Hertz Rent A Car

I attempted to return my car yesterday at 10:03pm. They close at 10:00pm. I COMPLETELY understand that I was too late to return the car, but thought I was close so might as well try. Again I understand it was past 10pm and that was not a problem because I understand the line must be drawn and I respect that.
However, the man (Hertz Employee) working in the garage could not have been ruder. Yelled at me. Told me «You are too late! Five Minutes! We are Closed! Closed!» Then proceeded to close the door in my face and walk away from where I was outside. His actions were aggressive and rude. I have been a loyal customer for 4 years and after that I am not sure I will be back with Hertz. Unprofessional, rude, and aggressive is not the customer service I expect.

Absolute worst hertz rental spot in the city. I’ve gone three times expecting a different experience — which I’ll fully admit was my fault.
First of all, especially on the weekends — it takes FOREVER to get your car. Currently writing this review while waiting to speak to the receptionist — going on almost an hour, with a line almost out the door. There are two women working who seem nice enough, but decided to not explain at all why everything was taking so long. Instead they talked about potato chips. Who’s ever responsible for bringing the cars down the elevator are unnecessarily taking years to accomplish anything.
Do not recommend this place whatsoever.

I reserved an intermediate car originally, when I arrived at the location I asked for an upgrade because I knew the intermediate would be too small. The representative brushed me off and said these were the only cars available and went on to look at her screen, I repeated «I want to upgrade, I will pay for it» she brushed me off again saying «this is an intermediate car». I couldn’t believe this «customer sales rep» she didn’t even offer insurance just gave me the keys to the car. She treated me like she was doing me a favor not like I was paying for a service. I took the car because I didn’t want to waste my time but I would never book from this location again! Too bad there were no available cars at the West 95^th St location those guys are a gem!

i rented a compact car, and received a mini mini car. i told the attendant that i was nervous driving it, and she exchanged it for a full size. then she charged me an addition $ 100. i asked for anything less expensive, and she said this was all they had. i find this hard to believe. i took the car, my mistake, and returned it 15 hours earlier than expected. the price was the same. when i called hertz to complain, they said a supervisor would call me back in an hour. that was 2 days ago. what horrible customer service. never again !!

This location is the worst. When returning their cars, customers create a log jam on the street for tens of minutes. This makes everyone irate and is ruining the neighborhood.
If you are a customer, get ready to wait up to an hour to return your car.
If you are coming from the airport, the staff let the bus’s block traffic so you’ll probably wait at least an hour to get your car.
This location is the worst.

All you need to remember is: THIS IS THE GARAGE WHERE AN ATTENDANT DROVE SOMEONE’S CAR INTO AN OPEN ELEVATOR SHAFT! Miraculously, he wasn’t killed. Here is the New York Post’s story on the incident:
Manhattan, New York — July 17, 2012
Two people were injured Tuesday morning when a sport-​utility vehicle fell 40 feet to the bottom of an elevator shaft in a Manhattan parking garage.
The New York City Fire Department reports the accident occurred at the Hertz Rent-​A-​Car garage at First Avenue and 76^th Street when a parking attendant drove the SUV into the elevator on the fifth floor. However, the lift reportedly was not there, and the vehicle plunged to the bottom, landing on its roof.
Two people, including the attendant, were reportedly injured in the accident and were taken to New York Weill-​Cornell Medical Center in stable condition. Their names were not released.
The accident remains under investigation.
This is the WORST GARAGE IN NEW YORK CITY! RENT AT YOUR OWN RISK! IT IS RUN BY ABSOLUTE NUMBSKULLS.

