Lotte New York Palace

I hate big hotels. So this was a huge surprise to me. Lotte by palace is bustling but upscale. All of the staff is delightful and helpful. My room and view were stunning and pristinely clean. Service lovely. Great location. FabuloUs bars. Highly recommended!

I live in Manhattan, but stayed here for a night when my mother was visiting.
I’ve stayed at a good number of hotels in NYC (sometimes I just need to treat myself to spending a night in a comfy hotel bed!) and this place is by far my favorite hotel! The room was huuuge (especially by New York standards), clean, and comfortable at a VERY reasonable price.
I can’t wait to come back again soon, this time with my dog, so I can spoil her too :)

Absolutely amazing hotel, we highly recommended. Very well situated and excellent customer service. Rooms are spacious, luxurious and very affordable.

Check the YouTube Video (s) of our room at the Palace —
We have stayed at the New York Palace and the Towers multiple times and we have never left disappointed. The consistency of this hotel and it’s staff make it a go to for us. The location of the hotel is convenient, Rockefeller Center is down the road, St. Patrick, s Cathedral is across the street, restaurants (high and low end) all around and Madison Ave. is one block over (bring your credit card).
Why not 5 Stars?
— WiFi is not Free
— Room Service is Too Pricey (15.00−20 /​head for eggs is acceptable not 30 – 40)
— Some random noises
— Not enough pillows
— No Coffee Maker
— Rooms were Vanilla (which is good vs. a bad flavor) but not overly memorabale
— You should expect a lot for 300 – 500 rooms
Why stay here
— THE VIEW
— Consistent Excellent Service (check in was 2 minutes — Bell Hop was great)
— Clean up to date room
— Great location
— Classy lobby with nice lounge and bar
If Unilocal had 4.5 (90 percent) I think we would have gone with that.

Entryway and magnificent lobby tastefully and traditionally decorated with lots of ornate gold!
The front courtyard of The Lotte was formerly known as the Villard Mansion’s Carriage Entrance (1882) with the 55 story addition behind it. The exclusive 41^st floors and above are known as the ‘towers.’ The luxurious towers have their own private entrance including separate check in services with their own concierge plus tower rooms are larger.
The Lotte is located on prestigious (455) Madison Avenue across from the famous St. Patrick’s Cathedral and is now owned by an Asian multi-​national corporation (Lotte Hotels) but used to be the notorious Helmsley Palace (Queen of Mean). It was later owned by the Sultan of Brunei. I’ve been here under all owners and it is definitely way better managed now.
Great service, luxury accommodations including spa and fitness center, pet friendly, business center, 24 hour laundry services and much more.

Don’t let the beautiful decorations outside the hotel and the nice ambiance in the lobby fool you. The bathroom in my hotel room smelled like urine during my whole stay. And the shower curtain was dirty. Not to mention, the walls are very thin and I could hear everything next door.

Thank you to the Palace Hotel for making «home» such a wonderful place to come back to after seeing the city over the past 5 days. Our room was beautiful and clean, with stunning views from the 49^th floor.
Special shout out to Diego for his amazing recommendations for dinner — can be tough to do when traveling with a 6 year old who Is already our little foodie.
Biggest thank you to George, who welcomed us home and sent us out with so much personality. Our son will miss his morning high five routine with you.
We look forward to our next stay with you!

This is a classic, NYC hotel with beautiful views, a grand lobby, and very friendly staff. While some of the reviews have been critical, I actually had a great experience this past weekend at the Lotte New York Palace.
It started with Michael, who checked me into the hotel and really set the tone for my stay. We talked for a few minutes about the city and he made great suggestions.
The room, a Cathedral King on the 33^rd Floor, was wonderful as well. Very quiet, beautiful views of Rockefeller Center, Radio City Music Hall, the Hudson, and more. The bed was comfortable, the bathroom was great (and the maid even brought extra washcloths when asked), and everything was clean.
My mother and sister did have a double with the opposite view on the 39^th floor that looked a bit worn; the hotel does seem to be updating things where they can.
Overall, I loved the service, the location, the lobby (and all its lounges and cafes), and the room with the view. I cannot wait to return during the warmer months to enjoy the garden courtyard.

I almost cried when we walked out the doors for the last time. The Lotte is a gorgeous hotel, steeped in history. The rooms are very handsome and quite large for Manhattan. We stayed here for my wife’s 40^th birthday and they very generously upgraded us to a king that looked out to Rockafeller Center and St. Patrick’s Cathedral. The entire experience was like being in a dream, especially that we had to check out after three days and move to the Sheraton Times Square, good lord.
Check Hotwire, we got a rate that even the front desk could believe we got. And appreciate every minute you’re there.

