ABC Carpet

So this is the situation. Their website looks very professional so you give them a call. Their «scheduling dept» answers as they do not have an actual store. They wont give you a price over the phone, not even an estimate. They send over a guy who gives you a hard and fast sell. They charged me at least five times more than other companies and to top it off — they send your rug to another company to be cleaned, they don’t even do it themselves! They seem to have a bunch of different phone numbers and «locations» which is a red flag as well. Need I say more?

AVOID! AVOID! AVOID! We’re still waiting on a rug that was picked up 5 weeks ago (7 – 10 day estimate to clean) to be returned. We have called numerous times, but every time, the person who answers the phone says that «customer service» will call us back in 24 – 48 hours. We have only once received a call back, and were told that our rug would be delivered «on Wednesday.» Two Wednesdays have since come and gone. Still no rug, still no call back since.
The worst part is that the guys who came to pick up the rug had us prepay for the cleaning, so it now seems that we’re out both a rug and a couple hundred bucks.
Even if the rug does come back to us in better condition than it left, I don’t trust the company’s claim that «all cleaning agents we use for rug cleaning (NYC) are safe for the family, children, baby’s, pets and the environment.» I’m pretty certain that, if it comes back at all, we’ll be sending it right back out to be cleaned by a legitimate and reputable carpet cleaning business.
UPDATE: Our rug was finally returned, but only after several more calls and, at last, a threat to file a report with the BBB, a dispute with our credit card, and a suit with small claims court (which got our rug back to us within hours). It was cleaned, though by the looks of it, only on the surface, not the deep, two-​sided cleaning we paid for. I was going to add a star simply because the service paid for was rendered, but that is not actually the case. 1 star stands.
Note that this is the same company that can be found here, also with mostly negative reviews:

This was one of the most costly and negative outcomes I have ever experienced ! They could not come pick up the rugs fast enough and I was charged almost $ 800 to have two rugs «cleaned». (they cost $ 1600.00 brand new so this was half the price of the two rugs. However it took me several weeks and at least half a dozen unreturned phone calls to get them to deliver them back to me. The answering service (anytime of day) tells you that she can only «send them notes» she cannot get in touch with anyone directly. A guy finally showed up at almost 7:00 PM for a promised 3:00 PM delivery weeks late, and I had of course taken half a day off from work to sit there like an idiot for 4 hours. The rugs had ALL THE STAINS on them that they did before they left my apartment — they were merely surface cleaned — something I could have done for $ 10.00 with any generic rug spray from a super market or hardware store. When I called to complain, the guy ERIC could have scared less! Clearly from these reviews, they are used to lots of unhappy customers and ripping people off blindly — and they have a prepared a little speech that ERIC screams at you and the «no guarantee» speech that follows. DO NOT GO TO ABC CARPET to have you rugs cleaned unless you want to pay a shitload of money and be hugely disappointed. You all should be ashamed of yourselves to take advantage of people the way you do.

God awful company! I’m still waiting for a delicate and expensive carpet to be returned after FOUR WEEKS and two attempts at cleaning. The first time it was returned with a HUGE streak running through the carpet. First they tried to pass it off saying that it was an effect of removing dirt (no, dirt doesn’t come off in a huge straight white streak) and then claimed it was left over detergent (does no one look at the cleaned carpet? Is it rolled up still wet?) Now, I’ve been waiting for my twice cleaned carpet – at a huge cost – to be delivered and the «technician» keeps missing his own delivery dates and times. The main office has no idea when my carpet might be returned.