I have used this Hertz outlet for about 15 years and have never had a bad experience. The many, many cars I have always been there waiting and the (mainly) women at the desk have always been cheerfully willing to find a free upgrade if they had one. They frequently offer me spontaneous tips on how to get the best cars at the cheapest prices and make the whole process quick and painless before you zip off. Whenever someone left something in the car I would get an immediate call saying me they were saving the item and I could pick it up when it was convenient The one time I complained (because of a malfunctioning Zip Card thing-​ee) the manager gave me certificate for a $ 50 discount on my next rentalI. I can’t recall another business (let alone one that is part of a chain) where the service has been so flawless. I have seen staff come and go but do not remember seeing a sour face among them. One of their staff, Brenda (whose last name I unfortunately can not recall) is a stand-​out. Renting from he is like renting from your (or at least my) mother. She is behind the counter talking on the walkee talkee to the garage staff and watching over you to get you the best car she can. I am not one to give glowing reviews, in fact most of my views are complaints about bad service so it occurred to me that I should let Unilocal people know of a place that is a little gem of civility in this cold city.

I have rented from several Hertz airport and Hertz Local Edition (HLE) locations throughout the US. I have found this HLE to be reasonable in processing my rental needs. I have been treated fairly by the staff with very little complains. The car options are limited due to the space constraints compared to the airport locations which has a large footprint. Cars at this location tend to be on the mid to high mileage levels. You should considered renting a car from LGA or JFK if low mileage is important to you. They do their best to keep the cars cleaned and fully fuel but it is not always the case. This place can also get very busy during high peak times and delays are expected even for Gold members. There is no Gold Member Board or pick-​up area. You should factor extra time if you need to be somewhere at a certain time.
This HLE shares the space with another tenant that provides parking services. Do not get them confused with the Hertz parking staff. Upon the return of the car, make sure you note your return mileage and also the fuel level. You will need to give that information inside the office. This HLE (almost all in NYC) does not have onsite personnel to check you out when returning the car. All of this will have to be done inside the office.

Since the previous manager left this location has gone from stellar to… let’s just say frustrating.

BEWARE! DO NOT RENT FROM THIS LOCATION!
My car reservation was for a full-​size car at the New York — East 76^th St. location. When my friend and I got there this morning, the woman at the counter asked me if I wanted to upgrade to an SUV for an additional cost. I said no as my Free Rental Day coupon only covered up to a full-​size car. She asked if I was ok with a mini-​SUV at the same price of the full-​size car so that we can get out of there faster, and that it would still be covered by the coupon, and I said ok. Then she asked us if we were getting the insurance, and I said I only wanted the basic, which she said was $ 20+ (I forget the exact price).
Then she asked if we wanted to prepay for fuel at $ 3.99 per gallon. My friend and I discussed it, and we decided that $ 3.99 is okay, and we would just fill it up if we found a gas station on the way back that had a lower price.
When we got the car, it was a Chevy Cruze, which is a compact car, not a mini-​SUV, but since it was a free rental anyway and we’ve been waiting a while before we got the car, we just shrugged it off.
On the way back, we drove by New Jersey and saw a gas station along the highway that sold gas for $ 3.65, so we refilled the tank and paid $ 12 as we used barely ¼ of the tank. (Keep in mind that this is a Chevy Cruze, a compact car that has maybe 40 or so MPG.)
I dropped my friend off at the train station and then I returned the car at the same location. When I got the receipt, I saw that I was charged almost $ 100 even though I used a Free Rental Day coupon and was only supposed to pay for taxes and insurance. I looked at the details and saw that there was an additional charge of $ 57.
I asked the woman at the counter (it was a different woman) what that was for, and she said that I prepaid for gas, which was at $ 3.99 per gallon and it had a full tank.
Now that wasn’t how it was explained to us. There was no mention by the woman who processed our rental that we would be paying for the full tank, and no advice to return it empty. She just told us that it was going to be $ 3.99 per gallon, and we understood it to mean that they would refuel and charge us for the gas that we used. We were definitely NOT informed that they’d be charging us for the full tank, and they did not advice us to return it empty!
When I told the woman this, she turned to her co-​worker and told her that she was not dealing with this, and she left. Her co-​worker told me that since I used 120 miles, I have to pay for the full tank of gas– $ 57!– on a car that I returned with the gas gauge on full! I tried to argue, but she said that this should have been explained to me, and that did I really believe I was only paying $ 3.99 for the full tank of gas?
First of all, I never said it was $ 3.99 for the full tank of gas. I understood it to mean $ 3.99 per gallon for the gas that I used, and I told her this. But she just kept saying that it she tells the customers to return it empty.
Well, she wasn’t the one who processed my rental in the morning, and that was definitely not mentioned to me!
And then she left, and I was there alone waiting for a few minutes. Then the second woman came back and told me that they’ll process a coupon for me to return the $ 12 I paid for gas.
I was so mad I couldn’t speak! As if I’m going back there to use their coupon! What a bunch of rude scammers! I’m never ever going to use Hertz again!

