Manhattan Mini Storage

The service is amazing and they make the entire experience fun and enjoyable!
Gabriel was of tremendous help and explained to me in detail what I need to do.
The staff in general is really nice and they make everything really straightforward and easy.
They’re always happy to help and plus they’re really funny!
I definitely recommend Manhattan Mini Storage.

Their accounting system is bad, with late fee charges of $ 20. So when one check is missing (I have my bank automatically send 2 checks for my 2 units, and they are UNABLE to combine these into 1 account), they charge $ 120 (= 6 times $ 20) for the half year of being «late.» I have been through this with them several times in the course of over 5 years (maybe more than 10 or 20 years), and they used to not call at all, but send an «AUCTION notice» of selling my stuff.
Jonathan (nicely enough) called me today on this, but could only waive one late fee of $ 20, instead of 6 of them. Had he called a half year ago, that would be ok. Had Manhattan Mini combined my accounts, it could have been easier, also. Years ago, they used to be nasty; now they’re pleasant, but still inflexible.

Samuel made my experience signing up very enjoyabe and brief, which was great for an early morning before work first timer! The original room someone else booked for me was not described well, but Sam was sure to find me the right space at the same price, which made me very happy. Looking forward to a good year here!

I will say, I have had about enough of this storage facility.
I have had a unit for about twenty years, don’t ask.
Today after my rent has been upped to almost 200 bucks, I decided it was time to start the process of moving out.
Not only was the checkin attendant rather unpleasant, she had an actual dismissive tone. Really? I pay good money.
When I started going through my stuff, I found that my CLOSED antique trunk that held many blankets and fabrics was full of live carpet beetles. And this trunk has been in storage for 20 years, which means the beetles got in AFTER I moved the trunk there. It was pretty disgusting. All the woolen fabrics were eaten through. But the whole trunk was terribly overrun with bugs, living and dead.
I just chose the discard the whole thing. Antique trunk and all.
The crazy thing is the storage facility made me pay 35 dollars to have it thrown away.
Otherwise, they are an okay place. I mean it looks clean and is well lit.
But do be careful of storing woolens and carpets here.

Gabriel is the one to deal with. He is helpful, polite and can make things happen. Preston is also a great go to guy. I have been a «tenant» for a long time and I feel safe and content there. If you need options, talk to them about your price range and they are very helpful.

The service was super!
Jonathan Vasquez was such a great help with his good humor and great accommodation. I HIGHLY recommend Manhattan Mini Storage.

The guys who have work here make using storage (never convenient) as pleasant as it can possibly be. General Manager Preston McCoy and his colleague Gabriel Williams are genuinely friendly and accommodating without being pushovers, which is important when dealing with multitudes of frustrated New Yorkers who would definitely take advantage given an inch. The result is a clean, organized, efficiently run facility with all the carts returned to the ground floor in a timely manner and access to your unit as convenient as can be when dealing with a super slow giant freight elevator. I moved out of my space after 2 years using it for my business which required me being there almost 3x a week to get stuff. Preston and Gabriel were so nice and funny, that I actually felt sad to leave the storage space because I wouldn’t see them regularly anymore. Now, that’s some customer service.

Gabriel Williams was amazing. The customer service was so much more than I expected. My stuff was completely safe. I expected this to be like every other suburban storage experience, I was wrong. Gabriel knew most of the customers by name or face. IF someone was out of place, he would know. Couldn’t have been a better experience.

This was my first time renting out a storage unit. Tim was such a great help for setting up my reservation. I was more than appreciative about how easy he made it for me as a customer. The next day, when I was bringing things to the location, Shaina got me set and ready with the storage unit in such a short amount of time! I am more than thankful to have had these two employees help make this easy for me. Thanks guys!!!

This couldn’t have been a better experience. I have never stored anything before, but when my boyfriend moved in with me, it became necessary. Apparently everyone else in manhattan decided the same thing on the sunday I moved in, so it was a bit hectic. There was only one guy manning the desk, but whereas usually this is a recipe for disaster, Jonathan handled everything like a pro. He was knowledgable, patient, organized and friendly. Which, considering how frazzled people are when they are moving, was both impressive and greatly appreciated. The space I rented was clean, easy to get to, and you have free reign to store/​organize to your hearts content. I’m very impressed with you, Manhattan Storage, and with the people you hire. Thank you again, Jonathan!

I’ve used various storage services in the past, but Manhattan Mini Storage is by far one of the better. Over the phone the representative (Alan), was very friendly, and helped me decide on the best size for my storage needs. He was knowledgeable and patient, explaining everything that I would need to know, even helped me save a few dollars a month while increasing the overall size of the unit I’d be renting!
When I actually arrived, I had bought a lock which was too large for the locks on their storage units. The representative in the location threw in one of theirs at no additional charge, as mine did not fit.
The courtesy, respect and assistance I was given was above and beyond my expectations, if you’re going to be in need of storage, for any reason, give them serious consideration, they’ve been a blessing for me during a very rough time.

