Marissa Collections

It’s been quite awhile since I’ve been to Marissa Collections, but I used to buy lots of shoes here while on vacation. They always had excellent sales on shoes as well… I remember once scoring a $ 650 pair of Oscar de la Renta heels for a little over $ 100!
As a young teenager I used to love coming to look at the evening gowns and dreaming about wearing one! I wanted nothing more than to try on every single one and sashay around the store!
I’ve never had a problem with customer service… they’ve always been pretty welcoming and helpful. They were always very attentive to what specifically you were looking for and trying to help in the best way possible.
Oh, and I’m not sure if they still do this, but whenever you’d buy something they’d send you a personalized note in the mail. I always thought it was a really nice touch… they’d remember my name (which I’m sure is in a database, but whatever), and things we talked about like school/​work or my home life back in Ohio. One was sort of like this: «Hi Jackie! Thanks for coming in to Marissa Collections recently, and I hope you’re loving your Valentino clutch! Hope you enjoyed your vacation in Naples, and good luck at OSU this semester! It was nice talking to you! Sincerely, _​_​_​» I feel like you don’t get that kind of customer service at most places, and I hope they’re still doing it.

I found a beautiful Brunello Cucinelli sweater on sale while shopping on line at Marissa Collections. It was 40% off. By the time I was checking out the price became regular. Since it was a last year item I called them trying to see if perhaps it was in error and got an unresponsive employee who was absolutely unhelpful on the phone. She could neither explain why the price went up neither she could answer any of my questions in regards to why this happened. It felt I am on a phone with a thrift store representative, not a high end boutique. I will never shop at this place again. Back to Neiman Marcus and Saks for their great customer service.

One star. Just one …

I adore stopping in whenever I’m in Florida visiting family. The store boasts my favorite designers including Irene Neuwirth, Givenchy, Michael Kors, and Ohne Titel. Always find something worth splurging on.

I’ve heard only great things about Marissa Collections and when I visited FL a few weeks ago — I had the chance to visit their store and it was incredible (to say the least). The stylists really took the time to help me find my perfect size /​style etc.
Then I found out they had an online store and man, that’s it. Life is complete.

Crappy company. I ordered an item for Christmas with next day shippig and it took 3 days no refund or no help. Customer service did not call me back did not resolve the issues. Bad company. Ripps people off. I unsubscribed to their emails 3 weeks ago and still get the emails. Company web site is childish and does not work. Bad run company, bad pricing, bad customer service., They suck! Do not use them.

I’ve shopped with Marissa Collection’s many times. The service is always impeccable and if things need to be shipped or special ordered — it’s never EVER been an issue. Shopping with MC is like a throw back to what you expect from a speciality couture store. Love them!