Greenwich Ave Cleaners

I don’t know why more people don’t give this place 5 stars. I love these guys. They’ve done everything from clean my wedding dress (for under $ 100!) altered pants perfectly for me, and even reimagined by husbands 80’s style suit to make it fit better! They are nice, they aren’t mean at all, they give great deals and deliver. I’ve taken my things to several cleaners/​alterations in NYC and haven’t experienced this level of service. They understand quality garments (designer) and treat your clothes with respect. Five stars for service, quality, and price!

Superb, careful tailoring at reasonable prices. Fast and deliver when promised (which is not that common).

So far excellent service and quality work. They have done everything from three piece suits to white delicate blazers and dresses, always excellent. They treat me with respect as if theg appreciate the business and they get things done with a rapid turn around. They also have excellent tailoring. This is my official cleaners. Ive tried them all around here. This is the best.

I bought a pair of Theory pants that I needed tailored here, three years ago. They do such a good job, I’ve been coming back ever since. They’ve helped with some of the more complicated pieces I’ve brought in, from Thakoon to Maria Cornejo to ACNE, making them fit better or sizing them to what I need. And of course, they are always friendly!

DO NOT GO HERE!!! (unless you want to be yelled at, verbally abused and called a liar) and have CLOTHES RUINED.
I have been going to Greenwich for probably 4+ years at this point without trouble and then this…
I go an buy a nice, not too expensive white shirt (Charles Tyrwhitt), wear it once and get it dry cleaned at Greenwich. Come back with a HUGE STAIN ON THE SIDE. I called the guy who says to leave it out with the rest of the clothing to get it cleaned again. Stain is still not removed. He tries again. Better, but not removed. The last time the guy comes to collect my laundry he tells me not to leave the shirt out again because that is the best they can do. I said I would call his boss about it then.
So, I call the cleaner this morning. I ask to speak to the manager. «WHY??» is what I get. I said I have a problem with a shirt they were trying to fix. He said «CALL BACK AFTER 3». I said «okay, but what is the manager’s name?» HE HANGS UP ON ME.
I call back and ask him why he just hung up on me and comment how unprofessional he is. He then reveals that HE IS THE OWNER! He then proceeds to tell me that he is just too busy to speak with me right now and we can talk after 3. FINE.
I call back just now at 3:30pm and ask if it is a good time. I am extremely polite especially considering that I have been treated as a second class citizen and hung up on. KEEP IN MIND THAT IN THIS WHOLE CONVERSATION TO FOLLOW, HE IS YELLING AT ME AND INTERRUPTING ME.
When I remind him about my issue with the shirt, he tells me that he «knows» I go to other cleaners and how does he know I am not lying about the shirt? I ask him why would I lie about a $ 50 shirt and remind him that I have been going there for years and just want to rectify the situation. I also tell him he may think I go to other cleaners because I use an old cleaner’s laundry bag that I no longer go to. He again accuses me of lying.
He also tell me me the shirt is not «ruin», it only has a stain. NO. IT IS RUINED. Because going to the office with a stain on the front of my shirt is definitely professional. Not like he has any idea of what the word even means. Just because the whole shirt isn’t charred and stained does not mean that it is not ruined.
I tell him I don’t even need a refund, a credit for $ 50 to cover the cost of the shirt. Therefore, he keeps my business and I don’t have to hunt for a new cleaners. He refuses, insinuating that I am, again, lying to him and explaining that it is not «worth» it for him to give me a credit because then he would have to do at least 2 loads of my laundry to make up for it. YES, BECAUSE THAT MEANS YOU KEEP MY BUSINESS LONGER THAN 2 YEARS. Talk about bad business sense. I tell him that I will write a bad review about his business.
He WOULD NOT TAKE ANY RESPONSIBILITY or even try to come up with a solution.
As a person who has grown up in NYC and have had a range of good and bad customer services experiences with several cleaners, THIS IS THE WORST. DO NOT GO HERE! I am suprised this guy is still in business. All is fine until he ruins your clothes, accuses you of lying and takes no responsibility.
I CANNOT WAIT TO SEE THIS BUSINESS FAIL. But wait, they probably won’t any time soon, because as a reviewer below me pointed out, they OVERWEIGH all the laundry and overcharge you. I’m sure he has stolen thousands of dollars from me over the years just to make up for all the lost business.

