Verizon Wireless Your Wireless

I LOVE this Verizon store. I’m lucky that it’s very close to my apartment and can go to them any time I need their help.
The first time I went, I had to upgrade my phone. I went in about 30 minutes before they closed. After picking out my new phone, and taking some time to access my account information under my dad’s name (my dad hadn’t given me the correct passport). I could tell that everyone was starting to wrap up and get ready to go home. But this was not a problem! Everyone continued to be very friendly, proactive and fun to talk to. The manager here is great, he knows his shit (sorry…) and appears to have good rapport with the rest of the employees. I couldn’t get my back up transferred to the new phone because by the time we got to that point it was pretty close (if not already) to closing time. They gave me the option to come in the next day to do so or for me to do it with my own computer instead. I went with the latter as this wasn’t a problem for me. They also offered me a case of my choosing. The style I wanted (the ones that are also a wallet) didn’t have a lot of colors to pick from but it was free.99 so hey I’ll take it. Once everything else was set up, I went off into the horizons, happy with my new phone and the great customer service I had just received.
But then, three weeks (or so) later, I returned heartbroken. My brand new phone with the free.99 case were stolen while I was abroad. I came in with my old iPhone 5S who I mistreated so much that the phone’s cracked screen would cut me every now and then in an act of vengeance. I explained what happened to Cesar (the employee whose name I can remember this time) and told him I was just going to activate my old phone. He then looked at my family account and voila! I had an upgrade for my mini iPad that they could use for my phone. This was a process though, and it did take some time since they had to do a lot of changes to make the iPad an iPhone line and then upgrade that, but give the new phone a SIM card with my phone number (the iPad was under another family member’s phone number even though it was mine). They explained everything they had to do so I was fine waiting (also I didn’t have anywhere to go to…). While waiting, Cesar continued to be very friendly and engaging in conversation while setting up the changes, helping to make the waiting period bearable. At the end they offered me a new case for the wait but I didn’t get to pick it out this time, which was fine because: free.99.
The only downside is both times I went they didn’t have the color iPhone I wanted (in gold). First time I got silver and second time they only had «space grey» aka all black in the front. But they told me they would get a shipment this week and I can replace it free of charge. I’m out of the state for the rest of the week and getting used to this phone, so I’ll probably just stick with the dark side.

Great customer service activated three new lines and received $ 900 in Verizon gift cards!
Super happy about my transaction and they made the process really simple and quick. Will recommended all my friends to come here to get new iPhones.

Sean Migliozzi helped me so much today. He helped get my son get his service, in Indiana, activated on a new phone while I was in NYC. Terrific! I give him 5 stars!