Big O Tires

The worst customer service ever. Little short fat dude with Gotee is a joke!!!
Tires going bad after 3 months. Will complain to corporate head quarters and will blast this crap place any chance I get

This was the second time I’ve gotten car work done at this location. Last time I had them
Install new tires and struts on my old vehicle, and last week I had them do an oil change, transmission fluid change and tires in our new vehicle. They do great work at a great price.

There was a time I would have given them a 6, but, they must have changed management or something. Went in for an oil change, and they charged me $ 8 more than usual for bringing my own oil in. Then the guy comes back and says we can’t rotate your tires because they’re too worn. I was pretty sure that was wrong. He nicely had picked out a new set of tires for me, for $ 500. I said I would not be getting new tires at this time. I went by a Les Schwab store and they said I still had 50% tread left on my tires. And the whole encounter felt wrong. Just something had changed there, the way they acted with me, etc.
So, you lost a customer by being too greedy. It takes months or years to build customer loyalty. It only takes one shady encounter to destroy it.

Exceptional customer care. These guys tell you what you need, break it down so you understand what services you really need and suggest recommended maintenance concerns. The front room staff are knowledgeable and very helpful. My #1 choice for any maintenance work on my car hands down.

Great customer service and work.
They gave me a discount, performed all my requests and turned it around fast despite being really busy.
Thanks Jason, DJ and the rest!

First thing they have ok service when buying new tires or rims but if getting a tire rotation then get ready for a 2 to 3 hour wait! not so great service for free tire rotation or oil change. Long waits ! Maybe Wheel works is faster!
Don’t know if I’ll have my car serviced at Big O anymore !

Best oil change & jeep maintenance/​repair shop! Customer service is unlike any other place I’ve been – professional & fair pricing. Super clean waiting area! Jason & Shauna take good care of their customers! Will certainly be back in the future!

Quoted price over the phone was different than price when I took my car in for tire replacement — higher and alignment lasted only for 2 months even though I took my car back to be re-​aligned. Price is higher than Costco and customer service is average.

I’ve been here several times, wanted to find a local service for tires and minor repairs. First time I wanted to get a certain brand of tires, they told me they weren’t available, so I ordered them online and listed big o as the installer. Installation went well except they asked me why I hadn’t ordered them through big o. I was told they could get any tire and match prices. I bought a service contract for free balance and rotation, left confused, but service was ok. I just went back for an oil change with a coupon for19.95, told only covers 5 – 30 not 5 – 20 that my car and that they would give me $ 5.00 off and it would be 37.50 for just regular oil change. I left, tired of their nonsense, I suppose I will have to go to Fremont to get rotation, but maybe they will be better. Tired of these local big outfits.

I just bought a 2010 Mini Cooper from Craigslist so I took it to my trusted German auto family business for a safety check. On their checklist they said the rear brake pads were good-​6mm left– but that the right front tire needed to be replaced. So, I went to Big O.
They ordered the tire and it came in quickly, which was awesome! However, when they called to tell me my car was done, they said my rear brake pads were down to the «bare minimum 3mm» and that I should «get them changed immediately». Obviously that was not true since only yesterday I got them checked thoroughly. So, I called my mechanic at the German auto store and he confirmed it was 6 mm.
I confronted Big O and simply showed them the 6 mm comment my mechanic wrote down and the manager got very defensive and angry at me which was so embarrassing and completely not my fault.
I understand if there was a mistake and they offered to check it with us there but I did not want to stay for that. My dad ended up checking it later and it was over 3 mm.
I basically didn’t appreciate how the situation was handled; they could’ve been more understanding.

Jason was soooo awesome! It was time to buy a new set of tires and he gave me a good deal on them. Had them do an oil change while they were at it. Changed my air and gas filter. Now my car smells good and I feel totally safe driving around. Did I forget to mention I was in and out of there in 45minutes.

I drive a White Isuzu Vehicross and needed to get a new valve stem replaced on one of my tires. Put on a spare since it was too flat and drove it to the Big O near my house. I used to come here years ago before I moved to Nevada. I told the manager (Jason) that I didn’t have my papers but was sure I bought it from the Big O in Las Vegas. He didn’t even bother contacting the Las Vegas stores and went right onto getting the work done. He checked the other valve stems and replaced all of them plus a missing lug nut for FREE! I wasn’t expecting such great service. Thanks guys!!!

Over priced for the service they provide. I went here to have a flat fixed, but they said the nail was to close to the side wall and couldn’t, I pointed at the sign on the wall showing the good/​bad allowable areas to patch and they said the sign was wrong (The big o in fremont fixed it). Agaisnt my better judgement i went back to rotate my new tires (5k miles) and they wouldn’t rotate for me because they said they were bald… I went to another big o by my work and they rotad them, 60k miles on the tires and just replaced all 4. Again, I went back to have the cv axle and 2 front shocks replaced, their quote was double ($ 1000) econo lube and tune (520).enough said.

