Old Navy

I had a wonderful experience at the Macy’s on 34^th street in NYC today. First off the management team is excellent and all the staff are very helpful. It’s rare that staff work so happily, but it’s probably due to strong management. I left my macbook pro and ipad in the dressing room today in a vera wang bag. The staff handed it in to there management right away who in return locked it into a safe. When I came back franticly looking for it, the manager calmed me down and told me no worries she held it for me. She was the nicest and calmest person I have ever met. Her name is Ashanti Simon. Also, to top off my excellent experience, she found the size of clothing I was looking for and brought it to me after thinking it was no longer available. She continued to look for me. Props to the store, staff and management team. It’s that type of customer service that will keep you and the store successful. #oldnavy #oldnavyrocks #34thstreet #nyc

Largest Old Navy I’ve been to. It seemed like most of the racks were clearance, which I am NOT complaining about. Multiple floors and registers, but you can only check out at the 1^st floor register. Customer service was just ok. A lot of attitude. And one of the cashiers forgot to take the security tag off my purchase. I came back after seeing the tag a while later and was greeted with not so great customer service, which is not cool, since it was their fault. Otherwise, I’d come back here.

Old Navy treats elderly customers poorly, particularly if they are in a wheelchair. I approached their street-​side truck (Apriil 28, 2016) where free t-​shirts were being given away. I rolled my mom onto the line which was only five or six people in length. When the lady saw my mom and I she quickly closed down the line. She announced the truck was moving to a new location. I requested that my mom be given a t-​shirt since she was unable to get to the next location. The lady turned her back on us. I won’t be taking my Mom there again for shopping.

Tried to drop by for the Snapchat VLC promo but it was botched, so figured I’d drop in to see what still keeps this place in business (is it the performance fleece?). Decent selection, low prices for OK quality, and solid staff.

*online exchange policy beware!*
This is hands down my favorite old navy to shop at. It has everything. I’ve been a long time customer of old navy, have lived in multiple states, and this is still my favorite!
My experience today though left me very confused. I received a gift from my mom– 2 dresses she ordered for me online and then had shipped to me. The dresses didn’t fit, so went to this location to exchange them– with the receipt. I spent a while in the store, found quite a few things on sale, and waited in line to purchase.
Apparently, you can’t exchange online orders without the credit card used to purchase them. The cashier informed me that with online orders, I need to return the merchandise and then buy the new items. I explained that this was a gift, I have the receipt, I don’t have the card, and I planned on spending more than the original cost of purchase, so what is the problem? Apparently they don’t do exchanges the easy way.
No where on the receipt is this explained, so I have no idea if this is just this stores policy, or if the cashier is misinformed. All I know is I walked out empty handed and pretty annoyed.
This is really ridiculous. My mom gave me a gift– which was a really nice thing for her to do, and I can’t wear them. I looked at the store online and the sales in store are not happening in the online store. This is money wasted, and I feel bad.

THERE SHOULD BE NEGATIVE RATINGS HERE. I just walked out from this store, usually my experience is good. So happened I found a jeans with $ 13.99 tag on it, the cashier rang me $ 25 and I protested, I told her «there’s the tag, u just ripped it off». She trying to act like she didn’t do it but the piece was on her keyboard. Caught! No apologies, with an attitude she told me «do u want me to show u where it is folded!?» Even when the fact it’s hanged. She has an attitude and I told her never mind… I walked out the store. I shop here a lot for everyday wear, now I won’t. So this is how you represent your company and it is embarassing how she treated me. Please I dont switch tags! U can review your surveillance camera! Corporate should address this kind of behavior. It reflects the behavior in the company. I know I’m getting it for cheap but I’m still for it with my money.

Cahiers ar so annoying, they are EXTREMELY SLOW they gather around and chat instead of taking somebody else. Line takes forever! This place should really look ove their workers!

I went to this store and purchased some gifts for Christmas. I was pleasantly surprised at how well my shopping experience was. Considering the craziness of the holiday season. Things were less chaotic than I expected. Checkout was fast. Like the Terminator, I shall be back.