This is a good hotel. Good, but not quite great. That being said, I would recommend this hotel, and would stay here again without hesitation.
It is located within about a 5 minute walk from Rockafeller Center. Times Square is within walking distance, but it’s a bit farther away. So I consider the location to be good.
The lobby and common areas are very pretty, well maintained, and are immaculately clean.
The room was fine. Seemed a bit dated maybe, and not much on the walls. Not a big deal since you don’t really go to New York to stay in your room all day.
The heating and cooling system in the room was a little unique. The lights and AC are all controlled from a panel on the bedside table.
The staff at checking was very friendly and helpful. The concierge was patient and helpful even though they seem to be bombarded by the same questions over and over. One lady asked the same question over and over and just didn’t get it, but the concierge never got flustered.
You should know that there is no restaurant here. There’s a café that’s good for breakfast, but if you want dinner, you’ll have to go somewhere. Probably not an issue since New York has tons of great restaurants.

I really wanted to like this place, but it just wasn’t that great. I know New York is expensive and I was ready to spend more than usual, but to get a small bottle of water through room service would have been $ 20+. If I picked it up, it would have been about $ 12.
The building is beautiful and the room was nice. The bed itself was very comfortable. It took awhile to get checked in and our room wasn’t ready around noon (three hours before we were supposed to check in, so fine). The service was just ok, except from the Bell desk. Bell Captain William was super nice and accommodating. He really delivered 5-​star service!
Overall, it was just meh. If I had paid half of what I paid, I’d be happy and if it weren’t for Bell Captain William I’d be rating 2 – 3 stars.

I’m not sure there’s enough space to compliment the Lotte New York Palace and its staff, but I’m certainly going to try!
I stayed here last week for 4 nights while setting up and attending board meetings. The first two days our company meetings were set up in various locations throughout the hotel. The meetings spaces are exquisite and luxurious. The staff caters to your every need, whether there for meetings or just staying at the hotel. We needed two days of buffet breakfast and lunch set-​ups and I was extremely impressed by how beautiful everything was set up, how caring the staff is that your needs are met, and just how smoothly things ran. We also worked with their in-​house A/​V team (to have a printer installed for our use and projector set up). Everything went flawlessly.
Now for the room. I was given a skyline view on the 34^th floor, overlooking St. Patrick’s Cathedral and Burberry’s offices (pics included). Just gorgeous! I felt like a princess. The lines were luxurious and the bathroom had everything you could ever need for your hotel stay. Shampoo, Conditioner, Body Wash and Lotion are provided by the brand, «Molten Brown» (excellent products). You will also find a full size hair dryer, hand soap, two fluffy white robes and a pair of slippers. The towels are soft and oversized. Housekeeping came each day. If you want you linens and towels changed out every day you may, or you have the option of going «green» and they will change them out every other day.
I am looking forward to being back at this hotel for our next quarterly Board meetings in December. I met so much of the staff (kitchen, front desk, concierge, A/​V, Sales, and group booking) and very much looking forward to continued business with them!

Very pleased, we stayed at the palace last night, my husband, myself or 7yo 3yo and 85 yo grandmother. They did Rhett best to put our rooms near each other so my grandmother would be close to us. The best were THE MOST COMFORTABLE! I will stay here again just for the bed!!!
The staff was all super friendly. We got in late like 11pm and had kids draped over shoulders and crying after a long flight from Spain, one lady approached the kids with a light up Tiara and crown and the kids were so happy and it helped check In go more smoothly.
Over all beautiful hotel, great staff, I will come back.

The room is infested with bed bugs. The couch, the beds, the replacement beds are infested with bed bugs.
We called last night after finding my daughter’s box spring covered with blood stains. They replaced the bed after several hours with another bed… the box springs covered in blood stains from bed bugs.
The couch had dead bed bugs in the seams. Admittedly dead bed bugs are preferred over the living, however, a five star hotel should not be in such condition. In the center of the couch, under the cushions are blood stains from bed bugs.
I complained a dozen times. No one did anything except fein surprise and promise to get right on it. They did nothing. Hour after hour they did nothing.
Disappointing. I normally stay at the Ritz or the Waldorf Astoria. I will never stay at The New York Palace Hotel again.

Quintessential NYC upper class hotel. This is an older historic hotel with renovated and non-​renovated rooms. Stayed in one of the non-​renovated rooms which was still very nice. Button controls for just about everything. Bed was nice and plush. Ordered spaghetti for room service and it was prompt and beautifully presented. Check in process was swift. Great walking distance to Rockafeller Center. They have a bar named Trouble’s Trust after Leona Helmsley’s dog but I didnt make it over there. Major complaint was the price of wifi was ridiculous! (although I hear its free in the towers). I could have 3 mos of additional days for that price! Also stuffy rich people are not my cup of tea. Recieved lots of judgy looks from other patrons.

