Wheel Works

I’ve been using wheel works for quite some time. I usually do get my my tires from them because of the deals they have and because they offer the free lifetime tire rotation and balance. With that said, that’s the only reason you should be going to wheel works. I have had three separate experiences now where they try to upsell me on something that was completely unnecessary. I purchased a lifetime alignment package which I do recommend in August or October 2015. I had the alignment done because I needed it and by my next oil change when I took the car in the technician had rambled off recommendations of service. One was an alignment. I didn’t really question because I had already paid for the lifetime alignment so figured they would just take care of it. Another thing was that they mention that my differential fluid was leaking. I should state that I used to work at central Chevrolet in the service department for four years. When I took the car into my regular mechanic we saw that it was actually my power steering pump that was leaking. The differential was fine. And they are definitely in two very different areas of your vehicle. When I actually confronted the technician about it they couldn’t really say much, explaining that when they had started they would’ve noticed that it wasn’t the differential and wouldn’t have done the service. I also asked them why they did not do my alignment when they recommended it. And then blew it off with some excuse about how I just had it done a few months ago so I probably was OK. So why in the heck would you recommend it to me. In my experience you wouldn’t know if I needed an alignment unless you were checking the toe or drove it. So yesterday I had taken my car in to my regular mechanic for an AC flush and oil change. Today I took it into wheel works to get an alignment and another tire rotation because I’m moving out of the state. They recommended that I have my oil return line hose replaced because it was majorly leaking and that I needed to do another oil change because I’ve lost a lot of oil. I told the gal that that doesn’t sound right because I literally just got my oil changed and my mechanic would’ve noticed it. I should state that Michelle is very professional and probably the only person you were dealing with at wheel works. I took it down to my mechanic and he looked at the return line for my oil it was perfectly dry. There was no leak at all and there was no oil in my driveway. We also checked the other recommended services that they mentioned which were an air filter replacement and spark plug replacement. My mechanic also checked that and reminded me that I literally just had a tuneup and had already done the spark plugs and air filter. We also check the coolant level and oil level which wheel works said was very low. They were both fine. I have a friend that lives down the street that has mentioned two similar stories with experience to wheel works in Newark. It’s really sad because of the reputable chain you would think that you’re getting honest service but this place obviously recommends a lot of services that you don’t need. I learned that they do recommend a lot of services that are the typical normal services that may break down and are more common so an innocent customer Wouldn’t really know any better. My suggestion is to always get a second opinion and honestly not to trust what they recommend. They should just stick to tire service.

I have been to this Wheelworks for 10+ years. The people there used to be OK and professional. About a year ago, they refused to rotate/​balance tires on my car since I only have tired installed by them but not purchased from them. The manager told me they would rotate/​balance for me for the life of tire when they installed the tire for me. The new store manager told me the old manager had been too nice and they will not be the «nice guy» anymore.
I had a flat tire yesterday and would like have two tires replaced. I stupidly went there again and ask them to match Tirerack price. After a lot of back and forth, they did the match. When doing paperwork, since I was only replacing two tires, I left the following instructions:
Put the two new tires in the front, put the right rear as spare. Throw away the left rear and the flat in the trunk.
Is this hard instruction? The mechanic did not read the instruction and replaced the flat plus one he randomly selected from two of the front tires. My left rear tire has been patched for nail puncture and has tiny leak somewhere. That’s why I want to replace it.
I also wanted to do a synthetic oil change and asked if they have any special. The lady said no but she can give me a discount which is $ 20 off $ 92 if I purchase a fuel cleaning solution, which brings down oil change price to $ 80. Before I went to pick up the car, I went to
to check store hours, and found they have a synthetic oil change coupon for $ 55. Since my car needs 2 more quart of oil, the oil change should be $ 65-​$ 70 instead of $ 80. The store refused to do any adjustment. I know this is not a lot of difference, but the fact that they nickle and dime like that really turns me off and away.
I would rate this store negative stars if there is a choice.

Dropped off a tire for a valve stem repair. Took five hours. Eric is a moron. Worst customer service ever. If possible ONLY deal with Michelle. Otherwise your service will be s**t. Honestly you make someone wait five hours for a ten minute repair? What a joke.

I was a customer at this shop for years, not sure what happens in the last year or so but I will never bring my car here again.
I don’t trust them any more, brought my car in for an oil change and they «discovered» all kind of problems and recommend a repair bill of about $ 1k.
Stay away !!!

