The UPS Store

Not sure which UPS is responsible for delivering Yonkers NY Whetstone Ave But they have messed up again Christmas it took 10 phone calls from the sender and us the recipients My address does not exist funny I am Living in a home the family spent extra money for express Delivery 10 days the extra holiday season helper delivery man Rang my invisible door Bell !!! It was a Christmas Miracle we received the package! !!! Now I still don’t exist Medicine has been trying to get here Since January 5 they told the Pharmacy My address still doesn’t exist I still don’t have my medicine so good luck with UPS In Yonkers with a new address use FedEx United States Postal service they can read Street signs imagine What a concept! !!! good luck
they made me put a star

Best customer service I’ve had at any shipping center. Super nice and helpful. I don’t know much about shipping stuff but one of the workers completely helped me from figuring out the cheapest box size I can get to what I need to put in the box to what slips I keep for myself to packaging it away.

I witnessed some abuse of the employees here by a unreasonable customer and feel the need to write a review for these guys.
They are the nicest, most patient, most helpful group of employees here. They handled the unreasonable request gracefully.
This is a small store space, but they are managing it very well.
Thumbs up. :)

Got my job done supper quick. The worker was very nice and instructed me with what to do next. Very satisfied!

Great customer service there is only like 4 guys working here total but these guys get you in and out very easy I always come here to print and to make copies I even come on really busy days and they know what they’re doing very great place to go I rate them good because they know how to keep things good they’re the best ups store I’ve been too

Terrible customer service. Come tell empty store and was told they were too busy to help me. Recommend going elsewhere.

I’ve been here to drop off several packages in the past 3 years and the staff that work here are always courteous, friendly and so helpful. It’s not always easy to work in a place like this that can sometimes get very busy but I’ve always been helped quickly with a smile. Thank you for great service.

Outstanding customer service. I came here for printing as a last resort after I had a bad experience at the Staples on 3^rd Ave. The staff at this UPS store was really detail-​oriented and did an excellent job. I only needed a few pages but I had specific requirements that they were able to help me with. Everything turned out great!

i have been coming here since i first moved to nyc! i was really skeptical about ups stores over kinkos or the us post office. but they have a computer for easy, quick printing. printing prices are comparable to kinkos. but i love the mail choices. i am probably an outlier in this respect but the us post office lost 2 unrelated packages i sent in the past year. so i gladly pay the extra cost for reliability and speed with ups.
the staff are awesome and make every effort to recognize returning customers. the management is excellent and very customer focused (unlike the other manhattan ups stores that recently went under… this is a different owner!)
my family has been fans of the ups store franchise for twenty years strong. i recommend trying this place out for your business or personal needs. they really value their customers.

It’s a UPS store. You expect it to suck. You go in and… what’s this? The person behind the counter greets you pleasantly? Then offers to seal up your amazon return no hassle? They chat with you while you process your transaction, and all of a sudden you’re out the front door and thinking… hey, that went really well.
Then you do this several more times and the experience is the same, and you’re like whoah. Why can’t all shipping outlets and office stores and retail experiences be like this?

Small store but very quick in-​and-​out … girl behind the counter was super-​friendly and very helpful.

Wow, I must say that I have been shipping documents since college and never have I ever had such a seamless and stress-​free experience. Daniel was the person who helped me ship my immigration documents. Enough said, it’s stressful enough to send your passport into a blackhole but he listened to me carefully and took care of the shipment and the return label/​packaging for the embassy too. 5 stars for their attentive service and helpfulness! I don’t mind traveling all the way from Astoria just for my peace of mind. Thank you guys!

5 years later, I’m still using this UPS Store, and the staff is really terrific and goes above and beyond. I had some logistical issues with some packages when I was out on vacation and Daniel was super-​helpful, and cheerful about it as well. Joel is also top-​notch and was very professional for some recent document notarizations. The other personnel there has also been great; Daniel and Joel are just the two most recent.
So thank you for making my life easier, and for being so pleasant when doing so!

Good afternoon,
My name is Jessica S, I was suppose to receive a package from UPS on Wednesday 5÷14÷14, however it was delivered to the wrong address. Which if I might add happens a lot of the time with the UPS driver that delivers to our location. My package was suppose to be delivered to 527 Madison ave New York, NY 10 022 The Harman Store not the building but instead it was delivered to the building making the first attempt to deliver my package impossible! I contacted UPS customer service on the evening of 5÷14÷14 explaining to them my frustration and anger and assuring them I need my package asap. The representative over the phone assured me if I was to change my address and have it delivered to my home address it could be delivered to me Thursday 5÷15÷14. I call UPS today to find out that my package was NOT shipped out and that now I will not be receiving my package until Monday. My experience with UPS was terrible, I hope future deliveries are done on time as promised.

I just came from this place. Very nice and helpful. I will surely return!

I guess I wasn’t as lucky as the other reviewers here. They charged me $ 1.50 for a piece of tape across a box that was otherwise ready to go. I asked the manager, «Other UPS stores have sealed boxes just like this for no charge. You’re really going to charge $ 1.50 just for 18 inches of tape?» Reply: «We are all franchises, and that’s the fee for the ‘service’ we provide. You can buy a whole roll of tape if you’d like.» The attitude was «we couldn’t care less if we get your business.» Won’t be back.

This store goes above and beyond for their customers. I’ve been here a number of times and was always greeted with a smile and a friendly attitude but last week something so awesome happened that I have to write a review about it.
The day before I was scheduled to move, I realized I needed two more large wardrobe boxes. Luckily, this UPS store carried them and had four available for purchase. What I didn’t realize was how large these boxes were; they were in fact too big to fit in a regular yellow cab. Mark (I’m 75% sure that was his name), who I believe might have been the manager, first tucked and tied and compressed every part of the flattened boxes he could. Then he actually carried these enormous boxes all the way down to Second Avenue for me to help me find an SUV sized cab that could take them. When I tried to give him a small tip, he pushed it away and absolutely refused to take anything for all that extra help! I will definitely be returning for any of my packaging and shipping needs and I highly recommend that everyone else does too!

I’ve had some mixed experiences with UPS stores. However I came here to ship a laptop and was expecting the worst, but was pleasantly surprised with the best service and nice attitude… something which is totally hard to expect post a crazy holiday season.
The person helping me out was really amazing, giving me all of the options available to ship the laptop and best of all they take care of all of the packaging materials too, and do a great job… it reached my friend in tact :-).
I will definitely use this UPS store for all of my future shipping needs!