Macy’s

I like shopping here. The selection of clothing is excellent. I like going to the perfume area, It’s like shopping for liquor. Kind of elegant. They have friendly personnel and they smile at you, as it should be done.
The store is clean and well organized. I went by the purse department and all the women’s purses where nice and neat. I was choosing a purse for my girl. There was a pretty lady standing there and she ask me if I needed help. I told here that I was just looking. She was tall and beautiful with a lot of class. I guess this was her department. She kept it in pristine order. Not easy when women are shopping. They go nuts and throw everything around… crazy!
I do have one complaint, and that is from the kitchen wares section. Their selection for Espresso Machines is terrible. You would think that Macy’s was big on cappuccino machines, being who they are and everything… not the case for this store location anyways. Maybe, I have to go to the one in Mission Valley.

This Macy’s has a great selection of makeup to choose from, Clinique, Estée Lauder, shiseido, Lancôme, clairins, Anastasia, benefit, tarte, ect.
The girls who work here are all very helpful in the makeup department.
They have a shoe department for men and women also they added a bed department.
They have nice dresses for formal events also have cute shirts too.
I like this Macy’s when it’s on a Monday or Tuesday other then that this Macy’s gets so busy on Friday-Sunday’s.

I just went to their male department to buy some shoes.
I waited a long time to get helped which was no problem because there was only one girl helping the one customer in front of me. However, after maybe like 10 mins, another guy wearing the same uniform as the girl came, I was obviously standing in line and I asked for a certain shoe size to what he came back and said: «this is the last shoe we have» and walked away. as he’s walking away I asked him, so could I get this? and he was like, that’s the last shoe. I did not get the other one JUST IN CASE I DID WANTED TO TAKE IT, he walked away.
After a while, I settled for a pair and the girl of course helped me and I she apologize for the wait, which I understand and that’s not what the problem was. The problem was when I was walking away, I saw exactly what I was looking for and came back to exchange it. By this time, Anthony helped me and he was just very serious… he barely acknowledge me or seemed interested with the transaction. He took the shoes, scanned them, put the receipt in the bag and barely said Thank You.
I had never have any issues in any other departments within the store and I would have given them a 5 star rating, However, after 2 bad experiences I don’t think I will be coming back. There are plenty of other stores in the mall and other Macy’s around as well.

Took my goddaughter shopping here… This Macy’s needs to be upgraded. This location doesn’t have that many selections like the one in Fashion Valley and UTC. Anyway… the associate that helped us in the little girls department was very friendly… she was good at suggestive selling LOL it made me laugh. Any way my niece loves her outfits.

CLINT, the Operations Manager here is nothing short of amazing! I ordered an evening dress online last Monday with Premium shipping for arrival by Thursday. My company party was the coming Saturday. I came to realize that on the Thursday that I was expecting to receive my dress, it was JUST shipped to me with a delivery date of the following MONDAY — after my company party. This was not going to work out since my company party was 2 days away, Saturday. Many reps were not willing to help me or find a resolution to my problem, even after knowing that there was an error on Macy’s end. I did not have enough time to find another dress nor would be successful to find the perfect one. I was on hold with many different Macy’s customer service reps. My total phone time with Macy’s lasted 4.35 hours! Long story short, I was patched up with Clint. He managed to track my package, contact the courier and have ensure me that my dress would arrive the next day. He also kept me up to date with phone calls letting me know the status of my package. He also offered to refund me the Premium shipping fee I originally paid. It is now Friday, 2:35 pm in Montrose, CA and I HAVE MY DRESS for my company party tomorrow! I almost gave up on Macy’s Customer Service. This company is very lucky to have Clint as one of their managers because he truly went way over and beyond for me! Thank you Clint of Macy’s Plaza Bonita!

This goes for the Michael Kors WATCH Employees. Today I was shopping with my Mom and we were standing by the Michael Kors stand for 10 minutes, waiting for the tall Asian lady to assist us since the other employee was ringing someone up. When she finished with the Customer she looked and came towards us and told us you need to sign up on the list. I guess there’s a service list but we didn’t know because there’s no sign that we have to. Then I decided to call and the same employee pick up the phone and I told her I would like to speak to a manager instead of her telling me to hold on she hang the phone. Really? Macy’s? This is your standard of Customer service especially during the holiday.