This place is horrible. They left a hose undone after spending almost $ 1000 there. The check engine light was on the next day. We didn’t know about the hose at first. They wanted $ 165 to investigate their own shoddy work. A different mechanic told us that wheel works blew it. I would never go back

Wow. I should have just replaced my flat tire from the honest tire shop (MVAR, mill valley auto repair) across the street from me. But instead, I drive 50 miles south to wheel works bc I bought the original tire there with the road hazard warranty which should have charged me a discounted rate, prorate the new tire with the tread wear of my existing flat tire. It’s been 4 years my car has sat, and only has 26k miles on it, the tire was purchased with a 65k warranty. MVAR told me I had 50% left wear, bc all tires were in such good shape, MVAR did not recommend changing 2 at a time and I can get away with just replacing 1 tire. The cost for a new tire was $ 80 out the door and take 15−20mins (I’ve had service done here before and the time estimate was accurate). But Nope, so save money I drive south, to wheel works where they scam me. Tell me I have 40% left on my tire (despite sharing my MVAR experience), that all my tires are «close to end of useful life» (despite buying all 4 at the same time) and charge me $ 78 out the door (this is the discounted rate, they gave me no options on tires at all, I guess I get the brand they chose) and took 1.5hrs …I saved $ 2 dollars and received awkward defensive customer service from the front desk staff, but once your credit card is approved its smiles all the way and «have a nice day!»

DO NOT GO TO THESE SCAMMERS!
My husband took my car here last week and they said 1 of our rear tire has a nail in it and needed repair but my husband didn’t have time.
So I brought in the car today to get the tire patched. I spoke to Eric, manager on site, and told him about nail in tire. He looks in the records and see a vague mention of the nail.
I ask him how long it’ll take to look at it– he says «I can check your car right away». 40 minutes later, which is a ridiculously long time to look at a tire, I ask Eric for an update.
I ask how long it usually takes to look at a tire, he says «usually very quickly but there was another car ahead of me.» He should’ve told me instead of having me wait so long.
He comes back in 10 minutes and tells me that back tire is over 5 years old and they can’t repair the tire. I ask him if this a policy for just this place or for other places like Big O’ Tires– he said, competitors will try to fix anything.
He then tries to sell me 2 tires to replace both back tires= $ 170.
So I ask him more about tire patching and he tries to demonstrate and explain why my tire can’t be repaired (if the nail is in the sidewall, they can’t repair it). Ok, I ask him to show me the nail in the tire so I can make a decision.
We walk out to my car, the mechanic is still looking for the nail in my car– can’t find it. They both ask me if it’s suppose to be the back tire? Seriously?
Eric led me to believe my tire was unrepairable and tried to sell me 2 tires without even finding the problem — the actual nail in the tire!
If I hadn’t asked to look at the tire and followed his suggestion, I wouldn’t lost $ 170 on tires that didn’t have any issues AND would drive away with my front tire that actually had the nail still in it.
Straight BS and dishonesty!
So I address this with Eric and called him out– at first, he was dodging responsibility and finally apologized that he «jumped to conclusions», assuming back tires had a puncture without actually ever finding the nail or puncture.
At the very minimum for making me wait this long and trying to sell me tires I didn’t needed and not finding the nail in the first place– he waived the tire repair.
I shake my head at people like this who try to scam customers who don’t know any better.
AVOID THIS PLACE!!!

I guess this is my fault because it’s the 2ND TIME THEY DID THIS TO ME. I dropped off my whee at 11am and it was dead, One car in the garage. The workers were even telling me how peaceful and easy it was! They told me they’d call me when it’s finished. Like I said, just the wheel. How long could it take? So 6:30 rolls around and no one has called me yet. (The closing time on Unilocal shows 7:00). So I jumped in my car with the spare tire, which I need to be working in the morning so I can drive to work. I got there, they closed at 6pm. I… WAS…PISSED!!! I need that wheel, because the bike tire spare is throwing off the balance of my car… you can guarantee I won’t be doing business with these guys again. This is ridiculous. It’s a goddamn phone call guys, you can’t focus for 5 minutes and call me? I know for a fact they have my proper phone number as I went over it with her 3 times. Super disappointed in you guys. Maybe the district manager needs to get in on this and crack the whip because, like I said, this is twice now.

Made appointments online to take 2 of my cars. Appointment times are a joke, and the estimated wait time they give you is a lie. I was told an hour for both cars, 2 hours late, IF it was going to be a 2 hour wait then say so … plus I had 2 different coupons, one for full synthetic one for regular. Online in notes when appointment was made I put for 1 car I wanted full synthetic. I wrote all the info for each car on each coupon, Make, Model, Year, mileage, and license plate. I verbally asked for full synthetic. is that what I got? Nope. When I rang up at the much lower price, I asked about the price and was told its a special running. I asked for synthetic and was told its a blend I received. My paperwork however doesn’t even show that! I did the customer survey, received a message asking for me to contact them. I’ll let my husband deal with them.
Not looking forward to wasting another hour or more sitting around for them to fix something that should of been done right the first time. First and last visit to this location. I’ll drive to Fremont.
SO ANNOYED

I have been going to this location for over six years. During my last oil change I asked if my windshield wiper fluid was filled. The service person told twice that it was completed. After checking the work the next day, I discovered that the fluid was not replaced. I don’t intend to continue doing business with Wheel Works. It’s the small things that matter.

Now I’ve been in the tire purchasing business for years & for many types of vehicles and I’ve never been somewhere where they take care of their customers so well. Offered multiple discounts just because, repaired my new tire (went over a bolt dead center) which they didn’t mount **for free! This is the second time they amaze me so I figure they deserve recommendations.
The first time wasn’t just a good day, their customer service is A1.
Also ended up getting an oil change. I’ll follow up once I ask if it was necessary but I’m pretty certain it was time.

