Germain Honda, Service

My family and I have been using this Honda dealership for years one of the main reasons is the service department. We always get great and fast service when we go in. The other reason is Lee in the service department he is the best service guy they have! He goes above and beyond for a customser needs. If he was to leave I would go where he goes! As of now I only go when he is there! Love him!

Awful. Terrible. Worst service ever. I’ve had other bad experiences at Naples Honda but this one is actually worth writing about. Took my car in early on a Saturday morning for a simple oil change. I was told it would be in and out fast. Over an hour goes by. Nothing. I look out the window from the waiting room and see my car in the parking lot. I ask the service guy how much longer it will be, (assuming it was done). To make a long story short, the guy who originally took my car parked it in the wrong spot, never took my name (I’ve been going here for years simply out of convenience), and turns out they did absolutely nothing. I was waiting over an hour while my car sat there, forgotten about. The guy who originally took my car denied that he ever took my car in the first place, yet someone put the protective plastic covering on the seats and floor protector down, and they keys were still in the car! Frustrated and on a schedule without time to wait yet another hour I decided to leave and come back monday morning. My Saturday morning was wasted. Rubin apologized and said come back monday morning and he’ll take care of it. I get there 8am Monday, again it took over an hour! They were not busy!!! I bought my last 2 cars from Honda. I started my car shopping at Naples Honda, (again, out of simple convenience), but after being spoken down to repeatedly and dealing with extremely pushy salesmen, even after repeatedly saying I was only looking I decided to take my business to Fort Myers Honda instead. Fort Myers beat Naples prices twice and gave 100% more professional service. Naples Honda, you already lost 2 car sales from me and now you’ve officially lost another customer. From now on I’m taking my business to the local mom and pop shop. I advise everyone else to do so as well. Or drive to Fort Myers Honda. It’s worth the time.
I won’t be wasting any more Saturday mornings and hours missed from work waiting for these amateurs to figure out what they’re doing.

I was in Naples from out of town and needed work done to my car. Everyone was very nice and took great care of me.

I’ve only used the service part and they’re great. Great service. Very friendly. Free Wi-​Fi and have a great coffee machine. Set up an appointment and you’re good to go.
The last time we road-​tripped to Florida our Odyssey van developed a really bad rattle about halfway down. I immediately took it in, they sent a technician out with me to hear the problem. Turns out a bolt had rusted out on the exhaust heat shield, and the lower engine cover was missing a few fasteners. They fixed it in less than 20 minutes and did not charge me for it!