The UPS Store

This is the closest UPS location by me. I needed to print out a UPS label and checked online for my options. I found that UPS had a service where you can request to print things out from your mobile device to any one of the thousands of TheUPSstore locations. I have a picture of the website that states this and I have a picture of the app that the ups workers had never seen before.
So I walk in and there’s an employee helping someone. He tells me to leave the box on the shelf and I tell him I need to get my print out label. So he tells me to get on the computer. I then tell him it should already be taken care of because I requested it on the HP ePrint app for this location and that I have an order number. He asks me where the data is and I tell him it’s on my phone. He then tells me that I can get it from my email and to use the computer to get on my email… I show him the app that shows to go to that location and provide the number to them to pick up my print out. He says that they do not do that there and that I’ll have to access any type of printing from the computer or usb drive or card… So why is the website stating that I can do this. So I eventually use the computer to access my email and print it out. He tells me it’s $ 2 and that he took a dollar off. Lol I know it’s only 2 bucks but I would have brought my usb drive or went to a different printing place if I had known I was going to be charged that.
If it was a greater amount of $$ I would have been pissed and this UPS store seems like they just do not have their sh** together and it wasted my money. This place really makes me like fed ex more even tho fed ex employees are sometimes disturbing as well.

I’ve only been here a few times but the service has always been friendly and helpful. Things are not cheap (I paid $ 4 for a big envelope to mail a hoodie) as expected, and they are sometimes understaffed but the staff is competent.

I mostly use this store to print documents out of my email. Yes, if you’re only printing a few pages the cost is primarily for the use of the computer, but you’re still saving money not buying into the inkjet scam, and the store is providing place utility. If you really want prorated-​to-​the-​minute printing, go to Staples on Lex (but be prepared to wait, which I have never done at this UPS Store.)
You can also avoid paying for the computer time by printing ahead via the store’s website (
).
I’ve done a few Amazon returns here and they printed the RMA and taped up the box at no cost to me.

I have been to this store several times over the years and have always received friendly, neighborly service.
I recently moved from New York to the West Coast and had several items packed or shipped from this store. The prices were a little more than the Post Office for a similar size/​weight box, but I had to wait zero minutes versus 20 – 45 at the Post Office! They did a great job packing and shipping my TV, computer, and monitor, and when I lost the receipt, they patiently looked up the tracking numbers for me over the phone and emailed me a copy of the receipt.
In short, I got fast, excellent, friendly service, and I would highly recommend shipping from this location.
To all the other reviewers who got up in arms about the prices, I say: in NYC you can’t get something for nothing!

I just recently moved to the neighborhood and needed to find a place to print. I came to this UPS location. I saw a computer with a sign that states «15 min/​3 dollars» and «black and white printing 39 cents/​page». I went ahead and sat down to use the computer to download the document from my email inbox without asking the guys there for clarification of the cost because I assume I can either borrow the computer for free for less than a minute or just pay a prorated rental rate to use the computer. When I went up to the cashier to pay, the guy told me it costs a total of 3.39 because the minimum usage of the rental computer is 15 minutes… I told him I’m only willing to pay 39 cents for my printing and a prorated amount for the computer because obviously the sign mention nothing regarding minimum time of 15 minutes whatsoever. In response, he said the sign is perfectly clear and everyone else is able to understand it how come I interpret it so differently. Again I told him his sign lacks the word «minimum» and he should make it more clearer. And again he said his sign is perfect clear.
I asked him what if I don’t want my printed paper what would he do. He said «you used our computer, our paper, our ink, and now you don’t want it?» I repeatedly told them they’re not very reasonable but were only told that «we’ve got a business to run here we are not charity». At that point I was thinking, «obviously you don’t care about your business because you don’t care about your customers.»
Finally I gave them my credit card to pay the full 3.39 and that’s when he said «I won’t charge you for the printing. I’ll just charge you 3 dollars». I said «look, if you’re do flexible about waiving the 39 cents why can’t you do it the other way around — waive my computer rental fee and let me pay 39 cents for printing». He said «there’s a big difference». I said «oh really… two dollars and 61 cents is a big difference»
I just fail to understand their logic here. And clearly they’re not very reasonable people who don’t care about customer satisfaction at all.