Worst shopping experience ever! The sales people stand around in groups speaking loudly, around sections making them inaccessible and uncomfortable to shop. Never going back.

Have you ever walked into a store and felt instant regret?
That’s what happened to me yesterday. I was in Herald Square and saw the Old Navy marquee and [because I’m crazy!] decided to wander through. Now, I’ve been in this store plenty of times… but last night I couldn’t get over the look of the store. Completely disheveled, unorganized, crazy crowded, lines 20 deep. Ugh, this Old Navy is such a hot mess.
I made my way out of there as quickly as I could. if you have the time, skip this location and visit the Chelsea Old Navy.

I love the clothes for babies/​toddlers, so I’ll give a couple of stars for the brand, but this store experience sucks. The signage in the store is confusing and misleading. They need managers who can walk through the store and evaluate the shopping experience from a shopper’s standpoint. Then they might understand that when you put sale signage all over the place, stating «20% off all kids clothes» (and other such discounts) leads shoppers to think everything is discounted. It’s a total waste of time, and a really poor experience to wait in line to pay, only to find out the stuff is full priced. This has happened multiple times. I’m over this location. Lame experience, get it together guys.

I came here last week looking for an affordable dress shirt to wear to a family function. I went straight to the sale section and what do you know??? I ended up leaving with 4 affordable and cool dress shirts. Amazing variety.

Big selection. I can’t stand the music in the store. Had to leave after a limited short visit.

basics are awesome. great inexpensive beach wear. selection is pretty good.

The store itself is beautiful, but I waited in a a 10 customer line for over 20 minutes when the store wasn’t even busy. The cashiers have zero sense of urgency and were in no hurry to keep the line moving or get customers helped. There are lines on each floor and every one is backed up. I would understand if it was a staff shortage, but it’s not. The staff that is there is moving at a glacial pace and paying no attention to the customers.

Great deals today. Must have shopped at the right time because the store was busy but the check out wasn’t too long. Everything was on sale. All the sales people were friendly. 3 stories of bargain shopping.

For a long time, I secretly only wore one kind of jeans from Old Navy called Flirty Skinny — good shape, comfortable, good quality, and only $ 14.49… who cares about 7forallmankind from Saks? Meh…
Unfortunately, from this year Old Navy discontinued this brand due to low popularity (girls, come on!). So I suffered a jeans shortage worse than the power shortage during Hurricane Sandy. Thanks god, the Old Navy staff at this location was super nice to help me out of this crisis. A gentleman kindly helped me to look online at Old Navy’s back storage before the left stock is gone. Fast booking, free shipping, discounted prices, easy return and exchange at any locations… the only thing I can do is to pray — long live Old Navy!

I love this location it’s a huge store with four floors of merchandise. So why did I only give this store two stars?
Check out is usually only available on the first floor even though there are check out counters on every floor. I remember shopping here last spring 2014 and I was on the check out for almost an hour. I chose to wait on line because they having a huge sale that I just couldn’t pass up! Personally I feel that they should utilize all of the check out counters especially there’s a huge sale or during lunchtime and rush hour.

We came on Thanksgiving day and yes it was insanely busy but they had some good deals!
The lines in the dressing room weren’t too bad. The store was clean despite the insanity and the workers were helpful :)
I can’t complain because I got such good bargains!

I had to be a little kind and give it 3 stars. I bought three pairs of jeans for $ 19 each. Decent sale. I bought some tank tops, cardigans, and two t-​shirts.
So, the workers in the dressing room were very ghetto. One kept complaining about how she has to work late. Um… find a job somewhere else. She proceeded to have a little attitude but I put it in check, although I’m a sweetie pie.
After trying on my clothes, I proceed to go to the register. There are registers on each floor and the registers on the second floor were closed. I was only for about 30 to 45 minutes. Waste of time, plus I was so hungry.
The clothes are cheaply made. I prefer Macy’s, Lord and Taylor, and Nordstrom. I spent almost $ 90. The cashier was pretty decent. The rest of the people there are… nothing much to speak about.