Banana Republic

I can’t believe I haven’t done this review. I’ve been shopping in BR since the 1970’s. At that time it was actual Safari Style Clothing. A lot of vests, jackets, khakis with all kinds of pockets. Jungle gear at reasonable prices.
I have stayed loyal to the brand. I slipped away in the 1980’s. Since I’ve been coming to this Flagship location I am a fan again. They are gradually returning to a more notable style. The quality is returning. The sale this week at 40% off is very tempting. If you text a number on your phone you get an additional $ 10 off.
This store is always neat and clean. The displays draw you in. They recently placed a lady manakin in the men’s department. Nice touch to show off ladies outfit!
The sales people are wonderful. I have spoken to many of them on various occasions. They know their product and they know the store layout. Always helpful.
I love the quality, style, store, sales personnel, and sales prices/​promotions. Nothing more to say but highly recommend this location!

Despicable service. The team is understaffed and sales associates try to help too many customers at once. I asked three different associates to locate a dress in my size and no one could help me. I located the dress myself on a mannequin yet no one could take the dress off the mannequin for me…

This staff here is as good as it gets. I normally shop with a trusted female confident but did not have the luxury of that this time around. I was shopping for a first date and am not necessarily the best dressed individual, but the crew in Rockefeller Center (I think Ashley and Terell) helped me venture out of my normal baggy jeans and try something more stylish. I had date this weekend who was definitely impressed with my new gear.
On top of that, I lost my phone on the way out; the staff subsequently dropped what they were doing and helped find it before my lunch break was up. Overall, I got advice, clothes I needed, and lost and recovered a phone all within 30 mins. I definitely recommend anyone passing through Midtown to drop by.

I visited this location for the first time after using the companies online reservation process. After receiving an email that my items were being held I arrived to purchase the items very close to their closing time.
When I entered, the staff was very busy straightening products and merchandise on the floor. I must say I am not used to having to seek out help in a retail store because most sales people are on you from the time you enter. However, the staff here were quite the opposite because they seemed to be trying to avoid all eye contact or any interaction. Maybe because it was near closing time?
But once I was able to corner a person on the floor she was very helpful and retrieved my items being held on hold for me. there was no line because the store was pretty empty so checking out was a breeze.

Back in the day, I used to be really into those Banana Republic t-​shirts with Indiana Jones-​ish designs on them. Whatever happened to those shirts? Does anyone remember them? I guess they don’t fit in Banana’s image anymore.
Not that I was looking for them here, but I was on a hunt for work-​appropriate pants at this BR location. I was already pretty shopped out after hitting a few other more hectic retailers on Fifth Avenue but decided to give Banana a shot. This neatly-​organized flagship boasts three floors, with women’s clothing on the main and second floors, and men’s clothing down in the basement. Women’s stuff on sale is also on the second floor.
Banana Republic in general is a little overpriced to me, but there was a juicy sale going on, 50% off dresses and 40% off other garments. I actually found a me-​esque dress for fall/​winter, suitable for work, so I was thrilled which made up for the fact that I couldn’t quite find any pants that were exactly what I needed.
When there was a long wait to use the changing room upstairs, the staffers told us that there was no wait downstairs which was thoughtful of them. I had no idea where the changing room was on the main floor but by a stroke of luck, I was following another defector, and she was able to locate it easily.
P. S. Bathrooms are in the basement, in the men’s section.

The biggest Banana Republic in the country. Wall to wall clothes, tables, and racks. Excellent customer service from all of the employees. I would like to especially point out Sherrell and Shay in the dressing room. They were very helpful grabbing different sizes or colors in the dressing room. In addition, they provided suggestions and honest feedback. We bought a plethora of items because of their superior customer service. At the register, Carolyn was a ray of sunshine. She was personable, upbeat, and very kind during checkout. I am always impressed by companies who hire personable employees. A kind and helpful associate goes a long way in the retail business. This store has a difficult task helping people from all over the world, who don’t always speak English. I witnessed several associates doing a superb job of helping the tourists. Great customer service, Banana Republic!

I like this location. I was here for their «re-​opening» party after they remodeled.
Selection: I like that they have a casual corner, sales section, petites and a seasonal section where they have been displaying jewelry but sometimes have specialty designs. They also have a men’s floor that can be accessed from underground. Great for bad weather day shopping.
Service: I read some reviewing saying service wasn’t great but I never had a problem. The sales staff is super nice and isn’t pushy when they see that I am trying to avoid them.
Tip: they have 40% and 50% off items often and sometimes it is cheaper to get a full price item at discount than the discounted sale items. Full priced items also seem in better shape…

Great location in Rockefeller Center drawing the tourist crowd and their usual customer base. This simply translates into the store is always crowded unless you come during off-​peak hours. Well, when is that!?? This season’s collection didn’t wow me except for a pair of shoes and two dresses which I scored during a Friends and Family sale; otherwise BR «sales» are not good sales.