I checked their website to get a quote for the the tires I wanted to buy. Before the website gives you a quote, they ask you to select the location of the shop you plan to purchase the tires from, so I selected the Newark Blvd. location. The website listed price was $ 128.99 each. I’m assuming the price that was listed for this location would be the price that I will be paying, so I contacted the store by telephone. I told the gentleman who answered the phone the tires I was looking to buy and he gave me a price of $ 153.99 each. I told him I was quoted the price of $ 128.99 each and asked why the price was a lot lower and he said there was an error and the website is wrong. I was unconvinced so I told him I would check somewhere else for a cheaper price (TireBuyer was selling them for $ 138.99 each). He was helpful in the way that he was willing to match TireBuyer’s price per tire, however, after taxes and installation fees, it still came out to be a lot more than the price I would be paying through TireBuyer.
Overall, I think their customer service was good because they were willing to price match. The reason for 3 stars is their misleading website price, as well as the inability to order anything online.

Took my land rover in for new tires and now my suspension fault censor keeps coming on. So I took it back and they just played around with it and did nothing about it pretty much now I have to take it somewhere else to get fixed

Great service. Great price. Always go back here.
They don’t try to sell you on things you don’t need.
Sometimes the things they charge for makes me wonder how they keep the lights on.
Highly recommend this place.

i had a flat tire and went to Wheelworks to get it fixed. I was their regular customer and when i told the staff about my tire, he said they would not have time to do it. It was 5pm when I got there and they were supposed to close until two hours later.
So i decided to go across the street to Big O tires.
Jason white (the store manager help me). He was very kind. He took the order and got my tired fixed within less than 30 minutes.
When he handed me the invoice, he said he took care of it and all he needed was my signature. I saw the amount was $ 0.00. so I asked him how much did i owe him. He said, i did not owe anything. He took care the problem.
I was in shock of how a store could do anything for free now a days. He was not only helpful, but so kind to provide me with a great service. I would strongly recommend anyone to check in with Jason for any new tires or anything related tire problems.
What a great service he provided!
Jeffrey M– fremont

We’ve brought several vehicles here for tires/​brakes/​suspension issues. Jason and Brian are incredibly knowledgeable, and keep you in the loop as to what is going on. The store gets really busy, but they do not sacrifice on customer service.
They went above and beyond my expectations when my vehicle was there for 5 days (occupying a service bay), based upon a mistake of a third party in supplying the wrong parts — twice. They didn’t make a big deal of it, they knew it wasn’t my mistake and we were both essentially held hostage waiting for the third party to send the correct part (s).
Also, they took care of my wife too — didn’t try to upsell her stuff she didn’t need. Highly recommended, thanks guys!

Scam artists.
Took my 2009 Toyota Corolla in for an oil change. Sales guy tells me that they will have to charge extra for the «special case less oil filter» which requires a specialty tool to take off.
Fast forward 15 minutes, I see my car on a lift and some guy taking a pipe wrench on the PLASTIC caseless oil filter housing! He was yanking, pulling, and finally HANGING HIS ENTIRE BODY WEIGHT OFF THE WRENCH. They then had the nerve to tell me that the plastic housing was now completely stripped/​damaged and charged me $ 40 for a replacement. DAMAGED THEY CAUSED.
For the record, you’re supposed to to use a Toyota oil filter socket wrench to take the filter off. Very simple and impossible to over-​tighten (which was their reasoning for using so much force).
This place is run by a bunch of sleazy hacks. Go across the street to Wheel Works or across the parking lot to Good Year.

Big O Tires has been here as long as I can remember… obviously, they must be doing something right if they’re still in business 20+ years. I’ve been here twice lately, due to having slow leaks in both of my cars due to a nail and a screw that we must have picked up on the road some where.
First time, I called and told them that my wife will be bringing our infiniti over there to get a tire leak fixed. They said it would take about 45 minutes to get it done. Wife dropped off the car and had her dad pick her up… 2 and a half hours later, the car was finally done, and the best part, they didn’t charge to repair the leak! They said its because they made my wife wait so long, but I think its because they were eye balling my wife! lol Either way… glad we didn’t have to pay.
Most recently, I had a slow leak on my Lexus… told me it would be $ 20, then he took a look at my car and said «those are low profile tires so its $ 30». I don’t have aftermarket rims, but my stock rims are 19″… so whatever. They told me 45 minutes, but it really took them an hour. I didn’t mind because one the one guy (short, I think he was filipino) working on my car looked like he was being extra cautious and taking his time. I can appreciate that. Two weeks later, the tire is holding up perfectly fine to my daily beating on it.