What the heck? When did ups start charging for taping?! I just needed one strip of tape for my label and the guy still charge me! It wasn’t like i asked to tape up my box. WTF?! Ugh. DISSATISFIED!!!

Under new management. After sending my packages to friend’s and coworkers apartments for the past year I decided to go back into this store and see if i could handle being a customer again. to my surprise they have been taken over by new management and they are much much nicer. They are accommodating, kind and helpful. I signed up for another mailbox here and it has been such a stress off of my back to be able to pick up and ship my mail from across the street from my house.

I’ll warn you this is a long winded review… so the short — AVOID this store. unless you like being taken for a ride…
MY LONG EXPLANATION
I’ve gone in a number of times and always walk out wondering why the shipment cost so much.
After my last visit I will never be returning.
As stated in other reviews the manager is very shady; talking you in circles as he dabbles on the computer charging whatever he likes. On many occasions, they have always tried to push a high priced delivery service, and I have had to stand firm in the lower cost delivery type I desired.
Note: they charge $ 1 more on stamps than the USPS. unnecessary.
I went in wanting to ship my package USPS, next day. Was quoted $ 90.
Thankfully I had done my research on the USPS website and knew next day would be $ 39.95 with the flat rate box. When I mentioned that fact, the manager replied «Oh let me see.» and miraculously a $ 40 option appeared.
He did mention that the next day is not guaranteed but will be there for sure by 2^nd day. I restated, I wanted next day, but was willing to be flexible knowing weather could change things.
I paid for my package and the overpriced postage and left.
Later that day I went to the USPS website to track my package. My package could not be found.
I then went to UPS, input the number and up came my package… as 2^nd day air. NOT what I wanted.
I’m not sure if the store receives a certain percentage back on UPS packages, because I do not understand their disregard for my clear directions to ship USPS — next day.
It’s sad to say but this UPS store has some very questionable practices.

Under new management now and the guy who is now in charge is completey and utterly shady. I’ve been going to this location for about six months and the previous staff have always been helpful and friendly, up until now. I never pay for postage there. I always print my own label from paypal and then purchase their shipping supplies. I noticed he rung up my transaction under «misc item» and randomly picked a price to charge me with. What once used to be $ 3.20 for a packing slip is now $ 5.99? Ridiculous. On another occasion, I went in and purchased a small box that cost roughly $ 2, but after he packaged it and taped it up, it came out to be $ 6! He then proceeds to tell me it was bc of the tape. This is just shady business. I was a regular at this location, but bc of this guy, I will no longer be using their services.

I purchased boxes from this store in the past, so when I had to mail $ 800 of cable equipment back to RCN, I thought this would be a good place to visit. Boy, was I wrong!
I told the guy (and I use this term derogatorily, mind you) I needed to ship the equipment and would need it to be packaged in the proper wrapping to ensure it would arrive safely. He told me he’d be able to accommodate me and mentioned that in the past, a woman who used the store’s services came back and complained that her equipment broke during shipment. He told me it would cost $ 25 for the packaging (box & bubble wrap) and I handed over my credit card — I’d rather pay for the packaging than the $ 800 for damaged equipment.
I had a UPS label RCN gave me which he scanned and he told me he couldn’t give me a receipt because his system was slow. He took the equipment and put it in the back of the store. «That was it?» I asked.
He explained there were a lot of orders ahead of me and took a seat, whipping out his cellphone. Hmm… seems to me like someone is lazy.
«Well, if I paid you for the packaging and handed you the equipment to pack and I don’t see you pack it and I don’t have a receipt, how am I going to prove I paid you to pack it when I find out it arrives damaged?» Mmmmhmmm!
Suddenly, the «system» was able to print out a receipt. And then the guy sat back down on his cellphone.
I won’t be back and I suggest you find your shipping needs elsewhere.

These guys are the worst. It just recently went under new management, and the new people in there are rude and have no system for receiving packages. I receive on average 2 packages a week, and it’s always a huge treasure hunt to find my stuff stacked in with the mountain of packages. There have been times when I didn’t receive a package for 2 weeks that they said they didn’t have, only to find it hidden in some corner of the store on repeated occasions. I am moving my box somewhere else in the next couple of weeks and recommend that you do not do any business with them.