Went in to get two rear tires replaced, upon inspection my front two tires had metal cords showing (they also needed to be replaced). Guy at the front desk was friendly and pretty prompt, but there were some points where the front desk is just straight up unmanned, which is a bit irritating. Ended up costing me more than I originally expected, but the service was quick, and when I sent the invoice to a mechanic I 100% trust, he told me I was not taken for a ride, which seems to be a rare thing for places like this!

For starters i made an appointment for 7am which is the first appointment for when the store opens. I walk into the store at 6:45 and am told there are other 7am appointments and my car wont start getting worked on till 8am!!! When the next techniction gets in!!! U can image how f****** pissed i was!!! Woke up at 6 to take my car to my 7am appointment only to be told my car wont get worked on till the next techniction gets in. (Dont make that many 7am appointment if your not gonna have that many techs working!!!) Now a few hours later they tell me i need to replace me rotors and i said ok thats fine how much longer should it take and i was told no more then 1.5 to 2 hours. I said ok and the lady ordered the part from next door and i went out to walk around and came back two hours later and saw my car still on the rack and i went inside to ask what was going on and thats when they realized my part still hadn’t come in!!! Where is the customer service at??? Someone should check on the part status once its ordered!!! You would think that would be something that would be done but NO it only took two hours and me walking up to ask for a status update for them to finally start looking at ways to order the part from somewhere else so they could start working on my car!!! It then took another two hours to finally finish the job and i finally got to leave the shop a little after 1pm. I was late to a birthday party by 2 hours becuase i decided to have a life that wheel works didnt give two shits about!!! I expected it to take 3 hours i really shouldnt have had that extra 3 hours of my Saturday thrown away!!! I will not be going to this wheel works ever again thats for dam sure!!! The only reason i will keep stepping foot in a wheel works is because i paid for lifetime allignments. (The techs did do a good job on the car that is what i do want to mention. Thank you to the Tech who worked on my car!)

8÷16÷15, I had appointment 9am change new tires still have to wait 2 hours (what’s appointment for ???) watch out all the Asian customer, the dark skin guy with glasses always give Asian customers very Ruid & unfriendly service

The team over the Newark wheel works handles all of our fleet maintenance and these guys kick ass. There quick efficient and cost-​effective. Beyond that they’re also honest which is a bonus.

I usually get my oil changed from wherever has a coupon at the time. I usually go down to SJ (where I used to live) but couldn’t this time around.
I came in a few minutes late and they already had put 3 people in front of me. I understand… But at the same time you couldn’t have called me? Put that aside. If that was my only complaint, I wouldn’t have taken stars off.
Real beef with them is the fact he lied to get me to pay more. I had a coupon for synthetic blend $ 20 oil change. The guy tells me my car HAS to take full synthetic, despite the fact I’ve never done that before (it’s an older high mileage BMW). There’s a coupon for full synthetic as well– $ 50.
Midway through the oil change he calls to say there’s something «alarming» on my car, of course. Says the drain plug is leaking really bad and likely the entire oil pan needs to be replaced. 700 $ half day job. I said I didn’t have time and asked if it could wait a week. He said he would «try to get the drain plug back in but couldn’t promise anything»
When he rings me up for 55 $ he seems pretty peeved i didn’t buy into the other work… When I took my car to my regular mechanic he fixed the drain plug for $ 100, and confirmed that my car doesn’t need full synthetic.
Trying to take advantage of me. Rude. Not coming back.

Bait and Switch… Watch out.!!
These guys are like crooks…
They do the work without telling you and expect you to
Pay a huge bill WHEN you ONLY wanted the deal on the coupon!!!
Which by the way, they don’t even look at the coupon even when I show it to him!
My car alarm did not even work after going to this place which is not part of the oil change work. What the…
It should be negative 10 stars!

I wrote a review last year that was poor regarding the service I received at Wheel Works, they put a new lady at the front desk and she was excellent, got my car back on time, she was professional and caring with my concerns. I will definitely be going back! I’m really happy the business took what I said into consideration.

I had my tires installed on this shop. I specifically chose their shop because it’s near where I live and they said they could register my tpms for free. After an hour and a half they called me back to pick up my car. I thought everything will be good already but the tpms light is still on. They tried to register the tpms sensors while I was there but they still weren’t able to do so. I was asked to come back the following day. I went home and tried cleaning my wheels because they did a messy job and I noticed that there are scratches on the middle hole of my wheels which werent there before I brought it to the shop. I contacted them and was told that the manager is on lunch break and will call me back as soon as he gets back, waited for an hour and was told that the manager would call me.
Went to the shop now and was told it was wear and tear and it’s normal. I had tires balanced before without having that scratch. They offered touch up paint but resisted as they might mess up again. Expect 1 less customer now. Wouldn’t go back.

Pretty awful customer services, but one star extra for being open on Sunday. Be prepared to wait around and be generally disrespected.