Foot Locker

Poor customer service. The sales person was rude and not helpful. Ordered a shoe from her since they didn’t have it stock. This was the first of multiple problems.
1. Tracking number shows the shoe was delivered to the store but she was not able to find it. After calling footlocker customer service and speaking with them for over an hour. She then was able to find the shoe.
2. The shoe again was not the one that I ordered. This is the second time this happened.
3. Frustrated with the issue I asked to return the shoe and get my refund. She claims I can’t return it to the store and have to send back for return on my own even through the mistake was hers. Footlocker policy also states you can return orders at the store.
4. Called customer service and they were very helpful. Resolved my issue.
Overall footlocker have been great, but because of this sales person I will never go back to this store again.

I went in this store to return some merchandise that I bought the same day, for my son. The cashier was very upset and acted very unprofessional throughout the return transaction. This brings me to conclude my decision of not ever going back to this store again. I would rather take my business to a non-​branded store.

This particular store has the worst service ever! Oh yeah don’t expect any greetings from the service representative here, They wont help you and most of them have a attitude. I actually don’t know why they are hired for? Maybe just to stand and get paid. I really would rate this store a negative ten if i could !!!
Three things to look forward to when you visit this store
1) NO GREETING
2) ZERO CUSTOMER SERVICE
3) EXPECT TO BE DISAPPOINTED
ADVISE: DONT WASTE YOUR TIME COMING TO THIS STORE

Bad service. Yeah they greet you but thats it. They some how disappear or get busy doing something else.
Went in there, there were 4 available workers standing there talking then they all of a sudden left. I walked to the register and had to shout out «hello, can I get some help out front» 3x. Finally a person came out but with an attitude like I was bothering her so I just left.
Never again will I step into that store.

Came here to do a exchange was greeted by a middle age African American women who was great help until she figured out i was doing a exchange she didn’t not want to due the exchange for many different reasons 1^st she said i didn’t have my receipt which i showed her my email receipt which should have served the same purpose next she said my name was not on the email receipt i said it was a gift for my son what does the name have to due with it if someone purchases a gift at the store no names are on a store receipt so i didn’t get her drift then she asks her co worker can she exchange the shoes he looks at me and her in disbelief and says yes actually you can select no receipt and scan the shoe box if it scans its footlookers shoes she became even more irritated after that as if she was looking for him to say no don’t return them so after about 30mins of her shenanigans she gave me a store credit card and told me i could not use it towards my shoes i selected cause they were new releases wtf i assume she was upset cause she wasn’t receiving any commission on the transaction when i showed her my email with the on line receipt she responded damn this shit is small can you make it bigger as if we knew each other i was so pissed off i just took my store credit to another footlocker and used it towards the same new release shoe she declined to let me purchase i thought about calling corporate on her but i would hate for her ignorant ass to have to fill out another application some employees can ruin your whole shopping experience with there rude ways its not the customers fault you selected this job so leave your bad attitude at home and stores should in force Appearance guidelines simple things as keeping ones hair combed!

My favorite Sales guy is goneeeee :(
I came in today for ANOTHER pair of the Nike Free Runs, but they told me, «We don’t have a white guy working here.» (Since I didn’t know the guys name).
My experience today was not up to par with my last visits. The sales associate helping me earlier today was talking to me like I was a «hommie» instead of a customer. Which is the reason why I asked for my original sales associate who has been so helpful the last two visits, but I think this visit sums up my business here.
Toodles.