Poor customer service!!!, I experience VERY RUDE customer service at Macys Plaza Bonita on Sunday 11−29−15. I was at the checkstand at 3:25pm with my 16 yr old daughter to purchase some finish Jewelry, a sterling silver necklace, «We are Ohana» with a Hibiscus flower in the middle, made by Disneyline. We stood in line at the checkstand and we were the 2^nd customer in line. When the female Hispanic clerk finished with the customer in front of me, the clerk walked away from the register for 1 minute and then returned and told us someone else will help you. I was VERY UPSET because I was waiting in line for about 15 minutes! The clerk then walked away from the checkstand area! No body helped us, I then turned around and saw another register and asked another female clerk if she was open? She replied, Yes. I walked 2 steps towards the clerk and the clerk turned away from me to help another customer!!! At this point I was VERY UPSET!!! I told my daughter, lets go nobody wants to help us! I then stated to the female clerks, «You people are RUDE and STUPID!!! A female clerk said out loud VERY SARCASTICLY, «Have a nice day, Ha Ha!!» Those Female employees all had a BIG GRIN on their faces and were laughing at me! I called the store 10 minutes later and complained to the Assitant Mgr. Maricela as to what happened to me and my daughter, Maricela said she would address the Problem TOMORROW! Wow I was shocked! She should have addressed the problem immediately! No wonder the employees are rude! There’s NO SUPERVISION!!!

I love shopping at Macy’s. Who doesn’t? I like it when they go on sale for clothes like Calvin Kleins, Michael Kors, and INC. and of course the shoes. I don’t buy purses here I go to the outlets. But I usually buy here my Lancome make up. I like this store because it’s close to my work 5mins away that’s convenient ! Friendly staff too they know me at the Cosmetics Dept lol. Darn it! Feels heaven! They finally have my Urban decay cosmetics and Too faced & Anastacia as well. Welcome new beauties!!! You can try samples as well

Came here to look around. I have a Macy’s credit card and that can be dangerous for me. I can easily spend so much money but luckily they have discounts.
I purchased a Shopkins toy for my daughter, a pink tan top that was reduced to $ 2.89 for my daughter, and Godiva chocolate bars that was buy one get one half off. I couldn’t resist the chocolates. I got milk chocolate with almonds and a dark raspberry chocolate! Yum! The Shopkins toy was around $ 14.00. My daughter was happy and excited. Total came out to $ 25.00.
The lady who was working the register near the kids department was super sweet and nice. She made conversation which is always nice. She gave me another coupon. If you spend $ 50, you get $ 10 off. It has it’s advantages by having a Macy’s credit card. I managed to find some cool stuff. I will have to come back. This store isn’t as busy on the weekdays than on the weekends.

Darn you one day sale!
Stopped in to grab my honey a pair of shoes she had been eyeing up and walked out with 3 huge bags and a huge box with a handle.
In the men’s shoe department we met an extremely helpful woman and I neglected to get her name. She was very helpful though and made sure we had everything we needed and kept checking on us.
Then we headed to the kitchen section, where we found a huge clearance table and Mary Jane from the mattress department.
Thanks to Mary Jane, we spent way too much money… and saved even more! She made it way too easy by coming back and collecting our finds ever few minutes causing us to move freely from one area to the next gathering more goodies as she pointed out other things we might like. Quite the sales woman! Keep up the good work Mary Jane! Our kitchen is fully stocked and we’re loving all our new goodies!

I went in to return a bag and walked around to each department to see what I wanted to exchange the bag for. Each department did not greet me. Since it was mid morning, most of the workers were more concerned with paper work and stocking merchandise. I also heard a worker complaining on the phone about what she had to do on her shift. Macy’s should be one of the best stores at Plaza Bonita but the customer service does not make it worth while to shop. I went to the Fashion store instead, and realized that I would rather shop there if it wasn’t so far from my home.