This a great store. The staff in the men’s department are very friendly and helpful And the store is very easy to shop. I love the non-​iron shirts. I was there today shopping for shirts and ties and China and the gentleman folding shirts with big glasses were both very helpful. I’ll keep coming back to this location. Also, if you sign up for emails they always tell you when they’re having a big sale. Today almost the whole store was 40% off.

I love their product. It’s decently made and reasonably priced for the most part, and they always have great sales.
However the crew at this particular store is clearly a victim of the 5^th Avenue-​high-​volume-​store disease. They know they’ll have sales no matter what so feel comfortable being rude or lazy to customers. We had come from another Banana store looking for a vest. They didn’t have it so they called the 5^th Ave store and put one on hold for us to go pick up.
Once we arrived (15 minutes later) to the 5^th ave store, we were told not only was there no hold for anyone for a vest, but also that the vests were completely sold out. During this time, a man walked in, walked to the back of the store, found said vest and purchased it. When we asked where he’d found his, they us it must’ve been a fluke find. Hahahaha ahh which maybe it was, but it was just terrible customer service. They made a mistake, were rude, didn’t apologize, and didn’t care!

This location is the absolute best Banana out there. They have the largest selection of any location I’ve been to. The salespeople are super helpful and have helped me so well on numerous occasions. I definitely recommend visiting this Banana over others.

I found every person who works here to be super helpful and kind. Well-​fitted and well-​made clothes, good sales.

Service: The manager on the 3^rd floor is soooo helpful! Too bad I forgot his name.
Anyway, we came in on a Sunday and saw a certain item on sale. But we were in a hurry so we decided to come back on Monday. Sadly, the sale was no longer valid and we were bummed BUT… the manager comes to the rescue and honors the discount!!! Happy dance commence! =)
Oddly, it’s not the same for the manger on the 1^st floor. On another occasion, she straight up said «NO, I just cannot honor that price for you». You can take that statement how ever you wish… =(

This is one of the biggest Banana Republics we have ever been in. The store is well organized and clean, despite the large amounts of traffic. The staff is very friendly. As we were checking out, I noticed one of the staff members helping out a man who was trying to buy a dress for his wife but couldn’t pick which size. So she stood in front of him, and asked if she was bigger or smaller than her (very brave young lady). He said about the same, and BAM, they picked a size. I hope that worked out for them. The second floor had a huge sale section. My husband found many great deals.
Tip: You have to use the stairs to get to the second floor (I didn’t see an elevator).

Nah, this is a Banana Republic store at a prime location, but the service was unhelpful, inattentive, slow cashiers, in short: a place to avoid…

This Banana Republic was my friend’s and my last stop after a hectic and exhausting long weekend in Manhattan. We were greeted soon after we walked in. The store was very pretty and the visuals were well-​done and attractive. I particularly appreciated a striking display of pastel-​colored satchels. However, my friend and I only perused the main floor. We were positively exhausted and were deterred by the lack of escalators… I’ll have to check out the rest next time.

Great store with impressive collection, guess because it’s their flagship store and located on 5^th Ave. A little pricey but look for awesome discounts on select days.

BR isn’t my fave place to shop at, their clothes just aren’t cut to fit me right, but I needed some tshirts as it was hot as heck and I thought I had packed some but forgot to. It’s a nice big pretty store and the staff is as the staff does. Meaning they will help when asked but don’t really volunteer.
The best thing about this store is that it had a nice sized sale section that had plenty of — tah dah — tshirts! I walked out of there with 3 of them that along with the promo cards there were handing out for «mystery» discount amounted to 23 $.
Worked for me!

Meh, It’s OK. Usually pretty packed with tourists who have all day to shop, I don’t recommend this as a spot to leisurely shop. I think if you are in the neighborhood, and want, or need, to stop in here then it is fine.
The service is on par for a Banana, and the selection is fine.

This is an okay Banana Republic. It is very large and well laid out. They have a large selection of clothing and sizes.
The only negative is the staff gives the appearance of being very busy, busy doing what, no one knows. I needed a pair of pants altered and it took forever for them to bring a pair of shoes for me to try on with the pants. Then they brought the wrong heel height. When I asked for another pair of pants in the same size, I was greeted with a moment of silence before the sales person would get the pants which were located right outside of the fitting room (BTW she asked me if I needed anything).
The sales girl was very reluctant to pin the pants and hemmed and hawed for a while before she agreed to do it. By then I was late and told them to forget the whole purchase.