear it». Even though it was final sale. They ended up calling the online customer service and making the exchange, plus shipping was free. Now THAT is a store that cares about their customers.
Again, I’ve been down here a couple times and the girls/​women are very friendly and always seems to be in a great mood. This is a smaller store, but I think with all the other options around Naperville (competition), they had to bring to the market what people would buy most and a larger store probably was not profitable. Trust me they did their research.

I have been a J. Crew card holder for 10 years and was thrilled to see that I was going have a new shopping destination so close to home. I was very underwhelmed by this location’s choice of staffing. They were very aloof and I did not receive one moment of warmth while I perused the shop’s offerings. Very anticlimactic!

Walked in to the new j crew store so excited to have a j crew close to home. In fact I put my j crew card away for years knowing I would never use it and only kept my banana republic card in my wallet since there’s always a banana near by. Loved the brand new store feel — it’s spankin’ clean and tidy. Found a gorgeous blazer jacket that would be GREAT for work but couldn’t find a matching suit bottom. Skirt? Pants? Any bottom to match? No. Any suits for ladies? Um… No. Men’s suits yes. The company decided not to have a ladies suiting section. Lame.
If it’s not a complete store what’s the point? In my humble opinion. There are plenty of offices in the area. Looks like I can keep my j crew card in the file drawer as I won’t be needing it anytime soon.
With banana you always know what yore going to get… Similar items in any store.