Staples Copy and Print Shop

Slow disinterested and distracted service. They seem to ignore the line and serve people randomly. Patience is required if shop here. The staff seemed sweet but they are in bad need of training.

I’ve not had much luck with copy centers in the city, but this Staples is fan-​effing-​tastic. My company is right across the street and often needs presentation books printed/​spiral bound/​gold crusted (well, not really gold crusted – yet), often last minute, and we’ve always had success at this location. In particular, Charlie, one of the managers, has always been helpful and understanding of our tight deadlines (it’s like he actually cares about his job: gasp:). So, if you need a print job, office supplies, etc., this should be your go-​to spot.

So I do All the work that needs to be done, email it & all they have to do is press print, to get my 1 page document & I get an attitude because I don’t have my credit card & they can’t charge me extra for using their Self service kiosk? When did this become a problem, helping the customer? All they have to do is open email, click print, done. Guess corporate America it’s all about the $$, forget the little guy.

Zero stars for customer service. The staff was too busy talking among themselves to answer my questions. When I finally got the attention of a staff member, he was curt and rude. I left immediately and I had a great experience at the UPS store on 51^st.
I would only recommend this location for self printing kiosks. The staff is the worst.

What a nice experience! I had bought a printer at another Staples and came in to exchange it. (There was nothing wrong with the printer, as I told the staff.) I was warmly greeted, didn’t have to wait (even though the store seemed pretty busy) and best of all, the staff seemed almost excited to be doing the exchange and thanked me for my business and wished me a good day.
If that’s how I’m treated when I don’t buy anything, now how good will it be when I actually do?
This Staples is small but it seemed to be packed with pretty useful items (the basics of everything; there were a few printers, tons of computer equipment, pens, etc.).
I will be back.

Charlie is super helpful, took care of my print job no issues, unlike other staples who said they couldnt do it or would charge a higher price than shown online.

Done several large print jobs with them and never had a problem. Always on time or ahead of schedule and have found it to be a very good deal with our rewards account.
For big print jobs I’d recommend stopping in and talking with them — they are very friendly and helpful in person.

My office was missing one item that was necessary for a copy job. There was no time to order online (we’re on a deadline), we needed it today. I phoned Staples on Park Avenue and they didn’t have it, so I tried this location. I asked for the item specifically and the man I spoke to on the phone said yes, we have this item. I asked for the price and he gave it to me. I said, ‘I’m coming right over to pick it up’ Ten minutes later, and I’m standing in the store empty handed. The item was in fact not in stock, a fact that would have been glaringly obvious if the man would have walked five feet away to check. Then he looked on his computer and said ‘oh, it’s only available online, sorry.”
I have my out-​of-​it days, but this is beyond incompetence. It’s sheer laziness. Not only will the location never get my business, but I kind of regret not asking for a manager. Then again, the manager’s probably only available online.

yikes! good luck trying to find some saleshelp

My, my… I had no idea that this experience was going to cost me so much money. All I had to do was print a two — page document from my email and fax it to a location in lower Manhattan. I paid about $ 10 to do both of these things. Customer service was fine, but charging someone $ 5 to print 2 pages is gross.