Kragen Auto Parts

^^^ this is to e. m
I read your review before I made my own. Now that being said. All kragen/o’reiley employees wear that funky green shirt. So if I was jose i probably would have given you that same answer. My sister has two kids and she always carries the baby. Just cause you have a baby it doesn’t put a handicap sign on your head. Carry your own shit like the rest of us and get rid of your sense of entitlement. Every time I come into this place I only deal with jose cause he’s fast and effective. That man knows almost every part to any car right off the top of his head that’s why my company goes to him for all our auto needs. So I take offense on his part by reading your review. I’ve been a customer here for over 5 years and have never had a single problem. FYI to all customers. You get what you dish out. Act right and all these dudes at this location will treat you right. That’s what I’ve experienced here.

Jose was oblivious to the 3 customers that were standing there waiting for him as he rolled up a extension cord. I asked if he worked here and he looked at his shirt and said «I think so.» He finally goes and helps the 2 gentlemen that are waiting for some help in buying a part and then he helps me. I bought a VW battery and with a baby in the car seat in tow I asked if he could help me out to the car. He took a deep breath and then the telephone rang which he then answered… I ended up walking out with my battery under one arm and the baby carrier in the other. This place has NO CLUE about customer service and I am so glad I discovered Napa Auto off of Cedar Blvd as that is where my business went.

It’s not very often that I have such a crappy experience with a place that I’m compelled to write a scathing review as soon as I can. This place is terrible! The customer service is about the worst I’ve ever experienced.
I had to return a locking gas cap because I had accidentally bought the wrong type. As I went to the back counter to do my return, there were two employees chatting away. When I said I had to make a return, they actually both simultaneously gave me a dirty look and an irritated huffy-​puffy sigh! Seriously! I’m soooo sorry to put you guys out and interrupt your important non-​work-​related conversation! Heaven forbid you have to actually help a customer!
So, I set my stuff on the counter and pull out the receipt for the guy at the counter… and I wait… and I wait. Are you kidding me? You’re going to just stand there and wait until I pull the gas cap out of the bag and stick it in your hand? Then he asks me what’s wrong with it. I tell him nothing’s wrong with it. It’s just the wrong kind for my truck. He gives an irritated sigh again and asks the lady that he had just been yakking with if it’s ok to take it. I tell him, the receipt says I can make a return within 60 days for a full refund or exchange. There were multiple items that I purchased at my last visit and I’m only trying to return one of them. He sighs again. Then the rude lady asks where the key is. I say «Uh, it’s in the bag. I’m not stupid. I’m obviously not going to return it without the key.» She rolls her eyes. The guy then proceeds to smell it to see if it’s been used! I tell him again «It’s obviously never been used, because as soon as I pulled it out of the box I realized it’s the wrong type.» He then tries to tell me it’s dinged. «WTF??»…it’s never been used, so I’m pretty damn positive it’s not dinged! He then walks away without saying anything and goes to look at the other gas caps… Big freakin’ surprise, it’s identical to all the other ones of its kind!
I then tell him that I had no idea making a simple return would be so difficult… never once losing my temper, even though my blood was beginning to boil at this point. He says nothing to me. He continues to work at a snail’s pace while processing my return. Then after an eternity he tells me to go to the cashier for my refund.
The cashier was actually friendly and I asked him if the people at the back counter were always so rude to everybody. He didn’t really have an answer and just apologized.
I’ve been going to Kragen for many years, but I will never buy anything ever again from this particular Newark store. I don’t care that it’s five minutes from my house. I’ll go elsewhere. In this economy, no business can afford to give bad service. I shouldn’t have to feel like a huge burden when I’m just trying to make a return that’s covered by the store’s return policy.
What makes me more mad than anything is that I went in completely pleasant and polite and the employees treated me like s**t. I hope management reads this, because the staff there needs an overhaul or at least a serious attitude adjustment. You’ve just lost a customer.

One star is too much for you Kragen Auto on Newark Blvd.
Ever herd of customer service. It really can make or break your sales!
Your horrible and I will never go there again! I’m also telling everyone I know NEVER to go to Kragen Auto Parts on Newark Blvd!

The parts counter don’t know anything, and there’s no customer service, I only come here b/​c I already know what I’m getting, but I wouldn’t recommend coming here if you need a distributor and rotor. There’s one guy that works here (Chark) that is worth mentioning, he’s always courteous and helpful.

I was so disappointed with this place. I went here today to have my fan belt replaced and it took nearly 5 hours! I went in and they said they will call us in about an hour and half… well 2 hours go by and they call saying what needed to be fixed [fan belt and one other belt] then say it will be done in an hour. 2 hours later we havn’t heard from them so we walk over there and they havn’t even started! It took them another hour, possibly more to fix it and in the end after all that it costs me $ 200 for TWO BELTS!
I am never going there again.