Had a great experience with letty. Thanks for taking care of the groomsmens. Last min help and very appreciated.

There’s a reason why this location has less than 2 stars…
Their customer service sucks! If you are the CEO or hiring manager at this store, please hire the correct employees. One’s that are friendly, smile, and not pushy.
During our last visit, the gal at Clinique was not helpful at all. I can keep rambling on, but I don’t want to bore the Unilocalers reading this review.
I love Macy’s, but stay away from this location!

Don’t go to the Sunglass hut here. Their service is very bad and slow. Only one person working and they take f.o.r.e.v.e.r.

Worst restrooms I’ve been to horrible. You would think bc this is Macy’s they would take better care of their facilities for their valued shoppers. On my this restroom seriously needs to be disinfected! Horrible!

Three stars because the staff is fairly professional and friendly. That said, this place is really dirty, old and in bad need of a remodel. I’m actually surprised that Macys lets this place stay this beat up and nasty. I actually saw a Target shopping cart in the store. Yep– pretty ghetto.

Worst customer service ever. Tight aisles and messy racks. The shoe department is a disaster zone. Clueless cashiers and rude management. The ghetto of any department store I’ve ever been to.
If I could give a negative star, I would. One star is too many.
Never going back. And when I say «Never going back», I mean it. Just ask Denny’s.

HORRIBLE, HORRIBLE service! My transaction at the women’s shoe department took 20 minutes because the cashier had to ring me up 5 times. then ended up charging me more than what she had first stated. I asked her why, and as she had said preciously, she didn’t know! She asked someone else and turns out she had pressed the wrong button, the first 4 times. She had pressed the button that I did have a Macy’s card when I didn’t. So after spending 20 minutes with the same incompetent employee, why the hell wouldnt Macys put importance on the customer service aspect of their business and HONOR the first total amount that that employee had quoted me? It was only 15% less… but no, even after speaking to the manager there, I had to pay the new total amount. This whole experience was BS. I will much rather spend my $ at better stores with similar products, such as Nordstroms. I bet this would have NEVER happened there.

This review focuses on the Men’s Dept.
Reasons to go:
1) They sell Sanuks. If you don’t have the time to wait on buying these awesome shoes online and waiting on shipping, then get satisfied NOW. They have a good selection to choose from and they aren’t way marked up.
2) Cologne. Their selection is amazing and is the place to go if you need a bottle of something popular without waiting for online shipping or risking a broken bottle.
3) Dress shirts. I am an XL tall. These are hard to find but this place has plenty of them!!!
Reasons to avoid:
1) Mark up. Everything in the department is marked up. You are paying for the convenience of buying the desired product right then. Mitigate this by looking for their sales (that are usually unadvertised… ask an employee when they are coming up because they don’t get paid enough to keep it a secret) and online coupons.
2) Sales associates. They seem to be undermanned and have a high turn around. When they are present, they are being tasked to do many things on a mental check list so helping the customer becomes a low priority. If you are like me, this isn’t a big deal because you are a big boy and can find your own stuff. To some people this may be a turn off.

I have a soft spot for retail workers since I was one for the holiday season a few years back. This is a review based on their customer service. I don’t particularly shop here because their clothes are not my style. Went here on Black Friday when it first opened at 12 AM and boy was it was crazy. So many people and I honestly give props to the customer service people for staying sane. I went to three departments.
Jewelry — I felt like I was being spied on by a hawk to be honest. I know there was a lot of people there and I’m sure theft is a problem on busy days like black friday, but I don’t appreciate being watched like I was a thief, which I wasn’t.
Shoe — I got here pretty quickly and grabbed a pair of shoes almost within the first 5 minutes. The customer service people there were quick and their streamlined process of waiting in a line along a blue strip worked fairly well. Also, as a note, try to remember the person’s name that helped you in the shoe department. I believe they get some sort of commission.
Men’s department — extremely friendly cashier. I was pretty tired from shopping and waiting in line and she was just this ball of sunshine who brightened my night.