Veterinary Associates Of Westville

My pets have been patients here for a number of years and I couldn’t be happier with the care they receive. When my Kitty was diagnosed with diabetes, we were given numerous hours of support. My three are all older and are handled with such gentleness by both vets and vet techs. I highly recommend them for their compassionate care!

I highly recommend Veterinary Associates of Westville. All of our animals have received excellent care there. When we had to put our beloved cat to sleep a few months ago, Debbie, one of the vet assistants, called ahead and made all the arrangements for us. Dr. Kaufman was extremely kind to us and allowed us the time we needed to say goodbye and was available with a hug and kind word as well. A few weeks after, we received a note from the University of Illinois Vet School stating that a donation had been made in Buddy’s name by the Veterinary Associates of Westville. I was completely stunned by such a generous and thoughtful gesture. Words cannot describe how that made us feel. I have told everyone I know about this and have encouraged them to go to Veterinary Associates of Westville as well.

I couldn’t have higher praise for Veterinary Associates of Westville! Our cavalier king charles spaniel Scarlett has received exceptional care there. Dr. Kaufman, our vet, is patient, knowledgeable, answers all of my many questions, and has a great, calming way with our dog. The vet assistants are also really great and attentive. The facilities are clean and welcoming and staff is friendly, professional, and clearly animal lovers. I recommend Veterinary Associates of Westville if you are looking for a trusted vet in the New Haven area.

Requested three times for them to mail my dogs records since I moved to California each time they said they will snail mail it and I still have not received them. Unprofessional.

I have owned Veterinary Associates of Westville for 40 years. We strive to provide compassionate care for our patients each day. When you see a critical review it must be evaluated looking at all the evidence. On Google, we have over 35 reviews with a 4.7 rating. I routinely survey our clients to insure good service is being provided. Dr. Kaufman, Debbie, Jackie, Molly, and Mary all strive every day to provide the best care possible for our patients.

I’ve been coming here for about 5 years with a variety of different pets and rescues. I feel torn about how to review them because they have the worst receptionists/​office staff I’ve ever encountered, but also some of the best veterinarians.
So you need to ask yourself what you’re willing to put up with for consistently good care. The receptionists (who also act as technicians?) will put you on hold for ten minutes or more, or put you on hold and forget about you. You may sit in their waiting room for over 20 minutes past your appointment time (this is pretty standard) but they may also keep you waiting for a long time after your appointment trying to pay them. One of the receptionists is incredibly unprofessional and will sit there making you wait through her personal calls and staring at paper before being willing to acknowledge your existence. This is also the one who has the audacity to argue with you when she has really messed up and endangered the well being of your pet in a pretty obvious way. She was directly responsible for the death of a very sick animal I was bringing in.
Overall while I have always loved the vets I had here (though the turnover has been high), the staff is a deal-​breaker for me. They have a very SoCT «not my problem» attitude that is just intolerable and dangerous in this kind of customer service setting.

I too enjoyed that this was a small office and very close to our home, however I will never go there again. We had been there a few times for shots and checkups yet when I called with a concern about my puppy’s ears, it was never returned. (Luckily we found an ointment which solved the problem without a visit.) Two weeks later, we had an appointment to spay her at the hospital they are affiliated with in North Haven. When I arrived I was troubled to see that my personal information they sent over was incorrect and shocked to find out that what they told me was going to be a $ 350 procedure, was in fact $ 600. Ridiculous! Beware of unretruned phone calls, errors, and inaccurate quotes.

Love this vet. We are new to town and they have been amazing with our two English bulldogs. It’s a small practice, which is actually quite nice, and I was pleased to see that they don’t nickle-​and-​dime you to death, as some vets are known to do.