This is my first review on Unilocal and my first experience with putting items in storage. The prospect of finding the right facility was initially overwhelming until Simon contacted me which was shortly after I made my online reservation at Manhattan Mini Storage. I had been obsessing over choosing the right space for weeks. Simon immediately put me at ease as we went through my options. Kim continued the process at west 23^rd street when I went over to look at the units available. She was so helpful, so patient, and determined to help me find just the right storage unit for my needs. I really felt that the mission of the team at Manhattan Mini Storage is to make the whole storage experience as painless as possible.
Many thanks!
Jaine J.

I had the pleasure of coming into this Manhattan Mini Storage and was happily greeted by Preston and his team. I thought this might be an unfortunate experience having to go over to 10^th avenue and think it would take forever. Preston was extremely helpful and so nice. He brought me to my storage locker that was too small and then showed me my options for a bigger one and helped me secure that unit. He explained everything thoroughly and made sure all my questions were answered. I would definitely recommend this storage unit facility to someone and ask for Preston!
Thanks so much for the help.

Recently had a very nice interaction with Preston McCoy, the General Manager of this place. He was professional and understanding, assisting me with every detail after I had lost a key to my unit. Thanks!

Sam Glasgow was SO nice and helpful. I’ve had my storage unit for 2 years and finally the time came to move out. I hadn’t been there for a while so he walked me through it all and helped me with the cart. On top of it when i had extra boxes to dump he let me do it free of charge. Normally its $ 35 trash fee! Definitely will store my things there again if ever need be! Thanks Sam!!!

GABE IS THE BEST! He REALLY helped make the (normally) inundating process of storage, moving and transfer of storage spaces painless and easy!

I havent yet moved into my mini storage at Manhattan Mini on 23^rd but if Gabriel Williams is an indication of the customer service — I know it will be a good place!
He greeted me with a smile and patiently showed me the storage spaces I was interested in– He said he knows moving even into storage spaces is a hard thing and he likes to make the chore more pleasant for his customers! Yeah for Gabriel,
That is probably the reason I m going with Manhattan Mini Storage.

I have never written a review about a company, but my experience with Manhattan Mini Storage on W 23^rd st has been so bad, bordering on criminal that I hope to warn any prospective customers. I’ve rented a storage unit from this location for almost three years spending $ 153.00 a month for a space. I had set-​up automatic charges to my credit card. I had constantly requested that they send me an email or notice recognizing the charges, but it never happened. They promised they would and then never followed through. Eventually I stopped asking. After reviewing my credit card statement I would sign into my online storage account and print the receipt. It was irritating but not a big deal.
Three months ago without prompting they stopped charging my credit card. An extrememly busy work load that included heavy travel, I hadn’t thought to check for the charges on my statement. When I noticed recently that the charges weren’t present I called them up. They told me that I had turned off the automatic charges online (I hadn’t) and that they’d cut the lock and within the week my things would be up for auction. I had never recieved a single email, phone call, or letter. They told me they had tried although there was no record of them doing so, nor did they care.
Then I go to pay online and my credit card was charged twice. I spoke to them again and they refused to refund my credit card for the second charges because they said there was no way to do it. Now I have to reach out to my credit card company to have them reverse. This is by far the worst customer experience I have ever known. SAFE YOURSELF IMMENSE FRUSTRATION AND TAKE YOUR BUSINESS ELSEWHERE!

I’m a small business owner with wooden crated items and other non standard stuff being delivered into storage and taken out of storage and these people have been so helpful — they didn’t miss a beat! Preston, Jillian and Gabriel each gave me top notch care, help and a laugh or two along the way. These are great people providing great service while all of us customers are in one moving tizzy or another. Thanks! Doug.

I just want to broadcast to the world that, even though we are all getting upsetting reports about the bad economy — there is still a great force of helpful, caring, and sincere customer service brought to life by Mr. Gabriel Williams at the Manhattan Mini Storage on West 23^rd Street, who spent a good deal of time and effort helping me solve a problem caused by – what else? — the computer.
The problem was that someone had stolen my credit card number (over the internet), and I consequently had to get a new credit card number. (What a pain!) I couldn’t figure out how to close my old account on the Manhattan Mini Storage website, to replace it with my new credit card number (for the «Easy Pay» system of paying my monthly storage bill), and ! was very frustrated and impatient. I called Mr. Williams and, in his deep calm voice, he spent a lot of time «walking me through» the complicated process of opening a new account — thus helping me pay my monthly rent in time, without being charged a «bad credit card» fee.
I have since written the following in an e-​mail to Gabriel’s boss, singing his praises: «Gabriel Williams has always been a big help to me in the 15+ years I have been a customer at Manhattan Mini Storage. I appreciate the way he is so kind, patient, resourceful, and attentive to a customer’s needs — a real problem-​solver.»
Thank you, Gabriel! You show people how we can help each other get through the hard times — by being calm, helpful, and smart. I think that’s good for everyone’s business!
Yours truly,
Martine