The New York Palace Hotel off Madison Avenue is my favorite hotel not just in NY, but in the country. I know, I’m from NY. Why would you stay at a hotel in NY ?! Well the palace has been a meeting spot for me and my friends. As well as some other hotels in manhattan. But the palace far exceeds the other hotels. The reason being, the staff is amazing here. The hotel has a small opulent feel very cozy. Classy style. Where some Some of the other hotels are so massive. They lack a relaxing feel to them.
Back to the staff. Everytime I have come here someone from there staff always says hi to me. The last time that I went here I was walking into a local bar that they have in the hotel two of their staff members asked me how my day was going they also asked me if I would like a complementary macaroon. I told him that I was not staying at the hotel I was just meeting a friend for a drink at troubles. Both of the girls were so friendly they started a conversation with me and we just talked about life and a bunch of different topics. Then the staff member asked if she could take my coat and check it for me.
I had a driver one night that was supposed to be picking me up from The palace. I told one of the doorman that if he could just let me know when the vehicle pulled up. Long story short I get a phone call from the driver that said that he is a block and a half away from the hotel and he cannot pull in to the pick up and drop off area of the hotel. I let the doorman know this he mediately contact the concierge had concierge take somebody and walk me all the way a block and a half down to get into this vehicle. The staff you’re just goes above and beyond.
I know that this hotel is a bit pricey but it’s New York City it’s a five-​star hotel hands-​down and you do get what you pay for. For food options here they do have a couple different places as well as a 24 hour in room dining service. There is a bakery called pomme palas. It’s a good place for breakfast they have all sorts of French inspired baked goods. There are 2 bars/​lounges here. There is Troubles Trust and the tavern on 51. Both have good drinks I do prefer troubles it’s a little bit more secluded they like candles on the table the drinks are about $ 20 a drink and troubles but they make a good drink.
The only issue that I do have with the hotel is there are a lot of Tourists that come to this hotel just to take photos and they stand around in the lobby, looking around aimlessly and taking photos. I recommend taking the elevators if you’re going to go up floors because a lot of people take photos on the stairs and they block the entire staircase!
Overall the palace is my favorite hotel it’s a good place to meet up with friends if you’re available if not, the palace is def something that you would want to see one point in your life. The staff is great here. just remember it is expensive but you do get what you pay for.
PROS:
— staff is amazing
— good place to meet friends for a drink
— 5 star hotel
CONS:
— a lot of tourists taking photos

Absolutely a 5 star hotel, very impressive. We were offered a glass of champagne upon checking in. Beautiful view from our room on the 47^th floor, overlooking saint Patrick’s cathedral. Literally the only thing I can complain about is the wifi is a little iffy, and they don’t have a sit down breakfast restaurant anymore (just a little café) — but no big deal.
My favorite part was the automated buttons that control the lighting in all parts of the room, and buttons to raise/​lower the shades (my inner geek-​ness totally came out when I got way more excited about this than a normal person should lol). Another favorite– they had slippers in the room which were a nice souvineer to take home (again cue overly excited reaction to when the front desk said I can take them home).
Great assistance whenever needed as well. Hope to stay again!

So this is a review for the hotel bar, not the hotel itself.
They make a great Cosmo! For me, the cosmo is a very basic cocktail that is a barometer for the rest of the cocktails. The NY Palace Hotel bar makes them just right, not too sweet and not too sour. And their martini glasses have little dogs stamped on them. Can’t go wrong with that!
Another thing I love about their bar are the snacks. Not many bars do this anymore, but the cheese crackers are so good!

A bit disappointed… I stayed at the New York Palace for 4 nights.
The location of this hotel is very convenient (Madison Av). The rooms are clean and nice. If you are a Gossip Girl fan, the hotel was used to shot some scenes (Chuck’s father hotel in the first season), so you may see some tourists taking pictures.
However, wifi is terrible. Given the price, it is quite unacceptable.
There is no breakfast, you can go at the «Pomme Palais» cafetaria if you want to buy some very expensive coffee.

Our stay at The Palace on Saturday night exceeded all of my expectations. We checked out the reviews before booking and while most seemed positive, there were a few that had some service concerns. Luckily, we had no problems at all with our stay, just positive experiences with our room and the staff we encountered.
Upon arrival I asked whether renovations had been completed in all guest rooms and was assured that they had. We were upgraded to a room with a view of St. Patrick’s Cathedral, which was wonderful. The room was huge and featured a king bed, nice-​sized TV, desk, full length mirror, plenty of outlets and other amenities. The bathrooms didn’t seem quite as updated but everything was clean and towels were well stocked. The bath products were very nice as well.
My only regret its not having a cocktail in one of the lounges, Gossip Girl style. Next time!