McDonald’s

Clean, fast, friendly.
Breakfast all day makes my arteries happy :)

Terrible service at drive thru
They don’t understand ordering a sandwich without fries/​side item
No napkins provided at drive thru
Screwed up my order requesting no breakfast sauce on my bagel sandwich

I am simply disgusted. I went here the other day on my way home with a young African American friend of mine, and it was about 10:00pm or so on a Saturday night so I understand not wanting to be at work but this man who «helped» us, Carl was his name, was being completely rude to my friend. We were talking while ordering and he asked for here or to go? My friend didn’t understand and asked for him to repeat what he had said. He gave her the nastiest look and said with an unnecessary attitude «FOR HERE. OR. TO. GO.» She was all flustered and embarrassed and handed him her money and left to sit down. Carl had another person bring us our food. What a joke. NEVER going back.

Yea I’m not gonna lie, totally did a drive by, ordered a Big Mac. And ate the whole thing. Am I embarrassed? Yes. But what the hey, who doesn’t eat a Big Mac late at night once in a while. I would give 5 stars except for the fact that this food will give me diabetes.

So after speaking with Paul I decided to give the place one more shot. Not sure about door I kept my son as far away from it as possible. Much cleaner this time and items were stocked. My boys played for 2 hours. Thank you Paul for taking the time to address my concerns and make improvements.

I visited the Naperville McDonald’s, Store #16 661, at approximately 11:30pm to midnight, and ordered two McChickens and a large fry. As o get my food from the pick up window, I realize I only have one sandwich. I inform him, and he tells the cool I need another sandwich. The manager comes to the window, and ask if there is a problem. I told him I didn’t get my 2^nd sandwich, and he tells me that I didn’t order it, and that I owed him $ 1.40. I paid him the money, and told him that I did order it, he says, «That’s why we confirm the orders, and I didn’t order it. When he gave me my sandwich, I told him that’s not any way to treat customers. He started to say things to antagonize me. He even stuck his head out the window, to yell at my car. I put my car in park, and went up to the window, and told him that was unacceptable, and that he was ignorant. He yelled at me to get away from his window, and slammed the windows in my face. I went into the store to ask for the manager, and he said, «I’m it.» I asked for his name and the 800#, and he told me it was on the bag. He started to ignore me, as I continued to ask for his name and the number. I called him an asshole. Another employee apologizes for him, and he told that employee not to talk to me. He called the police, and they came. They asked questions, I gave my food back and went back to the store the next morning, and the manager gave me my money back, she apologized and told me how to contact corporate. She also said she would pass the info on, which she did t. I went back to talk to the GM on Monday, and he listened and said he would talk to him. WOW, that’s all you got??? I also called the 800 number. The worst experience by far, and he was just a racist ignorant employee, I’m sure that he will do this again, and get a slap on the wrist. Very unhappy customer!!!

I have only had one notable experience at this location. All others have been what you’d expect from Mcdonalds: A-​okay. Today, though, I came through to get a coffee. Mcdonalds coffee tends to be incredibly sweet, so I always order it with light sugar. This time was no different. When I got to the window, though, I tried it and it tasted like there was extra sugar. The drive through attendant noticed that I was displeased, leaned out the window and asked what was wrong. I let her know, and without missing a beat, she smiled and held out her hand and offered to remake it. Did not seem at all inconvenienced or annoyed at having to do this. They had me pull forward to the «reserved» drive thru spot, and very quickly brought out my new (and PERFECTLY made!) iced coffee. It was brought out by another smiling, friendly, upbeat employee. As someone who works in customer service, I thought this was so so sweet. Way to go, 75^th street McDonald’s!

The waiting time for the drive-​thru was disrespectful. There are 2 lanes that curve around the building, and the outer one wasn’t being serviced by a cashier. After 8 minutes, someone finally started taking orders for the lane. When we gave our order, the guy left and took the order of the other lane and put their order on our screen. After that, he voiced back in and asked us for our order again. We gave it a second time, were charged the correct amount, and received the correct order. This establishment suffers from operational issues and poor management.