I used them twice for wash and fold laundry service, the second time my clothes came back with black stains all over them. The owner claimed it was my fault however, they were not stained when I sent them to be cleaned. I will never use them again.

Terrible Service, Terrible Quality, Terrible People! This place gives dry cleaners a bad name!
They ruined two shirts, put an iron through one, and bleached the other. When I brought this up to him, he immediately just started shaking his and stating that the shirt was old… it was less then a year old. He refused to do anything about it, even though clearly it was from over ironing.
In addition before this happened I had caught him over charging me for my fluff and fold. When asked he just acted like it was a mistake… a mistake that happened two times in two months and would have ran me $ 40 extra between the two «mistakes».
The mistake was going to this place to begin with. STAY AWAY!

They turn your clothes around quickly, but I’ve had a couple of bad incidents.
In one instance, they lost my shirt and never told me, only for me to come across it hanging there on one of their racks. When I commented that the shirt looked like mine, they claimed it was something else. I came back a couple of days later to report my shirt missing, and that’s when they agreed that the shirt hanging there might be mine.
In another instance, they charged me a totally wrong amount for the number of shirts that I had. Count your clothes and watch your receipts!

I’ve been using them for about 3 years and haven’t encountered any problems. They are the best of cheap tailors in the area (I consider $ 13 to hem pants a solid cheap NYC tailor rate). They’ve always been very friendly and I’ve been happy with the work done.

I’ve only been here twice: first, to drop off jeans to be hemmed and second, to pick the jeans up. Each pair of pants was $ 13, which was generally the average price around Chelsea/​West Village (I called around). They did a pretty good job and the pants had a similar hem line as before (it costs extra to use the exact same bottom). The Korean guy (who I am assuming is the owner) was friendly. He even let me use the bathroom. He said they didn’t have a public one at first. but I’m assuming he felt bad after seeing me fidgeting in my notorious pee dance.

What a crook!
Definitely marks up the prices when you get your laundry picked up and dropped off.
The worst is that they lose your clothes. I had put a juicy hoodie in with the wash once, when I got my laundry back it was replaced with a crappy Hanes hoodie. I called to report the incident, he didn’t get back to me after saying he’d look into it. I called back a few days later and said that there was nothing he could do.
Any girl knows that a Juicy hoodie costs 90 dollars.
I told him I didn’t expect him to refund me the full 90 dollars (although he should have) b/​c accidents happen but when I asked to simply be refunded for that one time of laundry service for the inconvenience he refused.
Eff that! What a crook.
I no longer go here.

Surprised to see the bad reviews here. My experiences were generally OK. Does a good job dry cleaning. Prices aren’t out of line. Definitely hasn’t got the snotty attitude of Jerri’s Cleaners on Sixth Avenue, but that’s not much of a comparison.
One caveat: I see that most of the complaints have been about their wash-​and-​dry service. Have never used that, only dry cleaning.

Blatantly fraudulent.
I got a bill for 18 lbs of laundry, but weighed the bag at home and got 14 lbs. I asked for pickup/​delivery service again, weighing the bill against my scale, and got the same result.
Finally I brought the clothing in myself, saw the Korean owner weigh it at 14 lbs and mark it up to 17 lbs. When I pointed it out he changed it.
Essentially he adds 25% to every order, or steals $ 20 of every $ 100 you give him.

Great place for wash and fold — the free pickup and delivery is very handy and the service is great. More than once they have made an exception in an emergency and delivered laundry or dry cleaning after official closing time. They have lost one or two items of laundry, but over 3 years, thats to be expected. Highly recommended!

Get your jeans altered here, if you are as picky as I am about the way the original hem is kept on. Very clean, courteous and well-​priced — excellent work! I don’t live in the neighborhood but am considering venturing back just to get stuff altered.