Out of all of the NYC Hertz ocations I’ve dealt with this year, E 76^th has the most considerate staff both at the counter and in the garage. I’ve certainly seen a change from this year to last in terms of how smooth things run here. They are usually professional, respectful, and I’ve felt they truly care about taking care of the customer. Other locations can have some terrible people to deal with who can honestly care less.
I don’t know how they cope with the high volume of horrific UES «dragons» that show up on a Saturday morning with their 4 coupons in hand asking why they can’t skip the line as they are gold members… no easy task when you compound this with the lack of cars due to the famous Hertz overbooking. I like this Hertz.

Service: Possibly the worst rental experience I’ve had. Like the ‘Studmuffin’ below, I was given the same treatment when I called about running late by 10 mins. I tried to justify it by thinking they were busy but nope, not a single other customer was there when I walked in. My ‘greeting’ was «reservation?» in a very rude tone. Both tellers were speaking to each other the entire time aside from asking for my license, how long I’ll need it for, and if I want insurance. I don’t need them to socialize with me but if they’re taking my money, I expect at least manners! The topic of their conversation was beyond inappropriate in front of a customer. Aside from one of the tellers eating and speaking with her mouth full, I got to hear about their boss, one of their boyfriends, corporate problems, and what the other was planning on eating for lunch. I got to hear all this during my 55 min wait while they processed my reservation. With a reservation and being the only customer in line should warrant a faster process, no?
Car: Filthy. If I wasn’t in a rush now thanks to the hour I spent there, I would’ve demanded atleast a clean car! They didn’t even pull the car out like every other rental agency does which again would have been fine if the exit for this location wasn’t onto a high traffic road. At the very least they could prevent people from parking directly near the exit so customers can see oncoming traffic or one of the employees could do this job. It is their car afterall. A customer had come in shortly before I was leaving and (understandably) was angry after he was given a car notches below the ‘luxury’ brand he reserved and was paying for. Their excuse? They don’t have any luxury cars available. Em, what is the point of making reservations again? He even offered to wait while they bring one from a different location (which they refused) and his demand to pay a lower amount for the car he was stuck with was rejected.
Price: I’m sure there are much cheaper options available but I chose this because it was a fairly last min need, I had no time to look for deals, and it’s close to where I live. Keep an eye on your bank account. 2 months after my rental I noticed a new charge by them and had to have them refund it. This billing error took 3 hours of playing the holding and transferring game on the phone.
Pros: Can’t think of one other than that the filthy Malibu I got had decent MPG for a day of driving in the City. That’s more of the compliment to Chevy and not Hertz obviously.
If I wasn’t in such a rush that day I probably would have not used them after the initial phone call. I’m very disappointed with Hertz. Even though this could be just a problem with the location, I would expect them to have higher hiring standards for the employees that have one on one time with customers and proper care of the cars they rent out aka what runs their business!
If you are considering this place, don’t. There are plenty of other rental agencies and branches in the City.