Worst McDonald’s I have ever been to. In the 20+ times I have been here (only because it is close to my location) they have never gotten my order right. I have typically waited 20+ minutes for my order. They rarely keep the breakfast menu up until 10:30 and when I complained to the drive-​thru worker, she insisted it was 10:30 when it was 10:25 according to my data-​synced iPhone. The inside is always pretty dirty and the service is beyond slow. No thank you, I will drive the extra 10 minutes to get accurate and efficient service.

Worst McDonald’s I’ve been to to date. They had so many people working yet not a single one got the order right. I ordered two sandwiches plain as I was at the drive through. They both were labeled plain and the order was correct on the screen. However both came out with everything on them. I parked, took them inside, and ordered yet again. Problem solved, right? Wrong. The second sandwich came back with everything on it AGAIN. Finally the manager went back and made the sandwich himself… Probably without washing his hands. After a third try, they finally got the plain sandwich right. The compensation for my troubles and frustrations was a coupon for a free dessert WITH another purchase. I’m going to the neighboring Burger King next time.

You couldn’t pay me to come back to this McDonald’s. My husband and I went through the drive thru the other night around 10PM. There was only one other car in the line but it took 25 minutes for us to get our food. I was so pissed that I told my husband to just drive away but you can’t even get out of the drive through line! It’s a nightmare. I had thought that maybe the person in front of us had ordered a lot of food. But after waiting forever they were handed only a single cone and they peeled off, as I’m sure they were pissed off about having to wait so long as well. As we proceeded to the window, no one was there to greet us. Finallly after waiting for what felt like an eternity, the manager exited the bathroom then came to the window and said «Do you have your food yet?» Are you kidding?! No I don’t have my food yet otherwise I wouldn’t still be waiting here. She grabbed our food and handed it to us. But forgot our drinks, so again we waited. She could tell we were upset so she apologized, which a manager should do, and told us to have a good night. Even though I was angry, I decided to wait on posting a review until I gave it a try again today.
The employee on the intercom barely spoke a lick of English. She couldn’t understand that I wanted fries with my meal and not apples. She finally got it right and we proceeded to the next window. Again, we were in line forever and for what? Two cars? It wasn’t like this place was poppin’. The guy at the first window gave us our total and stuck his hand out for our money without saying «hi, hello, how are you» anything but «$ 7.98». How about a «$ 7.98 please»? Proceeded to the next window where there were three employees, one of them holding up a bucket of mop water and the other two staring into it, WITH OUR FOOD AND DRINKS RIGHT THERE? I have no idea what they were saying, because they were speaking in Spanish, but one of them poured some of the dirty mop water into one of the McDonald’s cup. My husband and I looked at each other like, «Should we report this?» My husband thinks that it was probably iced tea or something that they were pouring into the drinks but why the hell would they have iced tea in an opened bucket like that? That’s disgusting!
After seeing that I couldn’t even drink my drink. I threw it out. My mighty kids meal was awful. The chicken nuggets were so hard and dried out and my fries were stale. I threw it out too. I am still contemplating calling about the bucket of dirty brown liquid the employees were pouring into drinks. Even as I write about it, it’s really bothering me!
Get it together, McDonald’s.

Even though this is the closest mickey d’s to me, I’m never really impressed with anything here. I get my thermos filled with coffee here, for $ 1.40 out the door. I haven’t really had any food here in sometime. The staff can be hit or miss, but there are some veterans in the drive thru that make it quick. I always come inside for the thermos refill. Ice cream cones for $.50 were a slight weakness, so glad that’s over…
They do have the kiddie playground and some high top tables with a TV, typically on CNN. I used to hang out with a breakfast biscuit, but there are such better options nearby.

I have yet to go to this mcdonalds and have them get my whole order right. Something is always forgotten. And even when they mess it up there is no sorry, let me get you something extra, it won’t happen again, they are just rude. Never happy with service!

McDonald’s… Very run of the mill. However, this particular night their credit card system was down. I couldn’t pay any other way, and when I told them that instead of sending me on my way, they offered me my entire meal for free. Great!

Have pretty good service and I have never had a wrong order. I have to agree with another poster that the dining area on the play area see s to be neglected when it comes to being cleaned.

Only gets three stars due to great slides… But it would be nice if it didn’t get more expensive whenever we stop in… And if their employees didn’t seem to be on their first day every day and seem intimidated by every customer.

