Elements Massage

As always Elements Massage Needham rocks! I have been a very satisfied client for over 2 yrs now — the staff is professional and courteous. Each therapist has a unique style and technique, so it is important to match your preferences and needs to the right therapist. Yesterday, the massage by Mysha — one of the new therapists was phenomenal! She has the strength and technique to apply deep tissue massage, but can also go gentler when the client requests it. She is attentive and very thorough. A wonderful experience and I cannot wait to go back.

Very good massage, but hectic reception area kills the relaxing vibes.

I’ve had several great experiences here and wanted to make sure I left a review before I move out of the area. While on my first visit, I did wonder how the interior would be– after all, it’s between a deli and a 7−11−− but they have done AMAZING things and the interior is pretty, soothing and understated. I’ve had good experiences with every therapist I’ve seen there, but hands-​down, the best massage I’ve had in the area was from Leslie at Elements. He is fantastic, and the two times I’ve been able to see him have been not only relaxing, but have been extremely beneficial afterward, eliminating pain and discomfort. Highly recommend Elements Needham and VERY highly recommend Leslie!

After years of having awful knots in my back, I was so happy to see that this location recently hired a trigger point specialist, Mary Anne. My massage with Mary Anne was amazing– she not only got all of my stubborn knots out, but she also taught me about my muscles and about what was causing the knots. When I mentioned that I also suffer from migraines, she took the time to give me a self-​massage régime for releaving the migraine pain. I left feeling relaxed, but also educated. Such a great experience!
The customer service here is also wonderful. Matt is so friendly and genuinely wants a relaxing experience for his customers, which I really appreciate. After only 3 months of coming to this location for my massages, I can already say I wouldn’t go anywhere else.

While the massage therapists are great, the front office staff makes it a stressful experience, completely nullifying the relaxing massage. They try to get you to become a member, which is their thing. I get it, but I really hate the sales pitch. Worse than that, when I canceled my membership in person, they never processed it and kept billing me until I went in for another massage with a gift certificate a few months later. When I checked my credit card statement after canceling AGAIN, there were no credits, but more pending charges. I called the receptionist and she was extremely rude and laughed at me. She then hung up on me and wouldn’t answer the phone when I tried to call back to rectify the situation. I feel badly for the massage therapists because it’s not their fault that the front of the house is so unprofessional. The manager has since contacted me, asking to be of help to give me a better experience, but I haven’t had the opportunity to give it another go.

Don’t let the strange location fool you– it sits in between a gas station and a deli. But as you walk inside, the waiting room is inviting with comfy chairs and a fireplace. Reception was friendly and attentive. I was able to book a last minute massage on the same day. The rooms are clean and serene, Shannon was my therapist and she was amazing. The bottled water and chilled peppermint patty at the end was a nice touch. Can’t wait to go back.