I came to this store with a whole list of things to do: I had to buy two new phones, I was switching off of AT&T, and I needed to learn about their early termination fee reimbursement. Kathy was absolutely amazing! She knew about all the options and had answers for all of my questions.(And I had a lot of questions!) If you need anything for T-Mobile, or have any problems with your existing service, you have to go see Kathy or Jeremy at the store. They are a total pleasure to work with. I am now T-Mobile customer for life!