The drive-​thru lane and parking can be a nightmare, with cars spilling out onto the side street, during lunch and rush hours.
I wanted fries, and I wanted a milk shake. I was right across the street at Fifth Third Bank, and I remembered I had a coupon for a free cookie!
My order was accurate, but when I told the speaker about the coupon, the cookie was charged to my total anyway. So I told the girl at the window, who held her hand out for my money, and she deferred to another employee. Then I got the right total. Then the woman swore at the other employee in Spanish.
My food was hot. That’s all I could really ask for. My expectations of McDonald’s, despite their remodeling and attempt to rebrand with McCafe drinks, are exceedingly low.
The cookie had a weird after taste, as if they were cooked on a pan that was used for something else.

I feel weird rating McDonald’s since they’re all supposed to be consistent, right?
This one is just okay. I take my little 4 year old boo here because it’s his favorite place on earth. The food is always good and exactly what you should expect at McDonald’s. The staff is nice, and I always see someone cleaning the main eating area.
BUT…I never see anyone cleaning the PlayPlace area, which is where I regretfully usually have to hang out. It’s kind of gross in there. The PlayPlace needs a good scrub overall. They have 2 ripped up faux-​leather lounge chairs for parents. Ugh. Why?
Also, the indoor soda fountain is a little off. The Diet Coke kind of tastes like Root Beer, and the Coke Zero kind of tastes like lemonade. Fix that grossness!

This is one of my go-to’s when babysitting my friend’s daughter, a VERY active 3 year old (is there any other kind?) This McDonald’s has an indoor playland with ample seating for grown ups to sit and watch while the kiddies burn off their sugar.
The parking’s not so great, as you have to carefully walk the child across the drive-​thru lane to get to the door. But once you’re inside, it’s nice and kid friendly. The cashiers have always been understanding with us when she doesn’t know what she wants, and have brought the food out to me when I’ve had to chase her down immediately after ordering.

Am I a little embarrassed writing this? Yes, BUT in my defense, it was late at night, very dark and cold out, I had enjoyed a few brews, and the Mexican food place I had intended on getting delicious veggie tacos from had closed early that night. I was in a dire munchie situation and this was literally my only choice.
Lucky for me, the place was a ghost town so I figured that at the very least, I could get my large fry order quickly as I my empty belly felt quite the sense of urgency.
So, I order my fries… which was quite the little task because knowing where the drive through speaker lives vs. what’s just a large add that looks like a speaker but is not actually meant to be spoken into, was not intuitive for me. Basically, it involved me going forward and reversing, over and over, yelling hello, and feeling like an idiot. Once I finally figured out where to order and successfully completed that task, I pulled around to the window, paid, and sat there. Then I sat there some more, longer, little longer, and then finally I realize that there’s another window father up where I need to go to pick up my food. I now realize that most people know to pull up to the second window, but as a person who hasn’t used a non-​coffee drive through in years, it would have been nice for the the cashier girl to lemme in on the drive through process before I sat there like an idiot for 5 minutes while she just stared at me through her window. Once I did pull up to the second window I again waited, and waited, and waited, and waited until there was now a line of 3 cars behind me and I know exactly what they were thinking because I used to think the same thing when I went to drive throughs and the car in front of me took forever. It was the «what the f*ck did that fatty order?» thought. Knowing people where thinking that about me made me super self conscious and I seriously wanted to roll the window down more and explain to the waiting cars behind me that I’m sorry, but I just got one order of fries and I didn’t know what was taking so long, but it wasn’t my fault. I ended up waiting an additional 12 minutes on top of the 5 I had already spent sitting by the cashier window. I would have thought that Mickey D’s could have a batch of fries out in a snap, but apparently not… or at least not at Midnight, when you really need it.
After my stressful wait time, I pulled away trying to see the up side– that my fries must be the freshest damn fries that anyone has ever received. Not s’much. The box wasn’t even that full and the fries lacked any flavor besides oil. That’ll teach me.
All in all, it took 20 minutes for my one thing of fries, when I was initially the only person here. In that time, I could have been home and already falling asleep with a hot pocket in my mouth. Never again, lesson learned.