Run away! Avoid at all costs! This hertz is terrible. I made a reservation for this past saturday morning and I was running late, so I called and said I’d be running late. the lady simply said «it’s fine» and CLICK! Hung up. Nothing else. I didn’t even have a chance to give my name or anything. (and she didnt even warn me of what was to come)
I arrive and there is a crowd of 6 or 7 people waiting for their cars outside of the Hertz office, and in the Hertz office there is a line equally long at the counter. I enter and immediately see the woman who answered the phone, just clicking away at her computer while some poor sap sat watching her attempt to help him. As time passes and she’s still working with this guy, I realize everyone around me is on their phones calling other car rentals place. I text my g/​f to call other hertzs for me. The hertz lady answers her phone, and then puts it down, and says «they are sending more cars to us shortly». Someone in line asked how many, and she said «I don’t know, they just said they are sending more cars.» I realized they are out of cars!!! Some guy comes in that had been waiting and said he can’t wait, he wants to cancel his car, so she takes him at the front of the line and starts clicking away for him. The rest of us are just standing there like morons on our phones with other car places.
I was more people enter the office and I’m thinking great, these people will go crazy once they find out there are no cars for their reservation. Lo and behold, they ask if the cars have arrived yet. They had walked away while waiting!!!
Another hertz person comes out of no where and takes another couple and starts helping them find a car out at newark. I was at my breaking point, after waiting nearly 45 minutes and the line not moving… and luckily my girlfriend who had been on the phone with hertz from home (i texted her to call), called me to tell me another hertz in teh city had one car left. I knew with about 20 people standing around like idiots at this hertz, that there would not be enough cars for all of us arriving, and I would be stuck here for hours. Figured I had nothing to lose so I immediately walked out, hopped in a cab, and went to another hertz. They told me they were out of cars too, and more cars were on the way, but they werent crazy busy, they had more employees on staff, and they were kind and gave me one of their last cars even though they werent expecting a shipment of more cars for another hour.
This 76^th street hertz is the WORST. Avoid at all costs.

FYI I am not interested in the least bit of awarding these people a 1 star. I would designate them a label of shady, unprofessional scammers. You meet a lot of different types of people in NYC and let me tell you it behooves you to be prepared for ultra scamming scum that some how manage to slime up one day out of the blue and ruin an otherwise routine day, but sometimes you just let your guard down and that is when you get slimed. To be fair, and yes that unfortunately is the type of person I am, I am not sure who really runs this place or what their scruples are but its doubtful to me, judging by the people who work for them, that they would be any different (that is my opinion).
Let me set some precedent though, on one of the evenings of returning my rental vehicle I was unfortunately witness to an elderly woman screaming on her way out of this place. I did not think much of it because hey it is the myob mentality okay. Should have taken it as a sign or something.
Anyways fast forward to like yesterday when I returned my vehicle. I had the woman at the desk send over this guy to what I usually suspect is routine and they process me and I am right on my way. Not this time, this woman alleges that the vehicle I have has scratches on it. Seriously beyond baffled at this point thinking to myself what there is no way. I vehemently contest that I have no knowledge of these scratches. But of course this despicable woman listens not of one word but practically forces me to sign a paper for claiming there is damage all awhile assuring oh don’t worry your company will pay for this because its insured. WTF this car was not scratched on any time during my possession.
So here is my beef and I can smell something fishy that is my instinct. I travel for work and am a very cautious person. Let me tell you something this car was not in very good condition to begin with okay the ez pass was not working and I had requested specifically for a vehicle with one. I returned this car exactly the same way it was received. I definitely made myself clear but I have to think about myself and as a young woman yes unfortunately I was intimidated and was being manipulated by these frauds. I am not really sure what the angle was clearly they were aware that there was something wrong with this car and they decided make me a scape goat. I have to question this business if it is worth it to run this ploy on a customer who would have used your services often. Disgusting.

I always rent with Hertz and decided to rent a car here for a weekend a while back. Overall, the experience was just fine, although I am a Hertz Gold member so they are at least slightly nicer when they see that. It only took me a couple minutes to pick up the car, which was in good condition. Upon return, it was very easy as well — just told them the gas tank was full and about how many miles I had driven. Granted, the employees weren’t exactly «friendly,» but I got my car and returned it without incident which is no small feat with rental cars sometimes.
Also, I recommend opting for the approx. $ 9/​day for the LDW (damage waiver) insurance. Even if you have auto insurance it just ensures they wont hassle you over some small scratch in the door that was probably already there. Anytime I’ve gotten the LDW they never even look at the car at rental or return since they can’t bill me for damage. Granted, if there was something more than a scratch, I’d notify them anyway, LDW is just an easy way to avoid a fight over damage that could easily triple your rental cost.
I would rent here again for sure.