Innuwindow

When we started looking for «bottom up-​top down» shades for new condo I assumed all Hunter-​Douglas places were the same. I found that Innuwindow was more competitive on pricing (in fact, the owner gave a discount if we would pledge the same amount for the Cancer Ride, really great on his part).
When the shades were installed they just weren’t right and we found we had, for a relatively small fee, the option of exchanging them for a shade which would work better. The replacements arrived and I was so impressed with the care that their installers, Tim and Chris, displayed in making sure they were right. There is never any sense that they need to get on to the next job. They are very thorough.
There have been a couple of bugs in the electric motor controls but they have been fabulous is following through even to the point of getting a Hunter Douglas representative to look at them.
Things aren’t perfect (that is a HD issue) but the service from Innuwindow has been well up to the mark.

I was very pleased with my experience with InnuWindow — they carry quality products and their services are superb. They will do everything to make it right for the customer, and Rick was great when consulted for design ideas!

Innuwindow? A name that suggests disparaging insinuations will be made about you while you’re shopping for window treatments? Not funny or even clever.

My mother and I stopped in Innuwindow yesterday afternoon ready to place an order for a custom shade for our newly remodeled bathroom. We were treated rudely enough to warrant a Unilocal review. The woman working yesterday afternoon acted as though we interrupted her lunch when we arrived in the store. Not only did she not ask any questions to help us narrow down our search, but she didn’t direct us at all to what would be available/​best fit for our new bathroom. Maybe this salesperson didn’t deem us fit to be shopping in the store because we were in gym clothes? Whatever the case may be, the customer service was absolutely horrible, and was downright embarrassing. We couldn’t have left the store fast enough, and we won’t be back. The man standing at the counter as we clearly left in a huff didn’t seem to be phased at all, so apparently this must be a common occurrence. Spend your money elsewhere! Why deal with horrible customer service when wonderful treatment is so readily available these days?

In speaking with Jeff K about a request for a very small refund, I did not feel he was at all professional or customer satisfaction oriented. I will not purchase from this company again.
I notice that Jeff never says he is sorry in any of the negative reviews. This was my direct experience of him as well.

This update is in response to Jeff K. comment which may confuse potential clients of InnuWindow and persuade them that it worth to try this company. First of all, I’d never write such a comparison without being 100% sure that I’m comparing precisely them same products. So, all the products and all the specifications are completely the same. The only difference is the numbers after $ sign. Again, the only competition InnuWindow wins is in terms of appetites. It is clear that all the words regarding ‘repetitive business’ and ‘best experience’ don’t make any sense since there is no way InnuWindow can prove it. The only thing which is of importance is feedback since one can look at that. And here I don’t have to say much — everything is more that clear for all Unilocalers. There are two ‘fishy’ 5-​star reviews from Unilocalers with just one review each while experienced and trustworthy Unilocalers gave one and two stars. That’s where consumers have to look at!
PS. That’s not the end of the story about appetites. Initially I decided not to mention it in my first review, but Jeff K. basically forced my to write it here now. Besides Hunter Douglas, we were also shopping for motorized drapery rods. Mitch offered us Somfy brand. As one may guess, we ended up with another retailer for precisely the same brand. Why? Again, because of appetites: InnuWindow price was 60% higher this time! Hope, this made everything clear now…

This is a great co to do business with. We had bought a number of Hunter Douglas shades 5 – 6 years ago. The pull mechanism on one broke. They sent it back to manu for $ 10, and manu sent us a new one but (a) the head rail size was different and (b) they forget brackets. AS there are two windows side by side, different head rail sizes was a problem. Innuwindow had manu send us another shade and sent someone to the house to install both at no charge. Talk about staying with their customers! Great service.

I did my whole house with InnuWindow The service was phenomenal. Mitch, the sales rep is very product savvy and his measurements are extremely precise. Chris, the Installer, is a real pro. Thank you, Innuendo Window for the great service. I couldn’t be happier with the experience.

I am a local Designer and I have used Innu Window for YEARS! I have not only used them with numerous clients (both commercial and residential) I have also used them for my own home. Innu Window has always provided my clients with professional and responsible service. Any time there has been a problem — even, in one case, one year after installation — they have bent over backwards to make sure the problem is fixed to the clients — and to my — complete satisfaction and in a timely manner. I have lots of options available to me in this industry and I will always choose the ones that have the highest standards of customer service first. I pride myself on having high integrity and I expect the same from my vendors. Innu Window, Jeff and the entire staff, have proven to be that type of vendor for me.
All of that before even mentioning the up-​to-​the-​minute selection of fabrics and trends to show my clients. There is truly something for everyone in every price range.
I am a raving fan as are my clients.

Stopped by to get some rough prices for window blinds and treatments.
There is an array of fabrics and styles to select from. But of course it is pricey. For one room at about $ 500– $ 1000 for blinds and drapes it would have cost me too much to outfit one bedroom.
We want the automatic blinds wired into the room and the cost of that was in addition to the original quote. Ouch. And then to learn they may not back up their products. Mmm doesn’t give me a good taste and I am not reviewing food.

I had the worst experience imaginable with Innu Window. They appeared to have a nice variety of options and relatively knowledgeable salespeople, but when I purchased an expensive custom blind that the salesperson assured me was durable and high-​quality, what they delivered broke after 3 weeks.
Moreover, neither their technician nor the store owner bothered to understand what went wrong, they simply let their manufacturer deal with it — and were totally unresponsive. What they returned to me over a month later was simply taped together with a couple pieces of scotch tape, and clearly unable to last another 3 weeks. I had the technician take it back.
After much argument, the store owner reluctantly and quite rudely gave me a refund.